Frequently Asked Questions
How do I schedule a pickup?
You can schedule a pickup online through our pickup application.
How do I cancel a pickup?
Access Pickup History in the Pickup application, select the Pickup to be cancelled, click the check box next to the Pickup, then select the Cancel pickup button at the bottom right of the screen.
How do I verify that I scheduled a pickup?
In the Pickup application select the Pickup History tab at the top of the screen and this will display the Pickups that have been scheduled.
Is there a charge for a one-time pickup?
A charge applies when you request a pickup, including requests made using FedEx electronic shipping solutions or by calling 1.800.GoFedEx 1.800.463.3339 (say "schedule a pickup"). The charge is itemized separately on your invoice. If you pay by cash (which is not accepted at all pickup locations), check, money order or credit card, the charge will be collected when you tender the package. The charge applies for pickup of FedEx Express® Billable Stamp and FedEx Express® Prepaid Stamp shipments. This charge does not apply if you drop off your package at a FedEx shipping location or if you have regular scheduled pickup. See Shipping Fees.
FedEx Ground provides pickup service upon request, for an additional charge. For regular-scheduled-pickup customers, we assess the weekly pickup fee to the account number associated with the regular scheduled pickup. Also see FedEx Ground Alternate Address Pickup. For customers who do not have a regular scheduled pickup, we assess a per-package on-call pickup charge. On-call pickup charges do not apply if you drop off your package at a FedEx shipping location. On-call pickup charges also do not apply to FedEx Print Return Label, FedEx E-Mail Return Label and FedEx Ground® Package Returns Program pickups. See Shipping Fees.
Can I schedule a pickup for Saturday?
|Service Areas: U.S.||Saturday pickup is available in our A1, A2, AA, A3, A4, A5 and AM primary service areas for FedEx First Overnight®, FedEx Priority Overnight®, FedEx Standard Overnight®, FedEx 2Day® and FedEx Express Saver® services. Select ZIP codes in our A6 and PM service areas have Saturday pickup as well. A special handling fee applies for Saturday pickup (see Shipping Fees).|
|Service Areas: International||Shipments to international destinations may be picked up in the U.S. on Saturday in our A1, A2, A3, AA and AM primary service areas for a special handling fee (see Shipping Fees). There is no additional charge to drop off your shipments on Saturday at a FedEx location (not all FedEx Express® Drop Box locations offer Saturday pickup).
Saturday pickup is not offered for FedEx International Economy® or FedEx Express® Freight international services except in countries where Saturday is a regular business day.
|Exceptions||In Alaska, Saturday pickup and drop-off are available in Anchorage only. For additional details about Alaska and Hawaii shipments, please see FedEx® Alaska and Hawaii services.|
|Special Instructions||Many staffed FedEx drop-off locations are open on Saturday, and some FedEx Express Drop Box locations have Saturday pickup. Go to the drop-off locator to see FedEx locations served on Saturday.|
|Special Fees||Fees may apply for Saturday service and, if applicable, courier pickup.|
Is there a charge for a regular scheduled pickup?
FedEx Express pickup charges do not apply if you drop off your package at a FedEx shipping location or if you have regular scheduled pickup. Talk to your FedEx account executive or call 1.800.GoFedEx 1.800.463.3339 to see if you qualify for regular scheduled pickup.
FedEx Ground customers with a regular scheduled pickup are assessed a weekly pickup fee to the account number associated with the regular scheduled pickup. See Shipping Fees. Talk to your FedEx account executive or call 1.800.GoFedEx 1.800.463.3339 to see if you qualify for regular scheduled pickup.
Can I schedule a pickup at an alternate address?
For regular-scheduled-pickup customers, upon request, we may provide pickup service to another address other than the shipping location associated with the FedEx Ground account number for an additional charge per unique address per week. See Shipping Fees.
For customers who do not have a regular scheduled pickup, we may, upon request, provide pickup service to another address other than the shipping location associated with the FedEx Ground account number for a per-package charge. See Shipping Fees.