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Small Business Customer Resource Center

Small Business Customer Resource Center

Get help and insights to support your success.

Get help and insights to support your success.

Delivering service and support—today and always

The moment is here

The pressure's on during the holiday peak season. You want to deliver for you customer and we want to deliver for you. We've been ramping up all year to help keep pace with growing demand, expanding hubs, adding sorting facilities, and hiring tens of thousands of team members to move more packages than ever—and help you make the most of the moment.

Get ready for the moment at fedex.com/holiday

Get help

Contact customer service at 1.800.463.3339

  • Get started and ship: Open an account, create a shipment, order supplies, schedule a pickup
  • Get answers on an existing shipment: Status, tracking, claims, and billing
  • Get tech support for fedex.com and FedEx software

Chat is not available now. Regular chat hours are weekdays between 8:30 a.m. and 6 p.m. CT, excluding holidays. When a representative is immediately available to help you during these hours the Chat option will appear here.

Reach a sales specialist

  • Explore shipping with FedEx and get started
  • Find shipping options that fit your needs
  • Choose online tools to help you manage your shipping
  • Get solutions for your unique logistics needs

Chat is not available now. Regular chat hours are between 8 a.m. and 8 p.m. ET. When a sales specialist is immediately available to help you during these hours the Chat option will appear here.


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Rather speak to someone on the phone?


Tools and resources

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Insights on small business

Entrepreneurs and other experts shine the light on what they've learned about small business success.

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Help your customers drop off

Streamlined returns create return customers. Tell them about our network of 40,000+ convenient drop boxes. 

Extras and insights

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Explore flat-rate shipping

Flat-rate shipping helps you cut costs and process shipments faster when you’re shipping a high volume of light packages.

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Simplify returns

Make your returns process easier for you and your customers with email, print, and editable return labels. 

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Boost your e-commerce business

Special tools and insights from experts to help keep you in the know as you grow your online business.

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Make shipping work for you

Evaluate your packaging and shipping options to become a more effective and streamlined shipper. 

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Shipping as a competitive edge

Use shipping options, free shipping, and returns flexibility to help you stand out in your niche market.