Claim Support

The quickest and easiest way to file a claim is to submit one online. You can also file a claim by mail or fax.

 

Online filing provides many benefits:

 

  • Easily file claims. Now you can file a claim without logging in. Filing is simple and takes only a few steps.
  • Save time. If you choose to log in, we'll pre-populate your claim with information from your shipping account.
  • Stay in the loop. Request periodic claim status updates by email.

 

Online filing is currently available for FedEx Express®, FedEx Freight®, and FedEx Ground® U.S. domestic shipments, U.S. shipments to other countries, and Canada shipments to the U.S. (excluding FedEx Ground® C.O.D. claims).

 

To file your claim online, click here.

 

To file by mail or fax, download the following claim form and instructions in PDF format. (You will need the free Adobe Reader.)

 

Read through the following Frequently Asked Questions for information about our claim process. Our terms and conditions document lists more detailed information.

Frequently Asked Questions
ShowGeneral Questions
Where can I find specific information about the claim resolution process?

For more detailed information, including time limits for specific claim types, refer to the claims section of the FedEx Service Guide Terms and Conditions.

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How do I file a claim online?

To file a claim online, click here. You can use FedEx® Claims Online to submit claims for FedEx Express, FedEx Ground, and FedEx Freight for the following:

  • U.S. domestic shipments
  • U.S. shipments to other countries
  • Canada shipments to the U.S.

Claims for all other shipments need to be initiated by phone. Call FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339.

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How do I file an international claim?

To initiate an international claim, call FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339 for assistance with international rules and regulations. International claims must be filed by mail or fax.

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How do I file a claim by mail or fax?

Download the following claim form and instructions in PDF format. (You will need the free Adobe Reader.)

Mail or fax your supporting documentation* and completed claim form to:
FedEx Cargo Claims Dept.
P.O. Box 256
Pittsburgh, PA 15230
Fax 1.877.229.4766 (toll-free)
If you fax your claim, you will receive a confirmation by return fax.

*Proof-of-value documentation not required for claim values of less than $100 USD.

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How long will it take to resolve my claim?

Most claims are resolved five to seven business days after submission. It may take longer if additional research is needed.

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Can I get updates on the status of my claim?

If you use our online filing option, you can choose to receive periodic email updates on the status of your claim.

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Who can file a claim?

The sender, the recipient, or a third-party can file the claim.

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When should I file my claim for FedEx Express® U.S. packages?

Damaged or missing contents claims must be filed within 60 calendar days of the shipment date. Nondelivery or misdelivery claims must be filed within nine months of the shipment date. Failure to properly collect or deliver C.O.D. payment must be filed within 21 calendar days of the shipment date.

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When should I file my claim for FedEx Express international packages?

Damaged or missing contents claims must be filed within 21 calendar days of the shipment date. Nondelivery or misdelivery claims must be filed within nine months of the shipment date.

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When should I file my claim for FedEx Ground?

Packages that are damaged or have missing contents must be reported within 60 calendar days from the delivery date. Call 1.800.GoFedEx 1.800.463.3339 and request a FedEx Ground® Call Tag. Claims can be filed up to nine months from the delivery date. Please see below for information about filing a FedEx Ground® C.O.D. claim.

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What should I do with the shipment packaging?

Keep all original packaging, including cartons and contents, until the claim resolution process is finished. It may be necessary to make the packaging available to FedEx for inspection.

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Who can receive claim settlements?

The sender will receive the claim settlement unless special arrangements are made.

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ShowFedEx Ground C.O.D. Claims
Who can file a FedEx Ground C.O.D. claim?

Only the sender can file a C.O.D. claim.

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What if I have a FedEx Ground international C.O.D. claim?

Call FedEx International Customer Service at 1.800.GoFedEx 1.800.463.3339 for assistance with international rules and regulations. International claims must be filed by mail or fax. 

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How do I file a FedEx Ground C.O.D. claim?

Follow the three easy steps listed below to file your claim.

Step 1: Print and complete the FedEx Ground C.O.D. Claim Form. Click here to download the form.
Step 2: Gather the following documentation:
Photocopy of FedEx Ship Manager® printout and/or FedEx Ground Pickup Record. All documentation* related to the proof of value: copy of original invoice from vendor/supplier, copy of retail invoice/receipt, final confirmation screen (if it’s an online order) with proof of payment.
Step 3:

Mail or fax your supporting documentation and completed claim form to:

FedEx Ground C.O.D. Claims Dept.
P.O. Box 108
Pittsburgh, PA 15230

Fax 1.412.747.4294

 

*Proof-of-value documentation not required for claim values of less than $100 USD.

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When should I file my C.O.D. claim for FedEx Ground?

C.O.D. claims can be filed up to nine months from the delivery date.

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How long will the FedEx Ground C.O.D. claim resolution process take?

Most cases will be resolved seven to ten business days after we receive your C.O.D. claim form and additional C.O.D. claim documentation, unless additional time for research is needed.

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Where can I find specific information about the FedEx Ground C.O.D. claim resolution process?

For more detailed information, including time limits for specific claim types, refer to the FedEx Ground Tariff claims section of the FedEx Service Guide

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Who can receive FedEx Ground C.O.D. claim settlements?

The sender will receive the claim settlement.

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