Add satisfaction to international shipments with FedEx® Delivery Signature Options
Have a customer who requires a direct signature upon delivery? Or maybe your recipient would like for their neighbor to be able to sign for the package. Whatever the case, FedEx Delivery Signature Options can offer you and your customers more flexibility and control.
FedEx® Delivery Signature Options FAQ
What are FedEx® Delivery Signature Options?
FedEx Delivery Signature Options are specific signature options you can designate for domestic or international shipments in order to give your customers extra peace of mind.
What signature options does FedEx offer?
You can choose from four signature options:
Adult signature required
FedEx obtains a signature from someone at the delivery address who is at least the age of majority (no longer a minor) in the destination country. Government-issued photo identification or other identification customarily accepted by local authorities is required. If there is no eligible recipient at the address, FedEx will reattempt the delivery. For U.S. deliveries, the recipient must be 21 years of age and present government-issued photo identification.
Direct signature required
Someone at the recipient’s address may sign for the delivery. If no one is at the address, FedEx will reattempt the delivery.
Indirect signature required
FedEx may release the package in one of three ways:
- Obtaining a signature from someone at the delivery address.
- Acquiring a signature from a neighbor, building manager, or other person at a neighboring address.
- Gaining authorization from the recipient to release the package without anyone present.
No signature required
FedEx may release the package without anyone present. This option may not be available for all shipments or to all destinations. See the FedEx Service Guide for more details.
Which destination countries have signature options are available?
Signature options are currently available for 60+ destination countries. Available countries and options may change over time, however, your automation solutions are automatically updated and only offer the ISS options currently available in each destination country
How do I select signature options?
Signature options can be selected under special handling services. Please note these will only appear with a destination that is enabled for those services.
How do I select signature options on a FedEx manual air waybill?
Under "special services," you can select "Direct Signature Required" or "Indirect Signature Required." Please note that "Adult Signature Required" and "No Signature Required" are not available on manual air waybills.
What happens if I select a signature option on a manual air waybill when it’s not available to that destination?
FedEx standard operating procedures will apply and you will not be charged for the signature option.
What happens when I do not select a signature option?
Standard Operating Procedures for destination country will apply, and signature may or may not be obtained. You will not be charged for a signature service.
Is there a fee to use FedEx® Delivery Signature Options?
Fees vary by signature types and destinations. Please consult your FedEx Service Guide.