Customer Support Center

FedEx Freight — Claims Resolution Support

View our Frequently Asked Questions below to find more information on filing a claim with FedEx Freight.

  • FedEx Freight claims resolution support

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Frequently Asked Questions

How do I file a claim for a FedEx Freight® shipment?

You can file a claim for a FedEx Freight shipment online. Click here.

Who should file a claim?

The claim should be filed by the owner or party in interest of the goods in transit at the time the loss or damage occurred. If the shipment moved at a released rate, the shipper should be contacted before a claim is filed.

What documentation is needed to file a claim?

A claim must be presented with a statement describing the goods lost or damaged, and how the amount of the claim was determined. This statement should be supported with a copy of the Bill of Lading or a freight bill, a copy of an inspection report, if one was performed, and a copy of the vendor's original invoice or other document to establish the value of the goods.

For additional claims information, contact customer service at 1.866.393.4585.