Fraudulent Email Alert

We have received reports of fraudulent emails with the subject lines “Shipping Conformation,” “Verify Info,” “Some important information is missing” and “Please fulfill the documents attached to verify your identity.” The fraudulent email may have an attached file that may contain a virus or other malware.

If you receive a message matching this description below, do not open the email or click on the attachment. Delete the email immediately or forward it to

FedEx does not send unsolicited emails to customers requesting information regarding packages, invoices, account numbers, passwords or personal information.


Protecting Yourself

We invite you to go to our FedEx Customer Protection Center to learn more about protecting yourself online. By following a few simple tips, you can make your online experience safer and more secure.

Video Resources


Sample Fraudulent Email With Attachment

Examples of these emails have originated from several senders, including the following:

  • Information FeDex
  • Agent-FeDex
  • FeDex-secure
  • Customer-FeDex
  • Support FeDex
  • Secure-FeDex