Delivery Signature Services

Shippers can choose from three FedEx® Delivery Signature Options for FedEx Express® and FedEx Ground® shipments:

Option

Service Description

Restrictions

Special Fees

Indirect Signature Required

FedEx obtains a signature in one of three ways:

From any person at the delivery address.
From a neighbor, building manager, or other person at a neighboring address.
The recipient can sign a FedEx door tag authorizing release of the package without anyone present.

Not available for shipments to nonresidential addresses.

A surcharge applies.

Direct Signature Required

FedEx obtains a signature from any person at the delivery address. If no one is at the address, FedEx will reattempt delivery; Direct Signature Required overrides any recipient release that may be on file for deliveries to nonresidential addresses.

 

A surcharge applies.

Adult Signature Required

FedEx obtains a signature from any person at least 21 years old (government-issued photo identification required) at the delivery address. If no one is at the address, FedEx will reattempt delivery. Adult Signature Required overrides any recipient release that may be on file for deliveries to nonresidential addresses.

 

A surcharge applies.

Delivery Signature Service Details

Once a shipment has been given to FedEx, you may not change the signature option.
Direct Signature Required is not available for Hold at FedEx Location and Redirect To Hold.
Adult Signature Required is available for Hold at FedEx Location and Redirect To Hold.
All packages in an MPS shipment must have the same FedEx Delivery Signature Option.
All pieces with a declared value of $500USD or $500CAD or greater require a signature. Direct Signature Required is the default service and is provided at no additional cost. If you are shipping a multiple-package shipment and one or more packages has a declared value of $500USD/CAD or greater, process the package with the lowest value first to avoid multiple delivery charges.

For more detailed information about the services offered by FedEx, see the electronic FedEx Service Guide.

Delivery Signature Coding Rules

Signature services are supported at the package level for all FedEx Express® and FedEx Ground® services except for FedEx® Collect on Delivery (C.O.D.), where they are supported at the shipment level.
You may choose “No Signature Required” as a valid signature service option in addition to the three signature requirements.
An adult signature is required for Dangerous Goods and alcohol shipments. An adult signature may also be required for shipments containing adult materials or firearms. However, FedEx Web Services cannot edit or monitor the use of an adult signature for these types of shipments. It is your responsibility to choose the Adult Signature Required option.
Signature service requirements are the same for FedEx Express and FedEx Ground U.S. shipments.
A signature option is required for international origins shipped to the United States.

Delivery Signature Elements

In the ShipService WSDL, the following elements are required to designate a signature option:

 

Description

SignatureOptionDetail/OptionType

Five choices are available:

ADULT
DIRECT
INDIRECT
NO_SIGNATURE_REQUIRED
SERVICE_DEFAULT

Note: If you choose Service_Default, Web Services selects the appropriate signature option for your shipping service. For example, if you ship a Dangerous Goods shipment, the DIRECT signature option is chosen for you.

Note: For residential FedEx International Ground® shipments from Canada to the U.S., two valid signature options are allowed:

NO_SIGNATURE_REQUIRED
DIRECT