FedEx customer service: Welcome to the FAQ Hub

FedEx customer service: Welcome to the FAQ Hub

Get answers to product and service FAQs quickly, without having to make a call.

Get answers to product and service FAQs quickly, without having to make a call.

Quick FedEx customer support, with shipping and delivery help at your fingertips

Use our FAQ Hub to easily access our most-asked questions about tracking, delivery, account management, billing—and much more.

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Tracking

What do I do if I missed my delivery?

If you missed your delivery, we’ll leave a door tag for you. It has a number that’s associated with your package’s original tracking number and the steps you can take to locate your package. You can use your door tag information to track your shipment through following options:

In some cases, when a package can’t be left at a residential address (e.g., it requires a signature or the driver can’t find a secure spot), we’ll deliver it to a nearby FedEx location or participating retail partner like Walgreens or Dollar General. It will be held for pickup as early as the same day of your missed delivery attempt. Packages not picked up within 7 days will be returned to the nearest FedEx facility or shipper. Refer to your door tag for the pickup location and availability.

If your package wasn’t automatically redirected, and you don’t want to wait for a reattempted delivery, you can use FedEx Delivery Manager® to request that your package be redirected to a nearby FedEx location or participating retail location. You’ll need your tracking number or door tag number to submit the request.

If you still need help, call 1.800.GoFedEx 1.800.463.3339.