Product

FedEx® Returns Technology

FedEx® Returns Technology

Scalable solutions for easy return tracking

Scalable solutions for easy return tracking

Just need to print or email a return label?

Learn how to create returns labels online.

Easy solutions to help you manage your returns.

FedEx offers a collection of tools that can help you make returns easier for your customers and integrate with your systems and processes. With our returns technology, you can:
  • Give your customers faster credit for returns and provide seamless self-service options. 
  • Generate Return Merchandise Authorization (RMA) and track returns. 
  • Schedule your employees workday around return deliveries more accurately.
  • Vastly reduce your “Where’s my return credit?” customer service calls.

FedEx Returns Technology Lite Web Link 

Give your customers a self-service tool for generating labels. 

Email a link to customers or provide a link on your website to a FedEx web page for your customer to create return labels. Plus, you can easily set up this solution in as little as a week. 

Who it's for: 
Merchants of any size, selling through their own independent websites.1

FedEx Returns Technology Web Integration 

Integrate powerful FedEx Returns Technology capabilities directly into your website using our API. 

Create a seamless customer experience with everything from business rules to dynamic routing. This robust solution offers SKU-level product visibility, more powerful reporting, and multiple options for your IT team to customize, based on your needs. 

Who it's for:
Merchants with a high volume of returns.1

Compare returns technology solutions.

Capability 

FedEx Returns Technology 
Lite Web Link 

FedEx Returns Technology
Web Integration

Create customer service portal √ 
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Manage business rules engine for return eligibility, disposition, and final-destination steering by product and reason code
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Get RMA flexibility, visibility, and reporting 
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Get access to fast and easy credit enablement and packaging options at FedEx Office to enhance customer experience 
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Get SKU-level visibility of returns in network; allows merchants to maximize recoveries on returns    √ 
Get access to FedEx locations; provides physical presence for online retailers  √ 
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Schedule pickups 
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Handle multiple account numbers   √  √ 
Ship with FedEx Express, FedEx Ground, FedEx SmartPost® (domestic)    √ 
Create profile settings for shipments (label profiles, admin profiles)  √  √ 
Manage your return policy (limit the number of days for online labels) 
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Route returns to other locations including vendors, reducing redundant processing and shipping   √ 
Capture the reason for a return, allowing you to audit your products and correct production, packaging, and marketing errors 

 

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1If you’re selling through an e-commerce platform or marketplace like Shopify or Amazon, you’ll need to use a third-party plug-in to be compatible with FedEx Returns Technology.