Migrating to FedEx Web Services with Costumes Galore

When your business model relies on quick and accurate shipping, transitioning to a new integration system must be both seamless and painless.

Costumes Galore was started out of Tom Fallenstein’s dorm room. After graduating, Mr. Fallenstein wanted to run the business full time and in October of 2005 the business’ sales exploded. Mr. Fallenstein enlisted family members and friends to help fulfill orders that October. Seeing the potential for future growth, his family decided to join the company in a full time capacity as well. The company has continued to grow ever since. It has grown nearly 1,000 percent in the last couple of years. Costumes Galore now operates HalloweenCostumes.com and employs more than 60 full-time employees and is expanding into other markets.

HalloweenCostumes.com is a diverse costume retailer that sells costumes online and ships them to their customers. And that’s where FedEx comes in. HalloweenCostumes.com currently takes advantage of a number of FedEx® shipping services -- from FedEx Home Delivery® to FedEx Express® international service. For years, HalloweenCostumes.com has relied on the legacy FedEx Ship Manager® API and FedEx Ship Manager® Direct solutions to integrate FedEx functionality into their own system.

When Chief Technology Officer Aaron White learned that FedEx was beginning to phase out the legacy API integration solutions, he was eager to learn more. Mr. White told us, “We had been using the API for three years for address validation and to generate shipping labels. We still use those features and now we have even more options with FedEx Web Services than we did with API.” A deciding factor for Mr. White and his team was that FedEx Web Services provided HalloweenCostumes.com with a streamlined returns shipping process through FedEx SmartPost®.

Making the transition was understandably something that concerned the team at HalloweenCostumes.com since shipping is such an integral part of the business. However, Mr. White explains, “The transition was seamless. Except for the team that executed it, no one else knew anything changed. When we were done with the initial integration, we took a couple of weeks to ensure the transition wouldn’t affect our customers.” Mr. White goes on to explain how they had their shipping department create a few test labels and then monitored the shipments’ status. Once everything arrived as expected, they flipped the switch.

When asked what effect FedEx Web Services had on his business, Mr. White replies, “It helped streamline our business. Things move faster with FedEx Web Services. Our shipping department noticed that labels generated faster with FedEx Web Services. We are thrilled to be able to take advantage of the newer methods that are now available to us.”

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