FAQs
ShowGeneral
What is FedEx® International DirectDistribution?

With FedEx International DirectDistribution, FedEx quickly and easily moves your goods across oceans and borders to customers and retail stores. Our portfolio of services combines the reliability and efficiency of the FedEx® shipping network with the international forwarding and customs expertise of FedEx Trade Networks® to consolidate multiple packages or freight into one shipment for efficient clearance through customs — bypassing distribution centres and cutting costs and time to market.

What is the difference between traditional distribution and direct distribution?

Traditional distribution often involves multiple service providers, handoffs and the use of a distribution centre. These factors can slow down the distribution process and result in increased inventory, poor visibility and an increased risk of error, loss or damage. FedEx International DirectDistribution offers a flexible end-to-end solution. FedEx consolidates multiple packages or freight into one shipment to reduce fees and streamline clearance through customs, before transporting and distributing individual shipments directly to customers and retailers without your goods stopping at a distribution centre or warehouse. See the difference.

What is the difference between FedEx International Priority® and FedEx® International DirectDistribution?

FedEx International Priority is a point-to-point international service that transports one shipment to a single delivery address. FedEx International DirectDistribution consolidates multiple packages or freight into one shipment for efficient clearance through customs — bypassing distribution centres. Packages are delivered directly to multiple destination delivery addresses, which cuts your costs and time to market.

How can my company benefit from this service?

With FedEx® International DirectDistribution, your company can:

  • Ship multiple packages to multiple destination delivery addresses in a single destination country.
  • Keep your inventory in transit rather than sitting in a warehouse or distribution centre.
  • Increase your speed-to-market.
  • Reduce your costs by cutting clearance fees and lowering inventory carrying costs.
  • Coordinate with a single point of contact to help manage your distribution needs.

When would I want to use FedEx® International DirectDistribution?

There are many situations where you want to reduce your international supply chain costs and transit time. Some examples where FedEx International DirectDistribution is useful are:

  • Seasonal programs tied to specific holidays.
  • Product launches.
  • Inventory replenishment.
  • When your distribution centre infrastructure is at capacity or non-existent.
  • Industry sectors where consumer tastes change rapidly.

Where is FedEx® International DirectDistribution available?

FedEx® International DirectDistribution Air and Ocean Solutions are available from Asia, Europe and select locations in Latin America to the U.S., Canada and Puerto Rico.

FedEx® International DirectDistribution Surface Solutions are available between Canada and the U.S. or to the U.S. from Mexico.

May I use direct distribution for some shipments, and my normal supply chain for other shipments?

Yes. You can use FedEx® International DirectDistribution for shipments that will bypass a warehouse. For instance, when you are launching a new product and need to ship directly to customers for greater speed-to-market, FedEx International DirectDistribution would be a good solution. You also can use FedEx International DirectDistribution to stock multiple warehouses in a country and still save on clearance brokerage fees. By consolidating goods destined for multiple warehouses into one shipment, you pay for clearing one shipment.

Who do I contact to find out more information about direct distribution shipments to the U.S., Canada and Puerto Rico?

Contact your FedEx account executive for more information. In addition, you can e-mail direct_distribution@ftn.fedex.com or call FedEx Trade Networks Customer Contact Center at 1.800.249.2953 for International DirectDistribution Air and Ocean Solutions.

What type of documentation do I need to provide to set up an account?

Different documents are needed based upon the specific FedEx® International DirectDistribution solution that you choose. Contact your FedEx account executive for more details.

ShowFeatures of Service
May I label offshore?

Yes. FedEx Trade Networks® can label packages upon arrival for FedEx® International DirectDistribution Air and Ocean Solutions. Additional fees will apply. Contact your FedEx account executive for more details.

May I label the freight upon arrival?

Yes. FedEx Trade Networks® can label packages upon arrival for FedEx® International DirectDistribution Air and Ocean Solutions. Additional fees will apply. Contact your FedEx account executive for more details.

Do you provide repackaging and relabelling?

Yes. FedEx Trade Networks® can repackage and re-label packages at origin and destination for FedEx® International DirectDistribution Air and Ocean Solutions. Additional fees will apply. Contact your FedEx account executive for more details.

May I consolidate multiple vendors at origin for my FedEx® International DirectDistribution shipments?

Yes. FedEx Trade Networks® can coordinate the consolidation of packages/shipments for FedEx® International DirectDistribution Air and Ocean Solutions. Additional fees will apply. Contact your FedEx account executive for more details.

May I store my freight for a couple of days prior to shipping it?

Yes. FedEx Trade Networks® can provide additional services (such as storage of freight at origin) for FedEx® International DirectDistribution Air and Ocean Solutions. Additional fees will apply. Contact your FedEx account executive for more details.

What is Global Order Logistics?

Global Order Logistics is a solution offered by FedEx Trade Networks® that provides comprehensive logistics management through purchase order control and product level visibility to your international shipments via one company and visible in one easy-to-access system. Global Order Logistics is available at ftn.fedex.com.

May I track packages from origin on fedex.com or FedEx InSight®?

  • For FedEx International Priority DirectDistribution,® you can track the entire distribution move on fedex.com or FedEx Insight.
  • For FedEx® International DirectDistribution Surface Solutions, you can track all packages/shipments moving within the U.S. on fedex.com or FedEx InSight.
  • For FedEx® International DirectDistribution Air and Ocean Solutions, you can use FedEx Trade Networks My Global Trade Data, or for a fee, use Global Order Logistics solution.

ShowTracking and Automation
May I use my FedEx electronic shipping solution for FedEx® International DirectDistribution solutions?

FedEx offers a variety of shipping automation tools to support FedEx International DirectDistribution. Please contact your FedEx account executive for help in determining the best FedEx electronic shipping solution for your business.

ShowSetup and Implementation
May I get my current FedEx Express,® FedEx Ground® or FedEx Freight® discounts with FedEx® International DirectDistribution?

In most cases. Contact your FedEx account executive to determine if your rates can be linked to your current discounts.