2013 Holiday FedEx Money-Back Guarantee Policy
Consistent with our FedEx Service Guide, the FedEx Money-Back Guarantee for on-time delivery for the following FedEx Express® services will be suspended temporarily on Wednesday, Nov. 27, 2013, and from Wednesday, Dec. 18, through Tuesday, Dec. 24, 2013, for shipments that reach their destinations within 90 minutes of the scheduled commitment time.1
FedEx First Overnight®
FedEx Priority Overnight®
FedEx Standard Overnight®
FedEx 2Day® A.M.
FedEx Express Saver®
FedEx First Overnight® Freight
FedEx 1Day® Freight
FedEx 2Day® Freight
FedEx 3Day® Freight
FedEx International First®
FedEx International Priority®
FedEx International Economy®
FedEx International Priority DirectDistribution®
FedEx International Priority® Freight
FedEx International Economy® Freight
FedEx International Premium®
Packages tendered to FedEx Ground for delivery on the day after Thanksgiving will be scheduled for delivery on that day if the recipient business is open, but in any event, the delivery commitment will be extended to the next business day for application of the money-back guarantee.2 The money-back guarantee for FedEx Ground® and FedEx Home Delivery® services will be suspended temporarily for packages tendered during the 14 calendar days before Wednesday, Dec. 25, 2013 (Wednesday, Dec. 11, through Tuesday, Dec. 24).
The FedEx Freight no-fee money-back guarantee will be suspended for shipments with required delivery dates of Monday, Dec. 23, 2013, through Thursday, Jan. 2, 2014.3 If you have a shipment that requires a money-back guarantee during this holiday timeframe, we encourage you to call your FedEx account executive or our customer service team at 1.866.393.4585 and ask about A.M. Delivery or Close of Business Delivery options for your FedEx Freight® shipments. These services will continue to offer a money-back guarantee during the holiday season. You can also contact FedEx Expedited Freight Services® at 1.866.274.6115 for help with expedited holiday shipping needs.
1For details on the FedEx Money-Back Guarantee, see Our Services at fedex.com. FedEx SameDay Money-Back Guarantee terms and conditions do not change during the holidays.
2The FedEx Ground money-back guarantee applies to deliveries within the U.S. and to brokerage-inclusive shipments to Canada. Restrictions apply. For details, see the FedEx Ground Tariff.
3All services are subject to the terms and conditions of the FXF 100 Series Rules Tariff.