International Shipping Guide

International Shipping Guide

FedEx® Delivery Signature Options

FedEx® Delivery Signature Options

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Add a Signature. Build Confidence. Ensure Satisfaction.

Deliver a positive customer experience with every international shipment. FedEx Delivery Signature Options give you the flexibility and control to cater to each customer’s delivery needs.

A FedEx courier makes a delivery to a happy customer

See What a Simple Signature Can Do

For shipments that require a direct signature upon delivery or for customers who prefer their neighbor to sign for a delivered package, offer FedEx Delivery Signature Options. You and your customers will enjoy the flexibility, control and confidence you get with every package delivered.

Frequently Asked Questions

FedEx Delivery Signature Options are specific signature options you can designate for domestic or international shipments to give your customers extra peace of mind.

You can choose from four signature options:

  • Adult Signature Required
    FedEx obtains a signature from someone at the delivery address who is at least the age of majority (no longer a minor) in the destination country. Government-issued photo identification or other identification customarily accepted by local authorities is required. If there is no eligible recipient at the address, FedEx will reattempt the delivery. For U.S. deliveries, the recipient must be 21 years of age and present government-issued photo identification.
  • Direct Signature Required
    Someone at the recipient’s address may sign for the delivery. It is not necessary that the person signing for the shipment is an adult. If no one is at the address, FedEx will reattempt the delivery.
  • Indirect Signature Required
    FedEx may release the package in one of three ways:
    • Obtaining a signature from someone at the delivery address.
    • Acquiring a signature from a neighbor, building manager or other person at a neighboring address.
    • Gaining authorization from the recipient to release the package without anyone present.
  • No Signature Required
    FedEx may release the package without anyone present. This option may not be available for all shipments or to all destinations. See the FedEx Service Guide for more details.

Signature options are currently available for 60-plus destination countries. Available countries and options may change over time; however, your automation solutions are automatically updated and only offer the FedEx Delivery Signature Options currently available in each destination country.

Signature options can be selected under “Special Services.” Please note these will only appear with a destination that is enabled for those services.

Under "Special Services," you can select "Direct Signature Required" or "Indirect Signature Required." Please note that "Adult Signature Required" and "No Signature Required" are not available on manual air waybills.

FedEx standard operating procedures will apply and you will not be charged for the signature option.

Standard operating procedures for destination country will apply and a signature may or may not be obtained. You will not be charged for a signature service.

Fees vary by signature types and destinations. Please consult your FedEx Service Guide