Save time. Prevent errors. Move toward resolution faster.

Use FedEx® Claims Online instead of submitting FedEx claims forms by phone, fax or mail. It’s fast and easy, and you can even attach supporting documents. You’ll prevent errors from misinterpreted handwriting. You’ll get a reference number for proof of submission. And you can receive e-mail notifications of your FedEx claim status. Best of all, it’s free.

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Reclaim some time

Four simple steps 
Submit a claim online, quickly and easily.

Attach supporting documents
Upload additional documentation as needed.

Status summary 
View current status, see details, search, filter, sort and control display.

Reports
Printer-friendly or downloadable CSV or Microsoft Excel® spreadsheet format.

Manage additional users 
Authorize others to submit claims and view claim info.

Preferences
E-mail addresses for notifications, payment type, users and administrator.

Top tips for FedEx® Claims Online

Be prepared.
To submit a claim online, you must enter your tracking number and ship date. Remember to have these on hand when you’re ready to file a claim.
  Upgrade for advanced options. 
If you haven’t already, you can upgrade to the advanced version of FedEx® Claims Online. It lets you view claim status and reports, as well as receive claim payments by electronic funds transfer. Best of all, it’s free. Just click the banner you see on the left-hand side once you log in.
Attach supporting documents.
If you want to submit documentation to support your claim (such as proof of value), just click Attach Additional Supporting Documents in the left-hand navigation. Please note you must submit the claim first, then attach the documents as a second step. (You’ll also need your tracking number and ship date to attach documents.)
  File within 60 days. 
Remember, you must submit a damage claim within 60 days of the shipping date (21 days for international packages). If there’s a problem, it’s best to address it immediately.

Prevent claims before they happen. 
Help your packages arrive on time and in good condition with proper packaging, taping and labeling. When you’re logged in, go to the Information Resources page and click Proper Packaging Guidelines. Or, take your shipment to FedEx Office and let our experts do the packing for you (learn more).

   

Recommended resources and companion tools

Demo 
See FedEx Claims Online in action.
  Proper packaging guidelines 
Follow these steps and you could reduce claims altogether.
Claims instructions
Get the step-by-step for both FedEx Express® and FedEx Ground® claims. Login required.
  FAQs 
Get answers about system requirements and more.
Claims process overview
See how the process works from beginning to end. Login required.
  FedEx® Reporting Online 
Learn how to access reports on all your FedEx business activity.

Free advanced version offers more options

All users with account numbers should consider upgrading to the latest version of FedEx® Claims Online — simply by clicking the banner on the left-hand side of the Submit A Claim page. This advanced version allows you to:

  • View claim status
  • View claim reports
  • Make claim payments by electronic funds transfer

More shipments eligible for online claims

You can now file online claims for the following types of FedEx Express® and FedEx Ground® shipments: U.S. domestic, U.S. to other countries, and Canada to U.S.

Learn more

FedEx Delivery Manager