Frequently Asked Questions

FedEx Web Services is the next generation of application programming interfaces (API) for integrating customer applications with FedEx systems. FedEx transitioned to FedEx Web Services in June of 2007 and placed FedEx Ship Manager^® API and FedEx Ship Manager^® Direct in containment. This means that no new services or features have been added to the API solution. In May 2012, FedEx will be retiring the legacy API servers which will prevent users from submitting API transactions. We are strongly encouraging API users to migrate to FedEx Web Services to enjoy the latest services and features available.

The legacy API servers will be supported until May 2012.

The legacy API transactions will no longer be allowed to come through the FedEx systems. Customers using the legacy API solutions must upgrade to FedEx Web Services or another FedEx electronic shipping solution to continue using FedEx functionality.

Visit the FedEx Developer Resource Center at fedex.com/developer to find out additional information about migrating to FedEx Web Services. You will find all the information you need about FedEx Web Services which includes documentation and sample code. Also, we periodically send information via email with the latest updates pertaining to the migration effort. To sign-up for the future emails, register your email address in our Alert Notification System located in the FedEx Web Services section of the FedEx Developer Resource Center.

There are many new features only available in FedEx Web Services. To enjoy services and features such as FedEx SmartPost®, FedEx Priority Alert®, shipment validation, and estimated duties and taxes, begin incorporating FedEx Web Services into your development cycle today. Please check the Developer Resource Center for documentation on the latest services and features available through FedEx Web Services.

Customers using Standard Services with an in-house solution can visit the FedEx Developer Resource Center located at fedex.com/developer. Customers using Advanced Services can contact MigrationWebSupport@fedex.com for additional pre-production technical assistance.
If you are using a solution that was developed in-house and are having production issues, you can contact 1.877.339.2774 or websupport@fedex.com.

It depends on the level of customer web services expertise and complexity of the customer system. Some customers have migrated in two weeks or less.

Customers using FedEx Web Services will need to upgrade their systems from time to time as WSDL versions are discontinued.

FedEx does not endorse any specific consultant/development firms to assist customers with integrating FedEx Web Services.

You should check the recent contributions and/or add-ons available where you first obtained your solution. It is possible that an updated version of your solution exists.

If you are using solution developed by a 3rd Party, you should follow their support processes for assistance.

For a list of software providers that are members of the FedEx^® Compatible Solutions Program, refer to: fedex.com/us/compatiblesolutions/