Offer alternative delivery options

Offer alternative delivery options

Offer safe and convenient pickup at over 21,000+ retail locations.

Offer safe and convenient pickup at over 21,000+ retail locations.



Learn about FedEx Hold at Location

FedEx Hold at Location is a service that gives recipients the option to have incoming packages held at any of the 21,000+ retail locations in our network for pickup with no residential delivery fees. This allows your e-commerce shoppers to choose a convenient location to pick up their package. Also, business shippers can utilize our retail network to have shipments sent closer to their employees or vendors for pickup.

Watch the short video to learn how this service works for an e-commerce customer —and how it can benefit you and your customers.

offer your customers store pickup at checkout

Discover the benefits of FedEx Hold at Location

Woman picking up package held at FedEx store
Woman picking up package held at FedEx store

For your recipients

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  • Reduce risk of package theft

Reduce risk of package theft

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  • Protect high-value items

Protect high-value items

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  • Avoid missed deliveries and
    re-attempts

Avoid missed deliveries and
re-attempts

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  • Keep shipments a surprise

Keep shipments a surprise

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  • Keep products safe from the weather

Keep products safe from the weather

man at store on laptop
man at store on laptop

For your business

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  • Eliminate residential surcharges

Eliminate residential surcharges

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  • Reduce product replacements

Reduce product replacements

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  • Protect shipments from theft, damage, and weather

Protect shipments from theft, damage, and weather

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  • Reduce “where’s my package” calls

Reduce “where’s my package” calls

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  • Flexible pickup location for business shipments

Flexible pickup location for business shipments

Explore options to offer FedEx Hold at Location

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Use a third-party shipping platform that already has FedEx Hold at Location integrated.

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shipperhq logo

With a free ShipperHQ account, you can add FedEx Hold at Location to your shopping cart on Magento,  Salesforce Commercial Cloud, Shopify, BigCommerce, WooCommerce, Zoey, and more.

shift4shop logo
shift4shop logo

Your Shift4Shop e-commerce website comes ready with FedEx Hold at Location.

narvar logo
narvar logo

Add convenient FedEx Hold at Location options at checkout with Narvar.

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Get custom FedEx integration within your platform.

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man smiling while working on laptop

Add functionality onto your site directly using API integration. Talk to your FedEx account executive or visit the FedEx Developer Resources Center.

More resources

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Get the FedEx Delivery Manager toolkit

Encourage your customers to sign up for help managing their shipments.

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Get discounts with
an account

Save on eligible FedEx Express®, FedEx Ground® and FedEx Freight® services. It's easy and free.

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Get small business
support

Get billing help, submit a claim or find out how to get in touch with our customer support team.

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Earn perks with
My FedEx Rewards

Enroll in our rewards program and start earning points toward gift cards and merchandise.