Post-purchase solutions
Reimagine the customer experience after checkout
The post-purchase journey is no longer an afterthought. It’s where loyalty is won.
FedEx Tracking+ and FedEx Returns+ are enhanced customer experience tools that plug directly into your digital channels. Enabled by parcelLab, these solutions add an AI-powered, white-label layer across the delivery journey to lift visibility, engagement, revenue, and retention.
Growth you can measure
With FedEx Tracking+ and FedEx Returns+ you may see tangible gains such as:
42%
more repeat orders
using re-engagement from branded tracking pages
85%
higher customer retention
with stronger trust from increased engagement
42%
less “Where’s my order?” inquiries
through prompt, proactive communication
These metrics reflect select customers’ outcomes from post-purchase solutions.
Results may vary based on use case, integration type and operating conditions.
Explore our post-purchase solutions
FedEx® Tracking+
Turn passive shipment checks into intelligent, branded moments.
- Keep customers informed with near-live custom notifications
- Keep engagement in your channels by embedding tracking on your site
- Detect delays early and give proactive status updates
- Cut “Where is my order?” calls and predict support requests
FedEx® Returns+
Save revenue with personalized return options and deep AI insights.
- Drive repeat purchases with smart exchanges and targeted incentives
- Reduce “Where is my return?” calls with clear updates for refund and package status
- Harness AI to run flexible return policies and identify return patterns
- Enable QR-codes and printerless returns at drop-off locations
Built for the big picture
Give your business the edge after checkout with:
A single solution
for more control and less complexity, across delivery and returns communication
FedEx trusted global network
for the security of first-party shipment data in near real-time
AI-powered intelligence
that automates inquiry responses and elevates updates with custom insights
Fully branded journeys
you can manage in your own channels, with total control over policies and messaging
Ready to reinvent the customer journey?
Get started with FedEx post-purchase solutions.