Improve your returns process with
FedEx® Returns Technology

Whether you're a small business just establishing your returns process or you're looking for more integrated solutions, you'll find the right returns fit with FedEx Returns Technology. These solutions let you amp up visibility and increase control. Plus, you'll improve convenience for your company and your customers. All for no additional fee. 


With FedEx Returns Technology,

you can:


With FedEx Returns Technology, you can:

Retail services icon
Retail services icon

Offer QR codes for no-label returns. Customers can get labels printed in store.*

Returns icon
Returns icon

Enable no-box returns so your customers don't have to worry about a return label or packaging. 

Track print icon
Track print icon

See when your customers drop off their returns. This allows you to issue credits sooner. 

Freight pallet icon
Freight pallet icon

Make informed inventory and staffing decisions with increased returns visibility. 

USD icon
USD icon

Save on return costs by choosing the ideal shipping service and return destination.

Woman dropping off package in drop box

*QR code labels can be printed at more than 10,000 participating FedEx Office®, FedEx Ship Center® and Walgreens locations. You and your customers can find participating locations for QR code label printing at fedex.com/easyreturns. Your customers can also print their labels at home and drop off packages at 60,000+ retail and contactless FedEx® Drop Box locations. If you don't have brick-and-mortar stores, we can be your storefront, so you can offer more convenient returns for your buyers. 

Returns Technology options for your business:

Non-integrated options

These solutions are ideal if you're a small or medium business or want the most straightforward solution. Your assigned FedEx account executive can help you choose between our two label creation options.

Customer service icon
Customer service icon

Merchant self-serve 

With this option, you or your customer service team can create labels in the dashboard while on the phone with customers. 

profile icon
profile icon

Shopper self-serve 

When you choose this solution, your customer can create their own return label without having to speak with a customer service representative. They can simply click a link that you provide on your website or in their order email. 

Integrated options

If you're processing a lot of returns, one of these integration solutions might be right for you. We can help you decide which of these options would work best.

Desktop icon
Desktop icon

Webpage window 

Customers can access labels using a prebuilt application on your website, so you don't have to build a returns flow yourself. This only requires a moderate level of integration via a payload, compared to API integration. 

Print icon
Print icon

Simple label 

Merchants already using FedEx web services to create labels can now offer their customers the convenience of no-label QR code returns. A simple API pass and a FedEx Returns Technology profile setup are the only requirements.

Retail services icon
Retail services icon

Real-time at retail 

Customers get labels on the spot at the FedEx Office retail counter. A live web service call from FedEx Office initiates the return label.

Preference settings icon
Preference settings icon

API integration 

Customers access labels on your website using your existing returns workflow. This, our most robust solution, uses FedEx Returns Technology APls and is totally customizable. 

With these Return Technology options, you can also give your customers the ease of in-store returns with our no-box and no-label returns:

It's as easy as these two steps:

1. Your customer can go to a FedEx Office location with their return item and QR code label (no packaging needed)

2. FedEx Office will pull the return details, pack their item, print the shipping label and ship it out

 

We provide a variety of Returns Technology packaging solutions at FedEx Office: laptop boxes, custom boxes, polymailer bag and more. To put any of these FedEx Returns Technology solutions to work for you, contact your FedEx account executive. There is no cost to use FedEx Returns Technology.


More returns resources 

Read more about creating an optimal returns strategy, from crafting the right policy and processes to creating labels on fedex.com. 

Man online shopping for coat on laptop

Create a returns experience that boosts your business 

Is it important to offer free shipping? How should you communicate your requirements for returns? What's the best place to tell customers how to return a package to your online store? Find out what you need to know to make your return policy simple to understand and easy to follow.

Return insights screen

Use these insights to reduce returns

Learn returns strategies from other retailers and get new perspectives on why shoppers make returns. See tips for making returns easier on your business—and your customers. Read the top takeaways from Finding the ROI in online returns, a special report by Digital Commerce 360, commissioned by FedEx. 

Smiling man on laptop

Print or email return labels from fedex.com

Create return labels on the spot and print or email them to customers. It's fast and simple with no setup or wait time.