Support Your Customers
Keep your customers connected with FedEx® Delivery Manager
Give your customers more visibility and control by offering timely delivery options and notifications.
Provide multiple delivery options per shipment
Offer convenient delivery dates and pickup locations
Trigger timely email notifications and updates
Give peace of mind at no extra cost
FedEx® Advanced Tracking
You can keep tabs on your packages while they’re in transit and provide your customers with proactive shipment status updates by using FedEx Advanced Tracking to:
View detailed information on the status of all your packages in one convenient place with a customized tracking dashboard
Receive email notifications based on the status type for every package — including delivery exception notifications related to weather and other factors
Get visibility into when your customers make delivery changes to their orders, including redirecting to a FedEx retail location
The best part of the package journey for your customers is seeing it arrive. To help you inspire customer confidence for packages with the status “delivered,” we now offer picture proof of delivery. It’s available for FedEx Express and FedEx Ground residential deliveries, that don’t require a signature, in Canada and the U.S. You and your customers can see a photo of the delivery when it’s left at the door – just track the package!
Returns Considerations
A seamless returns experience can boost customer loyalty, save time and build trust.
Accessible return policy
Build trust with your customers and avoid any unnecessary friction with a transparent and easy-to-find return policy.
Include clear timelines
Give your customers the opportunity to plan ahead by clearly outlining the timeframe for returns.
Convenient return options
Offer your customers the flexibility to choose between in-store or online returns.
Provide return labels
Make returns easy by providing print or email labels with the original delivery. See how with FedEx® Return Solutions.
Outline the return process
Educate your customers on the return process with graphic aids or step-by-step instructions.
Provide ongoing communications
Keep your customers up-to-date on the status of their returns and reduce traffic through customer support channels. Learn how with FedEx Advanced Tracking.
Follow-up post return
Enhance the return experience by re-engaging with your customers via email.