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E-Commerce Center

E-Commerce Center

Get resources to help you ship online orders, surpass customer expectations and grow your business.

Get resources to help you ship online orders, surpass customer expectations and grow your business.

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Connect to our network of small business peers and experts. They understand the big challenges that you face every day. Get ideas and insights on services and tools that can help your business thrive. 

To simplify your search for help, this page contains links to FedEx and external resources and is updated reguarly. Information and resources cover everything from financial relief to operational assistance. 

Tech Chat

What platform do you use? Which tools help your business be more efficient? Get answers to these questions and more  directly from other small businesses facing the same challenges and opportunities as you.

E-Commerce Center

From small to large, e-commerce businesses share a unique set of challenges and opportunities. Visit the E-Commerce Center to get resources to help you ship online orders, surpass customer expectations and grow your business.

Grant contest

The 8th annual FedEx Small Business Grant Contest has ended. We awarded more than $250,000 to 12 businesses across the U.S. Learn more about the 2020 winners.

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We meet a lot of entrepreneurs on their business journey and have great conversations about what it's really like running a small business. The Making It Work podcast lets you be a fly on the wall while a team of savvy entrepreneurs share techniques and best practices with our small business support team.

Make e-commerce easier

You’ve worked hard to build your business. Let us help. With dependable shipping.
Simple returns. And useful insights from experts and peers to keep you moving forward.

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Start your online business

Get insights on ecommerce platforms, funding and more. Develop a shipping strategy and a returns process, then pick the best packaging solution.

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Grow your online business

Use these online business tips to attract and convert customers. Get info on digital marketing, marketing materials, custom boxes and more.

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Fulfill and ship orders

Streamline your fulfillment and inventory management. Get tips for choosing shipping that fits your business. And pack like a pro.

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Support your customers

These final touchpoints help build customer loyalty. Returns, tracking and delivery control are easy with our solutions and apps. 

Your e-commerce business. Your unique needs.
Our services can help.

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E-commerce tools and services

You know your company's challenges. See our services and tools and how they can help, organized by need.

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Shipping options for e-commerce businesses

Your ideal balance of speed and economy depends on your priorities. See options ranked by speed and cost.

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Featured E-Commerce Stories

September 1, 2020: Nothing is more important to an e-commerce customer than the efficient delivery of their package. Throughout the Coronavirus pandemic, e-commerce has helped push daily package volume to holiday levels. And during hurricane and winter storm season, extreme weather can complicate or disrupt timely delivery.

Kory Gempler, manager of the FedEx meteorology team, has 22 years of experience helping FedEx handle current weather hurdles and those of the future. The meteorology team plans for severe weather and provides global operations teams with hourly weather updates.

“We can’t stop the weather from happening, but we can work around it. Our team of 15

meteorologists work around the clock to help keep our pilots and drivers safe by providing daily

forecasts and weather updates to our crews.”

Based in Memphis, TN, the team is the largest cargo airline meteorology department in the world. They use weather reports to reroute shipments to avoid hubs experiencing severe weather, proactively managing the network. Administrators, dispatchers and staff are kept up to speed on evolving weather patterns, in the 220 countries and territories where FedEx operates, and can reroute shipments to avoid areas experiencing severe weather and help keep customers’ shipments safe.

“On any given day there may be foggy conditions on the west coast, thunderstorms on the flight arrival into Memphis, a typhoon in Asia, and a hurricane out in the Atlantic. The meteorology team is constantly scanning the globe and passing information along to the crews to safely deviate around the weather,” said Damian Todd, Technical Flight Dispatcher for FedEx Express.

So no matter the time, day, week, or weather event, the FedEx meteorology team is working to keep our team and your packages safe.

Written by: Jason Douglas