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Small Business Customer Resource Center

Small Business Customer Resource Center

Get help and insights to support your success.

Get help and insights to support your success.

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Get help

Contact our customer service team

  • Get started and ship: Open an account, create a shipment, order supplies, schedule a pickup
  • Get answers on an existing shipment: Status, tracking, claims, and billing
  • Get tech support for fedex.com and FedEx software

Chat is not available now. Regular chat hours are weekdays between 8:30 a.m. and 6 p.m. CT, excluding holidays. When a representative is immediately available to help you during these hours the Chat option will appear here.

Reach a sales specialist

  • Explore shipping with FedEx and get started
  • Find shipping options that fit your needs
  • Choose online tools to help you manage your shipping
  • Get solutions for your unique logistics needs

Chat is not available now. Regular chat hours are between 8 a.m. and 8 p.m. ET. When a sales specialist is immediately available to help you during these hours the Chat option will appear here.

Tools and resources

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Insights on small business

Entrepreneurs and other experts shine the light on what they've learned about small business success.

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Help your customers drop off

Streamlined returns create return customers. Tell them about our network of 40,000+ convenient drop boxes. 

Extras and insights

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Explore flat-rate shipping

Flat-rate shipping helps you cut costs and process shipments faster when you’re shipping a high volume of light packages.

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Simplify returns

Make your returns process easier for you and your customers with email, print, and editable return labels. 

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Boost your e-commerce business

Special tools and insights from experts to help keep you in the know as you grow your online business.

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Make shipping work for you

Evaluate your packaging and shipping options to become a more effective and streamlined shipper. 

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Shipping as a competitive edge

Use shipping options, free shipping, and returns flexibility to help you stand out in your niche market.