Save time. Prevent errors. Move toward resolution faster.
Use FedEx® Claims Online instead of submitting FedEx claims forms by phone, fax or mail. It’s fast and easy, and you can even attach supporting documents. You’ll prevent errors from misinterpreted handwriting. You’ll get a reference number for proof of submission. And you can receive e-mail notifications of your FedEx claim status. Best of all, it’s free.
Reclaim some time
Four simple steps
Submit a claim online, quickly and easily.
Attach supporting documents
Upload additional documentation as needed.
View current status, see details, search, filter, sort and control display.
Printer-friendly or downloadable CSV or Microsoft Excel® spreadsheet format.
Manage additional users
Authorize others to submit claims and view claim info.
E-mail addresses for notifications, payment type, users and administrator.
Top tips for FedEx® Claims Online
To submit a claim online, you must enter your tracking number and ship date. Remember to have these on hand when you’re ready to file a claim.
|Upgrade for advanced options.
If you haven’t already, you can upgrade to the advanced version of FedEx® Claims Online. It lets you view claim status and reports, as well as receive claim payments by electronic funds transfer. Best of all, it’s free. Just click the banner you see on the left-hand side once you log in.
|Attach supporting documents.
If you want to submit documentation to support your claim (such as proof of value), just click Attach Additional Supporting Documents in the left-hand navigation. Please note you must submit the claim first, then attach the documents as a second step. (You’ll also need your tracking number and ship date to attach documents.)
|File within 60 days.
Remember, you must submit a damage claim within 60 days of the shipping date (21 days for international packages). If there’s a problem, it’s best to address it immediately.
Prevent claims before they happen.
Recommended resources and companion tools
See FedEx Claims Online in action.
|Proper packaging guidelines
Follow these steps and you could reduce claims altogether.
Get the step-by-step for both FedEx Express® and FedEx Ground® claims. Login required.
Get answers about system requirements and more.
|Claims process overview
See how the process works from beginning to end. Login required.
|FedEx® Reporting Online
Learn how to access reports on all your FedEx business activity.
Free advanced version offers more options
All users with account numbers should consider upgrading to the latest version of FedEx® Claims Online — simply by clicking the banner on the left-hand side of the Submit A Claim page. This advanced version allows you to:
- View claim status
- View claim reports
- Make claim payments by electronic funds transfer
More shipments eligible for online claims
You can now file online claims for the following types of FedEx Express® and FedEx Ground® shipments: U.S. domestic, U.S. to other countries, and Canada to U.S.