FedEx® Delivery Signature Options
Tailor your customer’s shipments with FedEx® Delivery Signature Options and deliver a positive customer experience every time.
Here’s what you’ll find on this page:
It’s a match: Reach a trusted recipient
with QR code verification
It’s a match: Reach a trusted recipient with QR code verification
Shipping something valuable? FedEx® Authenticated Delivery is a paid upgrade that adds an extra layer of security. Your package is only handed to the recipient holding the unique QR code. This helps protect against fraud, misdelivery, and theft. Because shipping should be speedy and secure, every step of the way.
How FedEx Authenticated Delivery works
The shipper selects FedEx Authenticated Delivery when they create a shipment.
The recipient receives a secure QR code via FedEx notification.
A person with the FedEx QR code must be present at delivery.
The driver scans the FedEx QR code to complete the delivery.
Important info
- FedEx Authenticated Delivery is available with select FedEx® expedited services. See the FedEx Service Guide for current eligibility requirements, restrictions, and availability.
- You or someone at your delivery address must be present with the unique QR code.
- You cannot leave the FedEx QR code for the driver. It must be presented to the driver for scanning and validation before the delivery can be completed.
- Delivery may be reattempted up to three times. If the shipment cannot be delivered to your address after all three delivery attempts, it will be returned to the shipper.
Available shipments and services
Restrictions – FedEx Authenticated Delivery shipments are not eligible for:
- Hold at Location or Redirect to Hold services
- Address corrections
- Pickup at FedEx Retail locations
- Use with FedEx signature services
Other delivery signature options
You can designate specific delivery signature options for your FedEx shipments — offering you and your customers more control and extra peace of mind. These signature options cannot be combined with FedEx Authenticated Delivery.
You can choose from four different signature options.*
No signature required (NSR)
FedEx may release the package without anyone present and provide a photo of the final delivery when it’s left at the door.1, 2
Direct signature required (DSR)
Someone at the recipient’s address may sign for the delivery. If no one is at the address, FedEx may reattempt the delivery.1
Indirect signature required (ISR)
FedEx may release the package in any of these three ways:
- Obtaining a signature from someone at the delivery address
- Acquiring a signature from a neighbour, building manager, or other person at a neighbouring address
- Where available, gaining authorization from the recipient to release the package without anyone present and provide a photo of the final delivery when it’s left at a residential address.1, 2
Adult signature required (ASR)
FedEx will obtain a signature from someone at the delivery address who is at least the age of majority in the destination country. Government-issued photo identification or other identification customarily accepted by local authorities is required. For Canadian deliveries, the recipient must be 19 years of age and present government issued photo identification.1
1 This option may not be available for every shipment or destination. Special handling fees may apply. See the FedEx Service Guide for more information.
2 A photo of the delivery may not be available for every shipment or destination.
FAQs
FedEx Authenticated Delivery
FedEx Authenticated Delivery is a paid upgrade that adds an extra layer of security. Your package is only handed to the recipient holding the unique QR code. This helps protect against fraud, misdelivery, and theft.
To receive your FedEx Authenticated Delivery shipment, a person with the FedEx QR Code must be present at the time of delivery. Please provide your FedEx QR Code to the delivery driver for scanning and completing the shipment. No signature is required, only the QR Code for validation.
To retrieve your FedEx Authenticated Delivery QR Code, please check your email notifications from FedEx. You can also access your QR Code through FedEx digital channels by logging into your matched account (the one you created the shipment on) or by competing additional verification steps as a guest user.
No, a FedEx Authenticated Delivery QR Code is required to complete delivery on your Authenticated Delivery shipment. You or someone at your delivery address must be present with the QR Code, and it must be presented to the driver for scanning and validation before the delivery can be completed.
Due to security requirements, options such as Hold at Location, Redirect to Hold, or Address Corrections are not available. Please contact the shipper if you have questions about the delivery address.
Delivery may be reattempted up to three times. If the shipment cannot be delivered to your address after all three delivery attempts, it will be returned to the shipper.
No. To receive a FedEx Authenticated Delivery shipment, a person must be present at the delivery address with the QR Code ready to present to the driver for scanning and validation.
Yes, the QR Code expires after 45 days after the shipment creation.
Please ensure that the QR Code is provided to a trusted person who will be available during the delivery window, such as a household member, leasing office representative, or mailroom attendant.
Yes, the QR Code can be shared to ensure a person is present with the QR Code to receive the delivery. Once received, it can be shared at your discretion.
A physical signature is not required, only the QR Code for validation. Due to security measures required for this shipment, you will not be eligible to change the delivery address or request a Hold at Location pickup.
Due to security requirements, options such as Hold at Location, Redirect to Hold, or Address Corrections are not available. Please contact the shipper if you have questions about the delivery address.
No, a FedEx Authenticated Delivery shipment is not eligible for Hold at Location, Redirect to Hold or pickup at any counter – FedEx or third-party.
No, a FedEx Authenticated Delivery shipment is not eligible for Redirect to Hold, and the delivery address cannot be changed by the recipient or shipper.
FedEx signature options
FedEx® Delivery Signature Options are specific signature options you can designate for FedEx intra-Canada or international shipments.
No, not all options are available for all shipments or to all destinations. When using FedEx Ship Manager™, signature options will only appear when available for that destination.
When using FedEx Ship Manager™, signature options can be selected under “Special Services." Please note these will only appear with a destination that is enabled for those services.
The following FedEx Express and FedEx Ground intra-Canada and international services have FedEx Delivery Signature Options:
- FedEx First Overnight®
- FedEx Priority Overnight®
- FedEx Standard Overnight™
- FedEx 2Day®
- FedEx Economy®
- FedEx Ground®
- FedEx International First®
- FedEx International Priority® Express
- FedEx International Priority®
- FedEx® International Economy
- FedEx International Ground™
Under “Special Handling and Delivery Signature Options" you can select "Direct Signature" or "Indirect Signature” options. Please note that "Adult Signature Required" and "No Signature Required" are not available on manual air waybills.
If signature option is not selected, standard operating procedures will apply and you will not be charged for a signature option. These procedures may include releasing a shipment without obtaining a signature. If you require a signature for a shipment, please select an appropriate Delivery Signature Option.
FedEx Delivery Signature Options fees vary by signature type and shipment details. Please check the FedEx Service Guide for details.
No, signature options cannot be added, removed or changed once FedEx has taken possession of the package.
The FedEx Express Signature Release program has been retired. If you were enrolled in this program, you should remove your FedEx Express Signature Release sticker from your mailbox (or the location you’ve chosen to display it).
Ship with the right level of protection
Every shipment is different. Whether you need standard delivery or added security for a high-value item, you’ll find options that fit your needs.