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Speaking up and conclusion

Speaking up and conclusion

To maintain the trust of our team members, customers and communities, we’re all responsible for compliance with the principles of ethics and business conduct.

To maintain the trust of our team members, customers and communities, we’re all responsible for compliance with the principles of ethics and business conduct.

Open-door policy

At FedEx, our Purple Promise encourages us to ask questions, report concerns and bring ideas for improvement directly to our managers or, for third parties, our FedEx business contact. It is important that we speak up promptly so that we keep open lines of communication among managers, team members and third parties and so that questions, concerns or ideas can be addressed.

In addition, if you know or suspect there is a violation of law, this Code, or FedEx policy or procedure, speak up and report it to your manager or your operating company’s human resources, security or legal department. We value your participation in ensuring compliance with the principles of ethics and business conduct described in this Code and will promptly respond to your report.

FedEx Alert Line

If, after contacting your manager or your operating company’s human resources, security or legal department, your question or concern has not been addressed, or if you wish to remain anonymous, you should report your question or concern to the FedEx Alert Line. The FedEx Alert Line is a confidential means of reporting questions or concerns 24 hours a day/365 days a year online or by phone.

Go to fedexalertline.com to report online or find the phone number that applies to your country or territory. In the U.S., the phone number is 1.866.42.FedEx (1.866.423.3339).

 

In most countries the FedEx Alert Line allows you to provide anonymous reports. However, in some countries, local laws discourage anonymous reporting and you will be required to provide your name in order to submit a report.

Reports regarding fraud, accounting and internal controls

If you become aware of financial fraud or questionable accounting, internal controls or auditing related to FedEx, you are required to report it. Examples of financial fraud and questionable accounting, internal controls or auditing include:

  • Fraud or deliberate error in preparing or auditing any FedEx financial statement
  • Fraud or deliberate error in recording and maintaining FedEx financial records
  • Noncompliance with FedEx internal accounting controls
  • False statement regarding a matter contained in FedEx financial records, financial reports or audit reports
  • Withholding information that would provide a full and fair report of the financial condition of FedEx
  • Fraud in possession or use of company or customer resources

 

The report should be made to the FedEx Alert Line or the FedEx Corporation General Counsel.

I’m concerned that my manager may be committing financial fraud against the company, but I’m not sure. What should I do?

Report your concern to the FedEx Alert Line or the FedEx Corporation General Counsel. Either way, your information will be handled confidentially during the investigation.

Investigations

If you report a violation of law, the Code, or a FedEx policy or procedure to your manager or the FedEx Alert Line, the report will normally be handled by your operating company’s human resources, security or legal department, or the FedEx internal audit department, depending on the nature of the report. In each case, FedEx will try to determine if misconduct has occurred, respond in a timely manner and make changes or recommendations. Reports and investigations are kept confidential to the extent possible, consistent with the need to conduct an adequate investigation, provide a fair process to anyone accused of misconduct, and implement follow-up training or corrective action.

You may be asked to assist with an investigation. In such cases you are expected to cooperate and not interfere with the investigation, offer false information, or alter or destroy records.

Non-retaliation

We are all encouraged to speak up and report violations of law, this Code, FedEx policy or procedure, financial fraud or any questionable accounting, internal controls or auditing related to FedEx. FedEx prohibits retaliation against anyone who reports a known or suspected violation in good faith. Good faith is raising a question or concern that you honestly believe to be true.

FedEx also prohibits retaliation against anyone who assists in an investigation. Anyone who is found to have retaliated against a person who has reported a violation in good faith, or assisted in an investigation, will be subject to discipline, up to and including termination.

A male FedEx Express courier smiling with a FedEx box

I believe I received a poor performance evaluation after I made a complaint about my manager. Previously, I had always received excellent reviews. What can I do?

If you believe that you have been retaliated against, you should contact your operating company’s human resources or legal department with your concerns. If you are uncomfortable reporting through any of these channels, you should report your concern through the FedEx Alert Line.

 

Conclusion

Enforcement

FedEx is committed to preventing and detecting behavior that violates this Code. Therefore, we will immediately stop any violations of the Code that are detected and discipline team members who engage in such behavior up to and including termination in accordance with your operating company’s policies and procedures.

FedEx managers are responsible for ensuring compliance with the Code, and all other applicable policies and procedures, within their area of responsibility. Managers should promptly report any Code or other violations to their human resources or legal department and address any compliance violations or weaknesses, including taking appropriate disciplinary action. We will discipline managers who fail to exercise appropriate supervision, up to and including termination.

Waivers

FedEx may grant specific waivers to the Code. Applications for waiver should be made to your company’s legal department and must be approved by the general counsel of your operating company. Waivers will not be granted to allow violations of law.

Applications for waivers of the Code for executive officers or members of the Board of Directors of FedEx Corporation must be made to the Chair of the Audit Committee of the Board of Directors and must be approved by the full Board. Any such waiver will promptly be disclosed.

Concluding advice

The FedEx Code of Conduct describes our commitment to ethics and integrity and serves as a guide for all team members. Our objective is to provide you with the information and tools you need to perform your job and maintain the trust of team members, customers and the communities where we do business.

If you find yourself in a situation where you are unsure of what to do, ask your manager, your operating company’s human resources, security or legal department, or the Corporate Integrity & Compliance Department at integrity@fedex.com.

By acting ethically and complying with the principles in the Code, we deliver the Purple Promise and help to assure the continued success of FedEx.

Remember – every action matters!

 

Adopted June 2, 2003

Last amended September 23, 2019

 

A male FedEx courier pushing a FedEx box on a dolly