Simplify returns
for your customers
Increase customer loyalty with FedEx returns.
Increase customer loyalty with FedEx returns.
Hassle-free returns for your customers
Provide a return label
You provide a preprinted return label in the original package for your customers to use if needed. Or you can send a return label via email for your customers to print and place on their package. They bring it to one of our 50,000+ convenient drop off locations.
Provide a QR code for a no-label return
Provide your customers a QR code. They bring it to one of our approximately 10,000 participating locations, including FedEx Office, FedEx Ship Center®, and Walgreens. A team member scans the QR code, prints the label, and sends the return.
Offer a no-label, no-box return
Your customers can take their QR code to a FedEx Office, FedEx Ship Center, or participating Walgreens location. A team member will scan the QR code, print the label, offer your customers packaging options, and ship the return for them.
Let’s discuss your returns process
Let’s discuss your returns process
To learn how you can start offering these FedEx returns solutions, contact your FedEx account representative today. If you don’t have a FedEx account representative, schedule a call with one of our FedEx returns experts.
To learn how you can start offering these FedEx returns solutions, contact your FedEx account representative today. If you don’t have a FedEx account representative, schedule a call with one of our FedEx returns experts.
FedEx® Easy Returns for convenience and efficiency
FedEx Easy Returns is a great return option that provides:
- A no-box, no-label returns experience for your customers.
- A low-priced solution by consolidating customer returns and reducing packaging expenses.
- An option that could help reduce waste by consolidating returns into one box which could eliminate the need for extra packaging.
- Approximately 3,000 FedEx Office and Kohl's locations to accept your QR code return.
Simplified pricing options
Control your costs and simplify your returns. FedEx offers you
special pricing programs for shipping and returns. Contact your
FedEx account representative to learn more about this program.
Control your costs and simplify your returns. FedEx offers you special pricing programs for shipping and returns. Contact your FedEx account representative to learn more about this program.
Our returns solutions. Their platforms.
Companies such as Aftership, Loop, Microsoft, EasyPost, Narvar, and Easyship offer no-label, no-box FedEx returns solutions for businesses. Check with your current provider to see if they offer these solutions for your business.
More returns options for your business
Streamline international returns
Crossing borders can be complex, but don’t worry. Check out our tools to capitalize on returns, even when they’re outside the U.S. Find export declaration forms, customs clearance info, and more.
Ready to create a return shipping label for your customer?
Get started by logging in to your account. Print a label to include in the original shipment or email one to your customer.
Return big and bulky products with ease
Does your customer have a return that’s over 150 lbs.? FedEx Freight Direct Returns offers pickup directly from your customer's location.
Make returns more sustainable
Today’s customers care about the planet. Use our reusable packages and envelopes to send them your product. Then, they can reuse the same packaging to ship a return to you.
Bulk label solutions for large volume return needs
Save time on high-volume returns needs with bulk label processing, printing, and delivery. The printing is free. Only pay for shipping, plus any applicable surcharges.
See what FedEx could do for your business
An unlikely ring bearer
FedEx courier Joe Engel said “I do” to an urgent delivery need. Watch how he saved the day in this tall tale of a true delivery.
An unlikely ring bearer
FedEx courier Joe Engel said “I do” to an urgent delivery need. Watch how he saved the day in this tall tale of a true delivery.
Get tips to keep customers coming back
How to use returns to boost online sales
Is it important to offer free shipping? How should you communicate your requirements for returns? Get answers to your questions so you can make your returns policy as customer-friendly as possible.
Get returns insights from other retailers
Read the top takeaways from our Finding the ROI in online returns report. Gain new perspectives on why shoppers make returns. And get tips on making returns easier for your business and your customers.
Grow your business and customer loyalty
Today’s ecommerce market is more competitive than ever, and shoppers have high expectations. Learn how a shopper-friendly returns program helps you increase retention and stay ahead of competitors.
Establish an international returns policy
Get essential info on how to handle duties and taxes when you’re shipping to a different country. We also share tips on how to reduce international returns by taking proactive, preventive steps.
Make positive returns
experiences possible
Make positive returns experiences possible
The way you handle returns can make or break
relationships with your customers. Watch the
video to see some interesting stats on returns.
Quickly compare returns solutions to help drive
your decision.
The way you handle returns can make or break relationships with your customers. Watch the video to see some interesting stats on returns. Quickly compare returns solutions to help drive your decision.
Tools and resources to help your business succeed
Start saving on shipping today
Make the most of your business shipping budget. Open a free account to save up to 40% on select shipping services. Create shipments, schedule pickups, and pay invoices faster.
Turn shipping into shopping
Sign up for FedEx Rewards to earn gift cards just by shipping and printing. It's free, and you'll get a new member welcome offer and great monthly bonus offers.
See your packages in one place
Use your advanced tracking dashboard to manage up to 20,000 shipments and run reports. View estimated delivery windows to keep your customers informed. It’s free and intuitive to use.
Strategize for ecommerce success
Give your online business a boost, whether you’re just getting started or looking to grow. Find
trends, reports, and customer insights to inform your strategy. And access tools to help you
work more efficiently.
Give your online business a boost, whether you’re just getting started or looking to grow. Find trends, reports, and customer insights to inform your strategy. And access tools to help you work more efficiently.
Develop your shipping strategy
Easily balance speed and cost with our business shipping guide. Find resources on shipping services, packing your products, and drop off and pickup options. Learn how to support customers with returns.
If you need more inspiration, check out our Small Business Center. Grow your business with monthly articles and tips from experts and peers.