Frequently Asked Questions
How do I file a claim for a FedEx Freight® shipment?
You can file a claim for a FedEx Freight shipment online. Click here.
Who should file a claim?
The claim should be filed by the owner or party in interest of the goods in transit at the time the loss or damage occurred. If the shipment moved at a released rate, the shipper should be contacted before a claim is filed.
What documentation is needed to file a claim?
A claim must be presented with a statement describing the goods lost or damaged, and how the amount of the claim was determined. This statement should be supported with a copy of the Bill of Lading or a freight bill, a copy of an inspection report, if one was performed, and a copy of the vendor's original invoice or other document to establish the value of the goods.
For additional claims information, contact customer service at 1.866.393.4585.