FedEx® Returns Technology
Scalable solutions for easy return tracking
Scalable solutions for easy return tracking
Easy solutions to help you manage your returns.
- Give your customers faster credit for returns and provide seamless self-service options.
- Generate Return Merchandise Authorization (RMA) and track returns.
- Schedule your employees workday around return deliveries more accurately.
- Vastly reduce your “Where’s my return credit?” customer service calls.
FedEx Returns Technology Lite Web Link
Give your customers a self-service tool for generating labels.
Email a link to customers or provide a link on your website to a FedEx web page for your customer to create return labels. Plus, you can easily set up this solution in as little as a week.
Who it's for:
Merchants of any size, selling through their own independent websites.1
FedEx Returns Technology Web Integration
Integrate powerful FedEx Returns Technology capabilities directly into your website using our API.
Create a seamless customer experience with everything from business rules to dynamic routing. This robust solution offers SKU-level product visibility, more powerful reporting, and multiple options for your IT team to customize, based on your needs.
Who it's for:
Merchants with a high volume of returns.1
Compare returns technology solutions.
| Capability | FedEx Returns Technology |
FedEx Returns Technology |
| Create customer service portal | √ |
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| Manage business rules engine for return eligibility, disposition, and final-destination steering by product and reason code |
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| Get RMA flexibility, visibility, and reporting |
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| Get access to fast and easy credit enablement and packaging options at FedEx Office to enhance customer experience |
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| Get SKU-level visibility of returns in network; allows merchants to maximize recoveries on returns | √ |
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| Get access to FedEx locations; provides physical presence for online retailers | √ |
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| Schedule pickups |
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| Handle multiple account numbers | √ | √ |
| Ship with FedEx Express, FedEx Ground, FedEx SmartPost® (domestic) | √ |
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| Create profile settings for shipments (label profiles, admin profiles) | √ | √ |
| Manage your return policy (limit the number of days for online labels) |
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| Route returns to other locations including vendors, reducing redundant processing and shipping | √ |
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| Capture the reason for a return, allowing you to audit your products and correct production, packaging, and marketing errors |
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Reverse logistics plan
When you outsource your fulfillment, you can focus on your business. FedEx Supply Chain can build a full reverse logistics plan to help eliminate waste streams and route returned products to the right places.
1If you’re selling through an e-commerce platform or marketplace like Shopify or Amazon, you’ll need to use a third-party plug-in to be compatible with FedEx Returns Technology.