FedEx® Returns+
From returns to revenue, with AI
Don’t let returns be the end of the journey. Ready to make it easier for everyone?
With our AI-powered post-purchase solution, you can build a smarter returns experience that drives revenue and inspires customers to shop again.
FedEx Returns+, enabled by global software leader parcelLab, can give your brand clearer visibility, stronger communication for customers, and greater control across the returns journey to drive growth and engagement.
Your new growth engine
Redefine your returns process to protect revenue and keep customers, with FedEx® Returns+:
Use returns to grow revenue
with flexible policies, smart exchanges, store credit, and targeted incentives to spark the next purchase.
Use AI to stay a step ahead
with machine-learning that can predict return trends and give insights into patterns.
Set and manage policies
with easy configuration and management of returns policies.
Be clear and on brand
with convenient return options, consistent branding, and transparent updates.
Benefits you can measure
With FedEx® Returns+, you may see tangible gains such as:
3x
more repeat purchases
60%
higher average order value
17%
fewer “Where is my return?” inquiries
These metrics reflect select customers’ outcomes from post-purchase solutions.
Results may vary based on use case, integration type and operating conditions.
With FedEx® Returns+ you can:
Protect margins and loyalty
- Avoid default refunds by guiding customers toward exchanges, store credit, or tailored offers to keep spending with your brand
- Offer an effortless experience with convenient, flexible return options that support QR codes, printer-less returns, and multi-carrier drop-off
Take control with returns intelligence
- Use AI machine-learning to predict return volumes, adjust policies, and flag fraud patterns to protect margin and operations
- Cut “Where’s my return?” inquiries by showing customers their refund status and return package status in near real-time
Engage with personalization
- Use intelligent recommendations to feature alternative products, upgrades, or incentives directly within the returns journey
- Encourage repeat purchases with targeted messaging and campaigns that are tailored to your customers
Automate your admin
- Cut costs and effort with rules-based automation that handles approvals, routing and communication to reduce manual effort and support requests
- Resolve returns faster by bringing all claims data and reporting into a single workflow for your customer service teams
Let’s reimagine returns
Seize the opportunity with FedEx® Returns+.
Discover our digital solutions
FedEx® Returns+ is part of our suite of digital solutions — fueled by FedEx data, built for growth.
Discover FedEx Tracking+
Take control of the journey, from checkout to delivery, with FedEx® Tracking+, enabled by parcelLab.
