Retail Return Solutions

Reduce call center costs, resolve problems quickly, increase customer loyalty and earn repeat business. FedEx provides easy and inexpensive return solutions for retail customers who want to return merchandise for credit, a refund or an exchange.


Go to the FedEx Online Retail Solutions website for more retail and business insights.

See How It Works

Download the Niche Retail case study to see firsthand how the FedEx Email Return Label solution works for this business.

FedEx retail return label options

Return Label Options

Our simple-to-use solutions allow you to efficiently manage inbound inventory and provide your return shipper with superior customer service with a seamless return experience:

  • FedEx Print Return Label: The customer generates the label from your website, or you create, print, and include the label in the original package at the time of shipment. Go to the FedEx Print Return Label section now.
    • Use with FedEx Ground or FedEx International Ground® for residential or business returns. Provides you with the flexibility to offer your return shipper the convenience to request a pickup. Alternatively, you may encourage them to drop off at a staffed FedEx location for greater cost control and speed.
    • FedEx SmartPost® is an ideal service for high-volume residential returns (over 100 average daily volume) and utilizes the public access points of the United States Postal Service.
  • FedEx Email Return Label: Upon request, your customer service department sends an email containing a password-protected URL and barcode alternative for the customer to print the label on their own computer or let a FedEx Office location print it for them by showing the barcode on their mobile device at the FedEx counter. Go to the FedEx Email Return Label section now.
    • Use with FedEx Ground for U.S. domestic residential or business returns. Provides you with the flexibility to offer your return shipper the convenience to request a pickup. Alternatively, you may encourage them to drop off at a staffed FedEx location for greater cost control and speed.
    • FedEx SmartPost® is an ideal service for high-volume residential returns (over 100 average daily volume) and utilizes the public access points of the United States Postal Service.

Use FedEx Ship Manager® at fedex.com or your preferred FedEx® electronic shipping solution to create and print or email return shipping labels.