Service Guides

Rate Guide Amendments

Rate Guide Amendments

Important information regarding changes to FedEx® services, terms and conditions and rates since the publication of the 2019 FedEx Express and FedEx Ground Rate Guide (Effective January 7, 2019), Canadian Edition and the FedEx Service Guide (Effective June 25, 2018), Canadian Edition are detailed below. Except as amended, modified or supplemented by the following, the 2019 FedEx Express and FedEx Ground Rate Guide and the 2018 FedEx Service Guide shall remain in full force and effect.

 

Please use the links below to access recent amendments.

  • FedEx Express Rate Guide

Amendment No. 1

Amendment No. 2

Amendment No. 3

Amendment No. 4

  • FedEx Ground Rate Guide

Amendment No. 1

Amendment No. 2


Amendment No. 1: FedEx Express Rate Guide

Effective February 1, 2019, the FedEx Express Rate Guide (Canadian Edition, Effective January 7, 2019) is amended as follows:

Page 60, International Origin Zone Index table, is updated to indicate that FedEx International First® import service into Canada is available from the following additional international origin locations: Bangladesh, Benin, Chad, Gambia, Guinea, Jordan, Kenya, Mali, Mauritania, Nepal, Nigeria, Oman, Pakistan, Qatar, Sri Lanka. 

To check service availability and determine the rates for your shipment, use the Get Rates and Transit Times application at fedex.ca.
 


Amendment No. 2: FedEx Express Rate Guide

Effective April 29, 2019, the FedEx Express Rate Guide (Canadian Edition, Effective January 7, 2019) is amended as follows:

Page 60, International Origin Zone Index table, is updated to indicate that FedEx International First® import service into Canada is available from the following additional international origin locations: Bhutan, Burkina Faso, Cameroon, Democratic Republic of Congo, Djibouti, Gabon, Ghana, Iraq Republic, Ivory Coast, Kyrgyzstan, Liberia, Maldives, Zimbabwe, Armenia, Azerbaijan, Bulgaria, Georgia, Gibraltar, Greece, Iceland, Moldova, Romania, Slovakia, Turkey.

To check service availability and determine the rates for your shipment, use the Get Rates and Transit Times application at fedex.ca.

 


Amendment No. 3: FedEx Express Rate Guide

Effective September 30, 2019, the FedEx Express Rate Guide (Canadian Edition, Effective January 7, 2019) is amended as follows: 

Page 60, International Origin Zone Index table, is updated to indicate that FedEx International First® import service into Canada is available from the following additional international origin locations: Afghanistan, Albania, Algeria, American Samoa, Angola, Belarus, Bosnia, Brunei, Cambodia, Congo, Croatia, Cyprus, Eritrea, Fiji, French Polynesia, Kazakhstan, Laos, Libya, Macedonia, Madagascar, Malta, Mauritius, Mongolia, Montenegro, Morocco, Mozambique, New Caledonia, Niger, Saipan, Reunion Island, Russia, Samoa, Serbia, Togo, Uganda, Ukraine, Uzbekistan, Vietnam.

To check service availability and determine the rates for your shipment, use the Get Rates and Transit Times application at fedex.ca.

 


Amendment No. 4: FedEx Express Rate Guide

Effective December 6, 2019, the FedEx Express Rate Guide (Canadian Edition, Effective January 7, 2019) is amended as follows: 

Page 2

ORIGINAL

Please Note:

All rates in this guide are in Canadian dollars unless otherwise specified (applicable duties and taxes not included).  Rates are subject to change without notice. For more information on services and delivery commitments, please visit fedex.ca or call 1.800.GoFedEx 1.800.463.3339.

AMENDED

Please Note:

All rates in this guide are in Canadian dollars unless otherwise specified (applicable duties and taxes not included).  Rates are subject to change without notice. For more information on services and delivery commitments, please visit fedex.ca or call 1.800.GoFedEx 1.800.463.3339. FedEx Authorized ShipCentres may charge FedEx standard list rates for FedEx shipping services, but they are not required to. FedEx Authorized ShipCentres set their own rates for reselling FedEx services.
 


Amendment No. 1: FedEx Ground Rate Guide

Effective February 12, 2019, the FedEx Ground Rate Guide (Canadian Edition, Effective January 7, 2019) is amended as follows:

Page 57, Optional Service Fees table, Pickup subsection is amended as follows:

The following “FedEx Ground® Automated Pickup Weekly Fee” row is added to the table after “FedEx Ground® Alternate Address Pickup Fee”:

FedEx Ground Services Rate Amendment

Page 57

ORIGINAL

* Save the $8.75 weekly pickup fee by dropping off your FedEx Ground packages at FedEx Ship Centre, select FedEx Authorized ShipCentre or FedEx Onsite locations. Some restrictions apply. See the Terms and Conditions in the FedEx Service Guide at fedex.ca for details.

AMENDED

* Save the weekly pickup fee or the FedEx Ground Automated Pickup weekly fee by dropping off your FedEx Ground packages at an eligible FedEx Ship Centre, FedEx Authorized ShipCentre, FedEx Onsite location or FedEx Drop Box. Some restrictions apply. See the Terms and Conditions in the FedEx Service Guide at fedex.ca for details.

 

Page 60, Special Handling Fees

ORIGINAL

On-call Pickup
Customers who do not have a regular-scheduled FedEx Ground pickup can schedule an on-call pickup using FedEx electronic shipping solutions or by calling 1.800.GoFedEx 1.800.463.3339.

AMENDED

On-call Pickup
Customers who do not have a regular-scheduled FedEx Ground pickup or a FedEx Ground Automated Pickup can schedule an on-call pickup using FedEx electronic shipping solutions or by calling 1.800.GoFedEx 1.800.463.3339.

 

Page 61, Special Handling Fees

The following “FedEx Ground® Automated Pickup Weekly Fee” description is added to the end of this section:

FedEx Ground Automated Pickup**
FedEx Ground may provide automated pick up service to customers for an additional charge. The weekly pickup fee will be assessed to the account number associated with the FedEx Ground Automated Pickup during the week for which one or more automated or on-call pickups are performed.  When a FedEx Ground Automated Pickup customer creates a shipment via FedEx Ship Manager™ at fedex.ca or FedEx Web Services before their designated shipment transmission time, a pickup will occur the same day. FedEx Ship Manager™ Software or FedEx Ship Manager™ Server users must upload or close shipment information prior to their designated shipment transmission time in order to receive a pickup the same day. Account numbers assessed the FedEx Ground Automated Pickup weekly fee will not pay the Weekly Service Charge. 

Intra-Canada Service                                     $7.75 per week per account
International Service

 

Page 61, Special Handling Fees

ORIGINAL

** Save the $8.75 weekly pickup fee by dropping off your FedEx Ground packages at FedEx Ship Centre, select FedEx Authorized ShipCentre or FedEx Onsite locations. Some restrictions apply. See the Terms and Conditions in the FedEx Service Guide at fedex.ca for details.

AMENDED

** Save the weekly pickup fee or the FedEx Ground Automated Pickup weekly fee by dropping off your FedEx Ground packages at an eligible FedEx Ship Centre, FedEx Authorized ShipCentre, FedEx Onsite location or FedEx Drop Box. Some restrictions apply. See the Terms and Conditions in the FedEx Service Guide at fedex.ca for details.


Amendment No. 2: FedEx Ground Rate Guide

Effective December 6, 2019, the FedEx Ground Rate Guide (Canadian Edition, Effective January 7, 2019) is amended as follows: 

Page 2

ORIGINAL

Please Note:

All rates in this guide are in Canadian dollars unless otherwise specified (applicable duties and taxes not included).  Rates are subject to change without notice. For more information on services and delivery commitments, please visit fedex.ca or call 1.800.GoFedEx 1.800.463.3339.

AMENDED

Please Note:

All rates in this guide are in Canadian dollars unless otherwise specified (applicable duties and taxes not included).  Rates are subject to change without notice. For more information on services and delivery commitments, please visit fedex.ca or call 1.800.GoFedEx 1.800.463.3339. FedEx Authorized ShipCentres may charge FedEx standard list rates for FedEx shipping services, but they are not required to. FedEx Authorized ShipCentres set their own rates for reselling FedEx services.


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