
Return Shipments
Service Guide
Service Guide
Returns happen. When they do, we offer return labels and tags so those shipments get back to you with full visibility and control, as quickly and economically as you need.
Return Shipping Solutions
You can create a competitive advantage for your business with our portfolio of flexible return shipping services, which makes it easy to manage customer returns.
Service Details: FedEx Express and FedEx Ground
Service Description |
Use FedEx Ship Manager® to create and print a return label, then include it either in the original shipment to your customer or in a separate correspondence. Your customer can then apply this label to the package as needed and drop it off at the nearest FedEx drop-off location, schedule a pickup or include it with a regular scheduled pickup. The FedEx Print Return Label also gives you flexibility — no charges are assessed until the label is used. In addition, a Return Material Authorization (RMA) reference field, printed on the label and your invoice, is available to help you track the status of your return shipments. FedEx SmartPost® Returns also offers a print return label solution. See service details in the separate section below this chart. |
|
Delivery Area |
Available for FedEx First Overnight®, FedEx Priority Overnight®, FedEx Standard Overnight®, FedEx 2Day® A.M., FedEx 2Day®, FedEx Ground®, FedEx Home Delivery®, FedEx 2Day® Freight and FedEx 3Day® Freight shipments throughout all 50 states. |
|
Instructions |
Ship online using FedEx Ship Manager® at fedex.com. For information on other FedEx Ship Manager solutions, contact your FedEx account executive. |
|
Exceptions |
|
|
Special Fees |
|
|
Additional Information |
|
Service Details: FedEx SmartPost®
Service Description |
FedEx SmartPost® Returns is an ideal way for businesses to provide their customers with a convenient returns method. It is a cost-effective, reliable solution that utilizes the strength of the FedEx network and the nationwide access points of the United States Postal Service (USPS). Create and print a return label, then include it in the original shipment to your customer. Your customer can then apply this prepaid label to the package as needed and return the package in one of the following convenient ways:
The FedEx SmartPost prepaid return label also gives you flexibility — no charges are assessed until the label is used. In addition, you and your customer can track the status of the return shipment online. |
|
Delivery Area |
Available throughout all 50 states, Puerto Rico, Guam, U.S. Virgin Islands, all U.S. territories, and military APO, FPO and DPO destinations. |
|
Instructions |
Contract-only service. Contact your FedEx account executive for more information. |
|
Exceptions |
|
|
Special Fees |
No label fee. |
|
Additional Information |
|
Post Office and OfficeMax are trademarks of their respective owners.
Service Details: FedEx Express® and FedEx Ground® International Services
Service Description |
Use FedEx Ship Manager® at fedex.com or other FedEx Ship Manager® solutions to create and print an international return label, plus customs documentation, then include them either in the original shipment to your customer or in a separate correspondence via a PDF attachment. Your customer can then apply this label and customs documentation to the return package. The international FedEx Print Return Label also gives you flexibility — no charges are assessed until the label is used. A Return Material Authorization (RMA) reference field is optional and can be printed on the label and your invoice, to help you track the status of your return shipments. FedEx also gives you the option to link the outbound and return shipments by tracking numbers, so you have full visibility to the round-trip shipment for both cost and inventory control. |
|
Delivery Area |
Available for FedEx International First®, FedEx International Priority®, FedEx International Economy®, FedEx International Priority® Freight, FedEx International Economy® Freight, FedEx International Ground® and various intra-country services where available. |
|
Instructions |
Ship online using FedEx Ship Manager at fedex.com. For information on other FedEx Ship Manager solutions, contact your FedEx account executive. |
|
Exceptions |
FedEx® International Next Flight, FedEx® International DirectDistribution and FedEx International MailService® are not available. |
|
Special Fees |
A per-shipment service fee will apply after the label has been used (the service fee is per-package for FedEx International Ground shipments). See FedEx Print Return Label in Fees and Other Shipping Information for details. |
|
Additional Information |
|
Service Details: FedEx Express and FedEx Ground
The customer receives an email with a link and barcode they can use to access the label. They can either:
For your customer's convenience, the email also includes links for scheduling a pickup and finding drop-off locations in the area. The FedEx Email Return Label also gives you and your customer flexibility. You decide how much time your customer has to print the label, and no charges are assessed until the label is used. Your customer decides if they want to print it using the link provided or let FedEx print it for them by showing the mobile barcode. In addition, a Return Material Authorization (RMA) reference field, printed on the label and your invoice, is available to help you track your return shipments. FedEx SmartPost® Returns also offers an email return label solution. See service details in the separate section below this chart. |
|
Delivery Area |
Available for FedEx First Overnight®, FedEx Priority Overnight®, FedEx Standard Overnight®, FedEx 2Day® A.M., FedEx 2Day®, FedEx Ground®, FedEx Home Delivery®, FedEx 2Day® Freight and FedEx 3Day® Freight shipments throughout all 50 states. |
Instructions |
Ship online using FedEx Ship Manager® at fedex.com or FedEx Return Manager®. For information on other FedEx Ship Manager® solutions, contact your FedEx account executive. |
Exceptions |
|
Special Fees |
|
Additional Information |
|
Service Details: FedEx SmartPost®
Service Description |
FedEx SmartPost Returns is an ideal way for businesses to provide their customers with a convenient returns method. It is a cost-effective, reliable solution that utilizes the strength of the FedEx network and the nationwide access points of the United States Postal Service (USPS). The customer receives an email with a link and barcode they can use to access the label. They can either:
The FedEx SmartPost® Email Return Label also gives you and your customer flexibility. No charges are assessed until the label is used. Your customer decides if they want to print it using the link provided or let FedEx print it for them by showing the mobile barcode. In addition, you and your customer can track the status of the return shipment online. |
|
Delivery Area |
Available throughout all 50 states, Puerto Rico, Guam, U.S. Virgin Islands, all U.S. territories, and military APO, FPO and DPO destinations. |
|
Instructions |
Contract-only service. Contact your FedEx account executive for more information. |
|
Exceptions |
|
|
Special Fees |
No label fee. |
|
Additional Information |
|
Service Details: FedEx Express® and FedEx Ground® International Services
Service Description |
Use FedEx Ship Manager® at fedex.com or other FedEx Ship Manager® solutions to create an email return label and customs documentation. You can select to make the return label and customs documentation editable by the return shipper. The customer then receives an email with a link and barcode they can use to access the label and customs documentation. Once they receive the email, they can click the link to print the label and customs documentation and apply them to the package. If you selected to make the email return label editable, your customer can update the shipment information to ensure accurate information is captured on the label and customs documentation. For your customer’s convenience, the email also includes links for scheduling a pickup and finding drop-off locations in the area. The FedEx Email Return Label also gives you and your customer flexibility. You decide how much time your customer has to print the label, and no charges are assessed until the label is used. In addition, an optional Return Material Authorization (RMA) reference field, printed on the label and your invoice, is available to help you track your return shipments. |
|
Delivery Area |
Available for FedEx International First®, FedEx International Priority®, FedEx International Economy®, FedEx International Priority® Freight, FedEx International Economy® Freight, FedEx International Ground® and various intra-country services where available. |
|
Instructions |
Ship online using FedEx Ship Manager at fedex.com. For information on other FedEx Ship Manager solutions, contact your FedEx account executive. |
|
Exceptions |
FedEx® International Next Flight, FedEx® International DirectDistribution and FedEx International MailService® are not available. |
|
Special Fees |
A per-shipment service fee will apply after the label has been used (the service fee is per-package for FedEx International Ground shipments). See FedEx Print Return Label in Fees and Other Shipping Information for details. |
|
Additional Information |
|
Service Details
These preprinted labels are an easy way to manage your returns and other inbound FedEx Express® shipments. They're trackable, time- and cost-effective solutions that enable you to choose a FedEx® delivery service in advance. FedEx Express Billable Stamps take the place of airbills. No charges are assessed until the stamp is used. The recipient's information is preprinted on the stamp. |
||
Delivery Area |
Available for FedEx Priority Overnight®, FedEx Standard Overnight®, FedEx 2Day® A.M. and FedEx 2Day® delivery throughout the U.S. Saturday delivery is also available. |
|
Instructions |
|
|
Exceptions |
|
|
Special Fees |
A return pickup fee applies for on-call pickups. This fee is not assessed if:
See Return Pickup in Fees and Other Shipping Information for details. |
|
Additional Information |
Additional service options available include Hold at Location (available Monday–Friday only).
|


Service Details
FedEx Ground PRP simplifies returns from your customers in the U.S. and Canada. You provide a preprinted return label to your customer, who can apply it as needed. No pickup fee applies for FedEx Ground PRP pickups (residential or commercial). Contract-only service; contact your FedEx account executive for more information. |
|
Delivery Area |
Available for FedEx Ground® delivery throughout all 50 states, and to, from and within Canada (FedEx Ground PRP returns from Canada must include complete customs documentation). |
Instructions |
Contact your FedEx account executive to set up an account. |
Exceptions |
FedEx Ground PRP is not available through FedEx Ship Manager® at fedex.com or other FedEx Ship Manager® solutions. FedEx Ground PRP is not available for the return of fully regulated hazardous materials by residential customers. |
How to Use |
Your customers can return FedEx Ground PRP shipments in one of the following ways:
|


Service Details
We create and deliver a return shipping label to your customer and collect the item for return when we bring the label. Your customer simply needs to have the package ready for pickup when the FedEx Express courier arrives. You can schedule a FedEx ExpressTag pickup for the same day or the next business day, Monday through Friday. A shipping label and customer receipt will be printed on-site. We make one pickup attempt as part of this service. |
|
Delivery Area |
Available for FedEx Priority Overnight®, FedEx Standard Overnight®, FedEx 2Day® A.M. and FedEx 2Day® deliveries in the majority of cities throughout all 50 states. Coverage is limited in remote areas. We can pick up from both commercial and residential locations. |
Instructions |
Schedule a FedEx ExpressTag pickup online using FedEx Ship Manager® at fedex.com, or through FedEx Web Services, and FedEx Return Manager®. For information on other FedEx Ship Manager® solutions, contact your FedEx account executive. To schedule a FedEx ExpressTag pickup using FedEx Ship Manager at fedex.com, follow these steps:
|
Exceptions |
|
Special Fees |
A per-package service fee will apply. See FedEx ExpressTag in Fees and Other Shipping Information for details. |
Additional Information |
|
Service Details
Service Description |
We create and deliver a return shipping label to your customer, and collect the item for return. Your customer simply needs to have the package ready for pickup when the FedEx Ground driver arrives. You can schedule a pickup for the next business day and up to 10 business days in advance. Business days are Monday through Friday for commercial pickups; Monday through Saturday for residential pickups. We make three pickup attempts as part of the service. |
Delivery Area |
Available for FedEx Ground® deliveries throughout all 50 states and intra-Canada (no transborder service to or from Canada). |
Instructions |
Schedule a FedEx Ground Call Tag pickup online using FedEx Ship Manager® at fedex.com, FedEx Return Manager®, FedEx Web Services and FedEx Ship Manager® Software. Requests for call tags through FedEx Customer Service will be discontinued, effective Jan. 31, 2021. For information on other FedEx Ship Manager® solutions, contact your FedEx account executive. To schedule a FedEx Ground Call Tag pickup using FedEx Ship Manager at fedex.com, follow these steps:
|
Exceptions |
|
Special Fees |
A per-package fee will apply. The fee amount is based on the type of pickup and how you request it:
See FedEx Ground Call Tag in Fees and Other Shipping Information for details. |
Additional Information |
|
FedEx Returns Solutions
Returns might be a standard part of your business or a service you offer to accommodate your customers. Either way, we’ll help make the transaction go smoothly with convenient label options and returns solutions.
Learn moreFedEx Returns Manager
Provide great customer service while improving your return process. With FedEx Return Manager, it's all just a click away — and at no extra cost to you.
Log In