2012 Holiday FedEx Money-Back Guarantee Policy
Consistent with our FedEx Service Guide, the FedEx Money-Back Guarantee for on-time delivery for the following FedEx Express® services will be suspended temporarily on Wednesday, Nov. 21, 2012, and from Tuesday, Dec. 18, through Monday, Dec. 24, 2012, for shipments that reach their destinations within 90 minutes of the scheduled commitment time.1
FedEx First Overnight®
FedEx Priority Overnight®
FedEx Standard Overnight®
FedEx 2Day® A.M.
FedEx Express Saver®
FedEx First Overnight® Freight
FedEx 1Day® Freight
FedEx 2Day® Freight
FedEx 3Day® Freight
FedEx International First®
FedEx International Priority®
FedEx International Economy®
FedEx International Priority DirectDistribution®
FedEx International Priority® Freight
FedEx International Economy® Freight
FedEx International Premium®
Packages tendered to FedEx Ground for delivery on the day after Thanksgiving will be scheduled for delivery on that day if the recipient business is open, but in any event, the delivery commitment will be extended to the next business day for application of the money-back guarantee.2 The money-back guarantee for FedEx Ground® and FedEx Home Delivery® services will be suspended temporarily for packages tendered during the 14 calendar days before Tuesday, Dec. 25, 2012 (Tuesday, Dec. 11, through Monday, Dec. 24).
The FedEx Freight no-fee money-back guarantee will be suspended for shipments with required delivery dates of Wednesday, Dec. 26, 2012, through Wednesday, Jan. 2, 2013.3 FedEx Freight will continue to provide normal pickup and delivery except on Dec. 24 and Dec. 25, 2012, and Jan. 1, 2013, when FedEx Freight is closed. On Dec. 31, FedEx Freight will be open with only prearranged pickup and delivery shipments being made. Freight shipments picked up on Dec. 31 will resume normally on Jan. 2 after FedEx Freight reopens from the New Year’s Day holiday. For example, one-day shipments picked up on Dec. 31 will resume on Jan. 2 and deliver on Jan. 3. If you have a shipment that requires a money-back guarantee during this holiday timeframe, we encourage you to call your FedEx account executive or our customer service team at 1.866.393.4585 and ask about A.M. Delivery or Close of Business Delivery options for your FedEx Freight® shipments. These services will continue to offer a money-back guarantee during the holiday season. You can also contact FedEx Expedited Freight Services® at 1.866.274.6115 for help with expedited holiday shipping needs. FedEx Freight remains committed to providing the highest level of service, including on-time delivery of your freight, during the holidays.
1For details on the FedEx Money-Back Guarantee, see Our Services at fedex.com. FedEx SameDay Money-Back Guarantee terms and conditions do not change during the holidays.
2The FedEx Ground money-back guarantee applies to deliveries within the U.S. and to brokerage-inclusive shipments to Canada. Restrictions apply. For details, see the FedEx Ground Tariff.
3All services are subject to the terms and conditions of the FXF 100 Series Rules Tariff.