How to Use My FedEx Door Tag

How to Use My FedEx Door Tag

Get step-by-step instructions on how to manage your deliveries using the FedEx door tag placed on your door.

Get step-by-step instructions on how to manage your deliveries using the FedEx door tag placed on your door.

FedEx Express Door Tag

Match the following information with the numbers shown on the door tag to the right.

Step One

Get packages your way

To manage deliveries with ease from your mobile device, download the FedEx app. Both the FedEx app and FedEx Delivery Manager® at fedex.com/delivery provide additional ways to manage your delivery. You can track the status of a shipment, hold your package at a FedEx location of your choice or explore other options.

Step Two

Package not delivered 

You can pick up your package at the FedEx location listed on the door tag after the time noted. Go to fedex.com and enter your door tag number to confirm availability, or find your location using local.fedex.com. You can also visit fedex.com/delivery and Hold at Location.

Step Three

Delivery attempts

Explains if another attempt will be made to deliver your package or if this is the final attempt.

Step Four

Delivery requirements

If a signature is requested and the orange box is checked, you may sign your name here and we'll leave your package(s). If the Be present for delivery box is checked, then the steps required for a successful delivery will be outlined. More information is also provided on the back.

  • Indirect Signature Required: Obtain a signature from someone in one of three ways: from someone at the delivery address; from a neighbor, building manager or someone at a neighboring address; or the recipient can sign a FedEx door tag authorizing release of the package without anyone present.
  • Direct Signature: FedEx will obtain a signature from someone at the delivery address. If no one is at the address, FedEx may reattempt delivery. Direct Signature Required overrides any recipient release that may be on file for deliveries to nonresidential addresses.
  • Adult Signature Required: For shipments to U.S. destinations, FedEx will obtain a signature from someone at least 21 years old at the delivery address (government-issued photo identification required). For shipments to other destinations, FedEx will obtain a signature from someone at the delivery address who is at least the age of majority in the destination country. If no eligible recipient is at the address, FedEx may reattempt delivery. Adult Signature Required overrides any recipient release that may be on file for deliveries to nonresidential addresses.
Step Five

Package(s) delivered

This indicates that your package was delivered and where it was placed to minimize theft or damage (e.g., the front door or with a neighbor). This is also where your door tag number will be located.

FedEx Express Door Tag

FedEx Ground Package Status Door Tag

Match the following information with the numbers shown on the door tag to the right.

Step One

Download the FedEx app

With the FedEx app, you can choose additional ways to manage your delivery. Scan the barcode or enter the door tag number on the front of the door tag to see the status of your package, or hold your package at a FedEx location of your choice (exceptions apply). Download the app.

Step Two

Package delivered

Indicates where we placed your package, such as at the front door or with a neighbor. This also where your door tag number will be located.

Step Three

Package not delivered or picked up

Indicates whether we plan to make another delivery attempt and what steps you can take. More information is provided on the back of the door tag. To choose another option, such as Hold at Location, go to fedex.com/delivery. Looking for a location to pick up your package? Find locations near you at local.fedex.com.

Step Four

Shipper requests signature

When this box is checked, sign your name here and leave the signed tag on the door. We’ll leave the package on the next attempt.


Easily schedule your pickup online — plus, get quick access to your shipment history.

FedEx Ground Package Status Door Tag

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