Service Guide

Service Description

Use FedEx Ship Manager^® to create and print a return label, then include it either in the original shipment to your customer or in a separate correspondence. Your customer can then apply this label to the package as needed and drop it off at the nearest FedEx drop-off location, schedule a pickup or include it with a regular scheduled pickup.

The FedEx Print Return Label also gives you flexibility — no charges are assessed until the label is used. In addition, a Return Material Authorization (RMA) reference field, printed on the label and your invoice, is available to help you track the status of your return shipments.

FedEx SmartPost^® Returns also offers a print return label solution. See service details in the separate section below this chart.

Service Description

FedEx SmartPost^® Returns is an ideal way for businesses to provide their customers with a convenient returns method. It is a cost-effective, reliable solution that utilizes the strength of the FedEx network and the nationwide access points of the United States Postal Service (USPS).

Create and print a return label, then include it in the original shipment to your customer. Your customer can then apply this prepaid label to the package as needed and return the package in one of the following convenient ways:

• Through a local U.S. Post Office™ location, blue collection boxes, mailboxes and mail carriers.
  
• To find the nearest USPS location go to the USPS website, usps.com, and click Find Locations or call 1.800.275.8777.
• Through a free package pickup. Return shippers can request a free pickup by the USPS from their home or business address by going to usps.com/pickup.
• Through the nearest staffed FedEx Office, FedEx Ship Center^® or FedEx Authorized ShipCenter^® location, or a participating FedEx ShipSite^® location. Find a location.

The FedEx SmartPost prepaid return label also gives you flexibility — no charges are assessed until the label is used. In addition, you and your customer can track the status of the return shipment online.

Service Description

Use FedEx Ship Manager^® at fedex.com or other FedEx Ship Manager^® solutions to create and print an international return label, plus customs documentation, then include them either in the original shipment to your customer or in a separate correspondence via a PDF attachment. Your customer can then apply this label and customs documentation to the return package.

The international FedEx Print Return Label also gives you flexibility — no charges are assessed until the label is used. A Return Material Authorization (RMA) reference field is optional and can be printed on the label and your invoice, to help you track the status of your return shipments. FedEx also gives you the option to link the outbound and return shipments by tracking numbers, so you have full visibility to the round-trip shipment for both cost and inventory control.

Delivery Area

Available for FedEx International First^®, FedEx International Priority^®, FedEx International Economy^®, FedEx International Priority^® Freight, FedEx International Economy^® Freight, FedEx International Ground^® and various intra-country services where available.

Instructions

Ship online using FedEx Ship Manager at fedex.com. For information on other FedEx Ship Manager solutions, contact your FedEx account executive.

Exceptions

FedEx^® International Next Flight, FedEx^® International DirectDistribution and FedEx International MailService^® are not available.

Special Fees

A per-shipment service fee will apply after the label has been used (the service fee is per-package for FedEx International Ground shipments). See FedEx Print Return Label in Fees and Other Shipping Information for details.

Additional Information

• Additional service options include Saturday pickup and delivery, dry-ice service and Hold at Location. The availability of additional service options vary depending on destination country and the delivery service you select.
• The FedEx Print Return Label is available through the following shipping tools: FedEx Ship Manager at fedex.com (including for Shipping Administration users), FedEx Ship Manager^®Software, FedEx Web Services and FedEx Ship Manager^® Server.
• The maximum declared value varies by service. See the Declared Value and Limits of Liability section in the applicable FedEx Express Terms and Conditions or the applicable FedEx Ground Tariff.
• Go to fedex.com/us/global-returns to learn more about FedEx^® Global Returns.

Service Description

The customer receives an email with a link and barcode they can use to access the label. They can either:

• Click the link to print the label and apply it to the package, then request a pickup or drop the package off at the nearest FedEx drop-off location.
• Or, show the barcode on their mobile device at a FedEx Office or FedEx Ship Center^® counter, where a FedEx team member will scan and print the label for them.

For your customer's convenience, the email also includes links for scheduling a pickup and finding drop-off locations in the area.

The FedEx Email Return Label also gives you and your customer flexibility. You decide how much time your customer has to print the label, and no charges are assessed until the label is used. Your customer decides if they want to print it using the link provided or let FedEx print it for them by showing the mobile barcode. In addition, a Return Material Authorization (RMA) reference field, printed on the label and your invoice, is available to help you track your return shipments.

FedEx SmartPost^® Returns also offers an email return label solution. See service details in the separate section below this chart.

Delivery Area

Available for FedEx First Overnight^®, FedEx Priority Overnight^®, FedEx Standard Overnight^®, FedEx 2Day^® A.M., FedEx 2Day^®, FedEx Ground^®, FedEx Home Delivery^®, FedEx 2Day^® Freight and FedEx 3Day^® Freight shipments throughout all 50 states.

Instructions

Ship online using FedEx Ship Manager^® at fedex.com or FedEx Return Manager^®. For information on other FedEx Ship Manager^® solutions, contact your FedEx account executive.

Exceptions

• FedEx SameDay^®, FedEx Express Saver^®, FedEx First Overnight^® Freight and FedEx 1Day^®Freight services are not available.
• Not available for shipments rated with FedEx One Rate^® pricing.
• FedEx Express^® Freight services are not available through FedEx Ship Manager at fedex.com.
• Dangerous goods (except dry ice) and hazardous materials cannot be shipped.

Special Fees

• A per-package service fee will apply after the label has been used.
• A return pickup fee applies for on-call pickups. This fee is not assessed if:
  • The return package is included in the return shipper’s regular scheduled pickup (residential or commercial).
  • The return package is dropped off at a FedEx shipping location.
• See FedEx Email Return Label and Return Pickup in Fees and Other Shipping Information for details.

Additional Information

• Additional service options available include Saturday pickup and delivery, dry-ice service, and Hold at Location.
• The FedEx Email Return Label is available through the following electronic shipping tools: FedEx Ship Manager^® at fedex.com (including for Shipping Administration users), FedEx Ship Manager^® Software, FedEx Web Services, FedEx Ship Manager^® Server and FedEx Return Manager.
• The maximum declared value is $1,000 for FedEx First Overnight, FedEx Priority Overnight, FedEx Standard Overnight and FedEx 2Day; $50,000 for FedEx 2Day Freight and FedEx 3Day Freight; and $1,000 for FedEx Ground and FedEx Home Delivery, payable upon loss or visible damage noted at time of delivery. Concealed damage is not covered.

Service Description

FedEx SmartPost Returns is an ideal way for businesses to provide their customers with a convenient returns method. It is a cost-effective, reliable solution that utilizes the strength of the FedEx network and the nationwide access points of the United States Postal Service (USPS).

The customer receives an email with a link and barcode they can use to access the label. They can either:

• Click the link to print the label and apply it to the package, then return the package in one of the following convenient ways:
  • Through a local U.S. Post Office™ location, blue collection boxes, mailboxes and mail carriers. To find the nearest USPS location go to the USPS website, usps.com, and click Find Locations or call 1.800.275.8777.
  • Through a free package pickup. Return shippers can request a free pickup by the USPS from their home or business address by going to usps.com/pickup.
  • Through the nearest staffed FedEx Office, FedEx Ship Center^® or FedEx Authorized ShipCenter^® location, or a participating FedEx ShipSite^® location. Find a location.
• Or, show the barcode on their mobile device at a FedEx Office or FedEx Ship Center counter, where a FedEx team member will scan and print the label for them.

The FedEx SmartPost^® Email Return Label also gives you and your customer flexibility. No charges are assessed until the label is used. Your customer decides if they want to print it using the link provided or let FedEx print it for them by showing the mobile barcode. In addition, you and your customer can track the status of the return shipment online.

Service Description

Use FedEx Ship Manager^® at fedex.com or other FedEx Ship Manager^® solutions to create an email return label and customs documentation. You can select to make the return label and customs documentation editable by the return shipper. The customer then receives an email with a link and barcode they can use to access the label and customs documentation. Once they receive the email, they can click the link to print the label and customs documentation and apply them to the package. If you selected to make the email return label editable, your customer can update the shipment information to ensure accurate information is captured on the label and customs documentation. For your customer’s convenience, the email also includes links for scheduling a pickup and finding drop-off locations in the area.

The FedEx Email Return Label also gives you and your customer flexibility. You decide how much time your customer has to print the label, and no charges are assessed until the label is used. In addition, an optional Return Material Authorization (RMA) reference field, printed on the label and your invoice, is available to help you track your return shipments.

Delivery Area

Available for FedEx International First^®, FedEx International Priority^®, FedEx International Economy^®, FedEx International Priority^® Freight, FedEx International Economy^® Freight, FedEx International Ground^® and various intra-country services where available.

Instructions

Ship online using FedEx Ship Manager at fedex.com. For information on other FedEx Ship Manager solutions, contact your FedEx account executive.

Exceptions

FedEx^® International Next Flight, FedEx^® International DirectDistribution and FedEx International MailService^® are not available.

Special Fees

A per-shipment service fee will apply after the label has been used (the service fee is per-package for FedEx International Ground shipments). See FedEx Print Return Label in Fees and Other Shipping Information for details.

Additional Information

• Additional service options include Saturday pickup and delivery, dry-ice service and Hold at Location. The availability of additional service options vary depending on destination country and the delivery service you select.
• The FedEx Print Return Label is available through the following shipping tools: FedEx Ship Manager at fedex.com (including for Shipping Administration users), FedEx Ship Manager^® Software, FedEx Web Services and FedEx Ship Manager^® Server.
• The maximum declared value varies by service. See the Declared Value and Limits of Liability section in the applicable FedEx Express Terms and Conditions or the applicable FedEx Ground Tariff.
• Go to fedex.com/us/global-returns to learn more about FedEx^® Global Returns.

Service Description

These preprinted labels are an easy way to manage your returns and other inbound FedEx Express^® shipments. They're trackable, time- and cost-effective solutions that enable you to choose a FedEx^® delivery service in advance.

FedEx Express Billable Stamps take the place of airbills. No charges are assessed until the stamp is used. The recipient's information is preprinted on the stamp.

Delivery Area

Available for FedEx Priority Overnight^®, FedEx Standard Overnight^®, FedEx 2Day^® A.M. and FedEx 2Day^® delivery throughout the U.S. Saturday delivery is also available.

Instructions

• To order, download our order form.
• If you have any questions, please download FedEx Express Billable Stamps FAQs.
• Minimum order is 50 billable stamps.
• You must specify a FedEx Express delivery service to be printed on the stamp.
• You must have a valid FedEx account number to order billable stamps.

Exceptions

• FedEx SameDay^®, FedEx First Overnight^®, FedEx Express Saver^® and FedEx Express^® Freight services are not available.
• Dangerous goods and hazardous materials cannot be shipped.

Special Fees

A return pickup fee applies for on-call pickups. This fee is not assessed if:

• The return package is included in the return shipper’s regular scheduled pickup (residential or commercial).
• The return package is dropped off at a FedEx shipping location.

See Return Pickup in Fees and Other Shipping Information for details.

Additional Information

Additional service options available include Hold at Location (available Monday–Friday only).

Service Description

FedEx Ground PRP simplifies returns from your customers in the U.S. and Canada. You provide a preprinted return label to your customer, who can apply it as needed. No pickup fee applies for FedEx Ground PRP pickups (residential or commercial). Contract-only service; contact your FedEx account executive for more information.

Delivery Area

Available for FedEx Ground^® delivery throughout all 50 states, and to, from and within Canada (FedEx Ground PRP returns from Canada must include complete customs documentation).

Instructions

Contact your FedEx account executive to set up an account.
Next-business-day pickups can be scheduled up to 11 p.m. EST.

Exceptions

FedEx Ground PRP is not available through FedEx Ship Manager^® at fedex.com or other FedEx Ship Manager^® solutions. FedEx Ground PRP is not available for the return of fully regulated hazardous materials by residential customers.

How to Use

Your customers can return FedEx Ground PRP shipments in one of the following ways:

• Go online to FedEx Ground Return Package Pickup to schedule a pickup.
• Call FedEx Customer Service at 1.800.463.3339 and say "Ground Return Pickup" to schedule a pickup.
• Include them in a regular scheduled pickup.
• Drop them off at a staffed FedEx drop-off location.

Service Description

You arrange for us to create and deliver return shipping labels to your customer and collect the item for return. You schedule the pickup: the same day or the next business day, Monday through Friday. Your customer simply needs to have the package ready for pickup when the FedEx Express courier arrives. A shipping label and customer receipt will be printed on-site. We make one pickup attempt as part of this service.

Delivery Area

Available for FedEx Priority Overnight^®, FedEx Standard Overnight^®, FedEx 2Day^® A.M. and FedEx 2Day^® deliveries in the majority of cities throughout all 50 states. Coverage is limited in remote areas. We can pick up from both commercial and residential locations.

Instructions

Schedule a FedEx ExpressTag online using FedEx Ship Manager^® at fedex.com or FedEx Return Manager^®. For information on other FedEx Ship Manager^® solutions, contact your FedEx account executive.

Exceptions

• FedEx SameDay^®, FedEx First Overnight^®, FedEx Express Saver^® and FedEx Express^® Freight services are not available.
• FedEx ExpressTag labels are not available through FedEx Ship Manager^® Software and FedEx Ship Manager^® Server.
• Dangerous goods, hazdardous materials and dry ice cannot be shipped.

Special Fees

A per-package service fee will apply. See FedEx ExpressTag in Fees and Other Shipping Information for details.

Additional Information

• Additional service options available include Saturday delivery and Hold at Location.
• FedEx ExpressTag labels are available through the following electronic shipping tools: FedEx Ship Manager at fedex.com (including for Shipping Administration users), FedEx Web Services and FedEx Return Manager.
• The maximum declared value is $50,000, payable upon loss or visible damage noted at time of delivery. Concealed damage is not covered.

Service Description

We create and deliver a return shipping label to your customer, and collect the item for return. Your customer simply needs to have the package ready for pickup when the FedEx Ground driver arrives. You can schedule a pickup for the next business day and up to 10 business days in advance. Business days are Monday through Friday for commercial pickups; Tuesday through Saturday for residential pickups. We make three pickup attempts as part of the service.

Delivery Area

Available for FedEx Ground^® deliveries throughout all 50 states and intra-Canada (no transborder service to or from Canada).

Instructions

Schedule a FedEx Ground Call Tag online using FedEx Ship Manager^® at fedex.com or FedEx Return Manager^®. For information on other FedEx Ship Manager^® solutions, contact your FedEx account executive.

You can also schedule a FedEx Ground Call Tag by selecting Schedule and Manage Pickups from the Shipping tab, then selecting "FedEx Ground Call Tag" from the Schedule a Package Pickup drop-down menu. Or call 1.800.463.3339 and say "schedule a pickup."

Exceptions

• Dangerous goods, hazardous materials and dry ice cannot be shipped.
• The FedEx Ground Call Tag is not available through FedEx Ship Manager^® Server.

Special Fees

A per-package fee will apply. The fee amount is based on the type of pickup and how you request it:

• Commercial pickup requested via electronic shipping solutions or by selecting Schedule and Manage Pickups from the Ship tab.
• Commercial pickup requested via FedEx Customer Service.
• Residential pickup.

See FedEx Ground Call Tag in Fees and Other Shipping Information for details.

Additional Information

• Additional service options available include residential pickup.
• The FedEx Ground Call Tag is available through FedEx Ship Manager at fedex.com (including for Shipping Administration users), FedEx Web Services, FedEx Ship Manager^® Software, FedEx Return Manager and FedEx Customer Service (call 1.800.463.3339 and say "schedule a pickup") or by selecting Schedule and Manage Pickups from the Shipping tab, then selecting FedEx Ground Call Tag.
• The maximum declared value is $50,000.