Retail Return Solutions
Reduce call center costs, resolve problems quickly, increase customer loyalty and earn repeat business. FedEx provides easy and inexpensive return solutions for retail customers who want to return merchandise for credit, a refund or an exchange.
Visit the FedEx Online Retail Solutions website for more retail and business insights.
See How It Works
Download the Niche Retail case study to see firsthand how the FedEx Email Return Label solution works for this business.
Return Label Options
Our simple-to-use solutions allow you to efficiently manage inbound inventory and provide your return shipper with superior customer service with a seamless return experience:
- FedEx Print Return Label: The customer generates the label from your website, or you create, print, and include the label in the original package at the time of shipment. Go to the FedEx Print Return Label section now.
- FedEx Email Return Label: After the customer calls to request a return, your customer service department sends a password-protected URL to the customer for generating the label on their own computer. Go to the FedEx Email Return Label section now.
Use FedEx Ship Manager® at fedex.com or your preferred FedEx® electronic shipping solution to create print or email return shipping labels.
With either solution, use our reliable, cost-effective FedEx Ground® service for business deliveries and pickups. FedEx SmartPost® is also an ideal service for high-volume (100 average daily volume) residential or business returns.
