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Support your customers beyond delivery

Support your customers beyond delivery
Small Business Center menu
SBC home

Connect to our network of small business peers and experts. They understand the big challenges that you face every day. Get ideas and insights on services and tools that can help your business thrive. 

To simplify your search for help, this page contains links to FedEx and external resources and is updated reguarly. Information and resources cover everything from financial relief to operational assistance. 

Tech Chat

What platform do you use? Which tools help your business be more efficient? Get answers to these questions and more  directly from other small businesses facing the same challenges and opportunities as you.

E-Commerce Center

From small to large, e-commerce businesses share a unique set of challenges and opportunities. Visit the E-Commerce Center to get resources to help you ship online orders, surpass customer expectations and grow your business.

Grant contest

The 8th annual FedEx Small Business Grant Contest has ended. We awarded more than $250,000 to 12 businesses across the U.S. Learn more about the 2020 winners.

Podcast

We meet a lot of entrepreneurs on their business journey and have great conversations about what it's really like running a small business. The Making It Work podcast lets you be a fly on the wall while a team of savvy entrepreneurs share techniques and best practices with our small business support team.

Build relationships to keep your customers coming back. Give them tools for customized delivery, easy returns and fast tracking.

Give customers control

Share FedEx Delivery Manager®
with your customers for fewer
"where's my package?" calls.

Share FedEx Delivery Manager®
with your customers for fewer
"where's my package?" calls.

Create a return label

Creating a label? You've got options. Printed, preprinted, email—choose whatever is easiest.

Help customers track

Providing tracking numbers reduces customer frustration—and customer service calls. Find out how.

Image of three stacked pages of the White Paper Cliff Notes PDF

Get tips to reduce
returns

Get tips to reduce returns

Want fewer returns? Start by understanding your customers and improving your process. Read the white paper or our recap.

Want fewer returns? Start by
understanding your customers
and improving your process. Read
the white paper or our recap.

Image of the Overhauling Returns PDF

See a returns overhaul in action

See a returns overhaul
in action

A national diesel parts supplier
made their returns work harder
for them. Find out how you can
do the same.

A national diesel parts supplier
made their returns work harder
for them. Find out how you
can do the same.

Screen-shot of a video about e-commerce business

Propel your e-commerce business

See how we can help you provide superior online shopping and shipping—so you can focus on building
your business.

See how we can help you
provide superior online shopping
and shipping—so you can focus on
building your business.