FedEx plane in the sky

We are delivering

We are delivering

COVID-19 has changed the world and our way of life overnight. But rest assured that we're still here, open and ready to deliver for you.

COVID-19 has changed the world and our way of life overnight. But rest assured that we're still here, open and ready to deliver for you.

We recognize the trust you place in us when we deliver to your doorstep, shipping dock or place of business. That’s why we want to share an update on the actions we are taking to keep you – and our team members – safe amidst the COVID-19 outbreak.

“Safety Above All” is something we take incredibly seriously at FedEx. We are listening to recommendations from the U.S. Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO) as we strive to help protect our customers and our team members.

Raj Submaranium
Raj Submaranium
raj subramaniam signature

Raj Subramaniam
President and COO
FedEx Corporation

Delivering service and support—today and always

Our fleet of over 650 aircraft is still in the air, 180,000 FedEx trucks are still on the road, over 14,000 locations are still open to hold your packages, and the strength of our residential delivery network is still here to deliver for you.

 

Adapting to a changing world

As we continue to support the global supply chain, we’re also taking all the necessary steps to protect our customers and team members. We are educating team members with regular communications about COVID-19 and the importance of keeping their workplace clean, washing hands frequently, and to seek proper medical attention if they develop flu-like symptoms. 

FedEx service updates related to COVID-19 as of March 31, 2020

FedEx service updates related to COVID-19 as of
March 31, 2020

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  • Due to the crucial role we play in moving supply chains and delivering critical relief, FedEx is considered an essential business and may continue to operate under state of emergency and shelter in place orders recently issued in the U.S.
  • FedEx has suspended our money-back guarantee for all FedEx Express, FedEx Ground, FedEx Freight and FedEx Office services effective immediately until further notice.
  • We’ve suspended Signature Required for most shipments.
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To help mitigate the spread of COVID-19, we’ve updated store hours and available services for FedEx Office and other retail locations. 

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Take care of deliveries to your home with FedEx Delivery Manager.

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Prior to shipping, check if the recipient business is open as some of them may have closed temporarily. 

To continue providing our customers with the best possible service during this time, we are implementing a temporary surcharge on all FedEx Express international parcel and freight shipments beginning April 6th. 

 

Stay informed by signing up for Service Disruption Notifications.

 


Frequently asked questions

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Safety precautions

We completely understand your concern. According to WHO, the likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, traveled, and exposed to different conditions and temperatures is also low.

We are closely monitoring guidance by the CDC, WHO and other public health organizations, and taking recommended precautions in terms of team member and customer health and safety.

Please note that our employees are not permitted to sign individual health or travel questionnaires. The measures we’re taking to promote good hygiene and instruct team members to stay home and take seriously any signs of illness, like fever, coughing or difficulty breathing, and seek medical attention when necessary, are in line with guidance from CDC and WHO.

Many businesses have developed their own protocols for receiving shipments or allowing delivery personnel into their facility. These protocols may include asking FedEx delivery personnel to fill out a health questionnaire and/or submit to temperature check before being permitted to enter the facility. To prevent our team members from being put in the position of having to sign a health questionnaire that may intrude into their personal privacy, we have developed a document that each of our drivers can provide individual customers who may ask them to fill out a questionnaire. This document contains much of the information customers have been seeking on their respective questionnaires. As to customer requests to take the temperature of our drivers, at this time, it is the driver's choice whether to consent to a temperature check (touchless or non-touchless). 

To promote the World Health Organization’s guidance on social distancing and do our part to help prevent the spread of COVID-19 across our communities, effective immediately we have temporarily suspended most signature requirements for FedEx Express and FedEx Ground deliveries in the U.S. and Canada. The signature suspension also includes FedEx Freight in the U.S. and those normally required as part of our same-day service, as well as in our FedEx Office retail stores and onsite locations at various retailers. We are also reinforcing team member education through regular communications and reminders on good hygiene practices and keeping the workplace clean. Our FedEx operations and sourcing teams are working diligently with multiple suppliers to procure and distribute supplies to team members, and we continue to gather feedback from team members about additional needs. Our ongoing efforts include:

  • Providing sanitizer and disinfectants to team members
  • Promoting social distancing at security screening and on employee shuttles 
  • Disinfecting facilities more frequently 
  • Supplying gloves and personal protection equipment to team members where needed
  • Implementing temperature checking of team members in some high risk areas
  • Temperature self-monitoring by pilots per FAA Guidelines 
  • Disinfecting the cockpits, jumpseat areas, and aircraft lavatories 
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Business operations and impact

We continue to operate inbound and outbound flights to and from impacted areas as local conditions and restrictions allow, and we’re taking recommended precautions in terms of pilot, team member and customer health and safety. Global work and travel restrictions may affect shipments inbound and outbound to and from impacted areas, as well as shipments moving within those areas. Customers can visit fedex.com or tnt.com to check the status of their shipments.

In times of need, our FedEx Cares team steps up to support organizations with mission-critical demands. Since the outbreak of coronavirus, we have provided delivery of personal protective equipment and critical supplies to organizations around the world.

Learn more about how FedEx is Delivering for Good.

We are suspending our fiscal 2020 earnings forecast for our consolidated and segment results due to the great uncertainty caused by the coronavirus pandemic. While we cannot currently predict how long the economic impact of the pandemic will last, we do remain confident in our long-term strategy and our ability to adjust to market conditions. We will continue to manage network capacity at FedEx Express by reducing international flight hours in the fourth quarter if global conditions deteriorate further. However, if global airfreight demand increases, as the world recovers from the COVID-19 pandemic, we have the ability to flex our network to meet the needs of customers. For more information, see our 3Q FY20 earnings release, earnings call transcript and Form 10-Q, as well as our other filings with the Securities and Exchange Commission.

FedEx is one of the few companies in the world that has the network and capabilities to keep essential commerce and aid moving during this time. We view it as our duty and responsibility to actively support our people, customers and communities.  We have implemented a variety of measures to minimize risk for our team members and our customers. This includes suspending most signature requirements to allow drivers to maintain distance from others and reinforcing team member education through regular communications and reminders on good hygiene practices and keeping the workplace clean. 

We’ve seen an increase in e-commerce orders and shipments – and we expect this to continue. Each of our operating companies have developed business continuity plans to ensure we are optimizing our services to best support this increased demand, while also keeping team member and customer health & safety our number one priority.

The restrictions issued by various governments to contain the spread of COVID-19 are disrupting the global supply chain. Air cargo capacity is limited, and we’ve had to make adjustments so that our international networks can best deliver much-needed goods and services in this constrained environment. This temporary surcharge will allow us to continue providing customers with the best possible service during this time.  Surcharge details are outlined in the FedEx Shipping Rates tables. 

Until further notice. We will evaluate this surcharge on an ongoing basis. Market conditions are shifting rapidly as a result of the coronavirus. Our priority is to continue providing the best possible service to our customers during this time.  

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Shipping and receiving

Prior to shipping, check to see if your recipient is open, as many commercial businesses are now closed. Shipping internationally? For timely delivery of your international shipments, refer to our FedEx Electronic Trade Documents for assistance.

 

Due to the crucial role we play in moving supply chains and delivering critical relief, FedEx is considered an essential business and may continue to operate under state of emergency and shelter in place orders recently issued in
the U.S.

We have been and will continue to operate to and from impacted areas as local conditions and restrictions allow. The safety and well-being of our 475,000 team members is our top priority as they continue to deliver critical goods and services to support communities across the globe.

Prior to shipping, please check to see if your recipient's location is open, as many commercial businesses are now closed. In the event a delivery location is closed, we will follow our current operating procedures to attempt to complete delivery at a later time. 

 

If a package is on the way to your home and circumstances have changed, there are several options available to update your delivery.  Register for FedEx Delivery Manager to request delivery to an alternate location, leave detailed delivery instructions for your FedEx driver, or place a temporary delivery hold on your deliveries for up to 14 days. You may also contact Customer Support with your tracking number or door tag number for assistance with redirecting
a package.

 

For the safety of our customers and team members, and to follow local government recommendations, stores across our network have temporarily reduced hours and some may have temporarily closed. This situation is changing rapidly. Get store details including current hours and services available by searching a FedEx location near you. For FedEx partner locations, including Walgreens, Dollar General, Office Depot, OfficeMax and others, we recommend checking with the specific location before you visit, as store hours may change depending on the policy of that location.

FedEx makes it easy to ship or pick up packages without going inside a store. Choose the option most convenient
for you.

When your package is ready to be shipped:

  • Drop off your package 24/7 at one of our 30,000+ FedEx Drop Boxes available for FedEx Express, FedEx Ground and FedEx SmartPost shipments. Note that Drop Boxes can accept packages up to 20” x 12” x 6”.
    Find a drop box location near you by entering your zip code. 
  • Schedule a pickup at your home, business or other location.

 

FedEx Express and FedEx Ground-Hold at Location

  • If your business recipient is unable to receive a package at their normal business address, our Hold at Location option is available to over 15,000 locations including FedEx Office and Walgreens locations. To find locations where this option is available, go to fedex.com/locate and enter an address, then select “hold at location” from the More drop-down menu.
  • To request a Hold at Location. Enter your recipient address and all other required information about your shipment (weight, etc.), Choose ‘Hold at Location’ in the Special Options section. When you click ‘Hold at Location,’ you will see a list of the five closest locations that match your shipping requirements. Select one and complete your shipment.

FedEx Freight-Service Center Hold

  • FedEx Freight allows customers to hold a shipment at the destination service center for recipient pickup.
  • To request a HOLD, go to www.fedexfreight.fedex.com/locations and enter the zip code of the recipient to find the nearest service center or call Freight Customer Service at 866.393.4585.  

FedEx Express and FedEx Ground-Redirect to a FedEx Location

  • You can redirect your shipment to a FedEx location to be held for your recipient. There is no additional charge for redirecting to a FedEx location.
  • Go to fedex.com, click on the Tracking drop down menu, enter tracking #, select “Manage Delivery” and select Hold at Location or call 1-800-GoFedEx.

 

FedEx Express and FedEx Ground-Reroute

  • You may request to have a shipment re-routed to another address by calling 1-800-GOFEDEX. 
  • Reroute requests are subject to restrictions. Packages delivered to addresses other than the original destination may be subject to additional transportation fees and surcharges as outlined in the FedEx Service Guide.

FedEx Express and FedEx Ground-Return to Shipper

  • As a shipper, you can request to have the shipment returned to you by calling 1-800-GOFEDEX.
  • Returns to the shipper are billed to the original shipper or the appropriate payor. The shipper or the appropriate payor must agree to pay for the return charges which include freight charges, and any applicable duties and taxes as outlined in the FedEx Service Guide.

FedEx Freight-Re-route (reconsignment)

A shipment can be stopped in transit, re-rated based on the miles already traveled, and returned to you or sent to another location on another tracking number. To request reconsignment for a shipment prior to delivery, please contact Freight Customer Service at 866.393.4585. Reconsignment charges are applicable.

FedEx Express and FedEx Ground

In the event a business is closed, we will follow our current operating procedures to attempt to complete delivery at a later time. As mentioned above, Hold at Location/Redirect to Hold, Re-route and Return to Shipper are additional options.  Requests for Hold at Location/Redirect to Hold, Re-route and Return to Shipper may experience delays in areas where shelter in place orders are in effect due to significant backlogs of undeliverable shipments.

 

FedEx Freight

In response to recent restrictions in many states for essential business only, FedEx Freight is revising the terms of its FXF 100 Series Rules Tariff effective immediately regarding the return of undeliverable freight. Freight that cannot be delivered because the consignee is closed due to the COVID-19 pandemic, including without limitation, as a result of shelter-in-place or other governmental restrictions, will automatically be returned to the shipper through the FXF Economy service.

Other helpful information

Find facts and the latest information on the COVID-19 at the CDC website or WHO website.