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Small Business Customer Resource Center

Small Business Customer Resource Center

Get help and insights to support your success.

Get help and insights to support your success.

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Connect to our network of small business peers and experts. They understand the big challenges that you face every day. Get ideas and insights on services and tools that can help your business thrive. 

To simplify your search for help, this page contains links to FedEx and external resources and is updated reguarly. Information and resources cover everything from financial relief to operational assistance. 

Tech Chat

What platform do you use? Which tools help your business be more efficient? Get answers to these questions and more  directly from other small businesses facing the same challenges and opportunities as you.

E-Commerce Center

From small to large, e-commerce businesses share a unique set of challenges and opportunities. Visit the E-Commerce Center to get resources to help you ship online orders, surpass customer expectations and grow your business.

Grant contest

The 8th annual FedEx Small Business Grant Contest has ended. We awarded more than $250,000 to 12 businesses across the U.S. Learn more about the 2020 winners.

Podcast

We meet a lot of entrepreneurs on their business journey and have great conversations about what it's really like running a small business. The Making It Work podcast lets you be a fly on the wall while a team of savvy entrepreneurs share techniques and best practices with our small business support team.

Delivering service and support—today and always

In these uncertain times, it’s even more important for businesses like yours to stay in business. We’re here to help. We still have planes in the air; we still have trucks on the road; and we still have locations open to hold your packages. We’re continuing to operate and deliver for you and your customers everywhere local conditions and restrictions allow. We are FedEx. We are delivering.

In these uncertain times, it’s even more important for businesses like yours to stay in business. We’re here to help.
We still have planes in the air; we still have trucks on the road; and we still have locations open to hold your packages. We’re continuing to operate and deliver for you and your customers everywhere local conditions and restrictions allow.
We are FedEx. We are delivering.

Adapting to a changing world

As we continue to support the global supply chain, we’re also taking all the necessary steps to protect our customers and team members. We are educating team members with regular communications about COVID-19 and the importance of keeping their workplace clean, washing hands frequently, and to seek proper medical attention if they develop flu-like symptoms. 

We are continuing to respond to the impact of COVID-19 around the world. See our latest updates.

Get help

Contact customer service at 1.800.463.3339

  • Get started and ship: Open an account, create a shipment, order supplies, schedule a pickup
  • Get answers on an existing shipment: Status, tracking, claims, and billing
  • Get tech support for fedex.com and FedEx software

Chat is not available now. Regular chat hours are weekdays between 8:30 a.m. and 6 p.m. CT, excluding holidays. When a representative is immediately available to help you during these hours the Chat option will appear here.

Reach a sales specialist

  • Explore shipping with FedEx and get started
  • Find shipping options that fit your needs
  • Choose online tools to help you manage your shipping
  • Get solutions for your unique logistics needs

Chat is not available now. Regular chat hours are between 8 a.m. and 8 p.m. ET. When a sales specialist is immediately available to help you during these hours the Chat option will appear here.

Tools and resources

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Insights on small business

Entrepreneurs and other experts shine the light on what they've learned about small business success.

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Help your customers drop off

Streamlined returns create return customers. Tell them about our network of 40,000+ convenient drop boxes. 

Extras and insights

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Explore flat-rate shipping

Flat-rate shipping helps you cut costs and process shipments faster when you’re shipping a high volume of light packages.

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Simplify returns

Make your returns process easier for you and your customers with email, print, and editable return labels. 

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Boost your e-commerce business

Special tools and insights from experts to help keep you in the know as you grow your online business.

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Make shipping work for you

Evaluate your packaging and shipping options to become a more effective and streamlined shipper. 

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Shipping as a competitive edge

Use shipping options, free shipping, and returns flexibility to help you stand out in your niche market.