• FedEx and TNT acquisition is complete

FedEx and TNT are coming together to connect you to more opportunities.

FedEx has acquired TNT. Bringing FedEx and TNT together will allow us to build upon the strengths of both companies, leading to a brighter future, connecting even more people and possibilities around the world. This acquisition will combine the world's largest air express network with an unparalleled European road network, which will expand the existing FedEx portfolio and reshape the global transportation and logistics industry.

You can read the press release here.

What it means to you:

Our team members are committed to delivering the same exceptional service you expect from the FedEx and TNT brands. This means the outstanding services you receive today will stay the same. There are no immediate changes to:

  • Delivery Options your booking solutions, assigned courier, pick-up and delivery schedules
  • Sales Representativeyour sales representative
  • Customer Serviceyour customer service team
  • Contract Ratesyour rates and terms and conditions
  • Your Accounthow you manage your account billing and invoicing

Successful integrations take time and maintaining the quality of our service to you is our priority. In time we will bring to you an enhanced portfolio of solutions to help you grow your business.

Stay informed

Greater global access, broader services and extended solutions will help you connect to more customers and business opportunities.

We are committed to keeping you informed. Register here to stay up-to-date.

  • FedEx and TNT merger by the numbers

Frequently Asked Questions

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I want to know if my services are impacted now

Will there be any immediate impact on my FedEx or TNT services?

No. You will continue to have access to the same services and support teams you trust today. Our team members are fully committed to delivering the same exceptional service you expect from the FedEx and TNT brands. FedEx and TNT will continue to provide services as they do today. You can rely on the same assigned courier, customer service team and sales representative that you are currently dealing with.

What happens with embargoed and sanctioned countries in accordance with U.S. export regulations? Will TNT continue to service these markets?

TNT customers shipping to or from an embargoed country under U.S. export regulations were notified in February 2016 that all services to or from such countries were discontinued with effect from April 4, 2016.

Will FedEx reduce or change the services I get from TNT?

For the time being, FedEx and TNT will continue to provide services as they do today. We intend to develop our services jointly for the future benefit of all our customers.

We will keep you updated as progress is made on our integration. To find out more about the services of each company, please contact FedEx or TNT customer services.

Will cut-off times be affected?

There are no changes to your pick-up times or delivery schedules. For the time being, FedEx and TNT will continue to provide services as they do today. Commitment to exceptional service remains our number one priority. We will keep you updated as progress is made on our integration.

I want to book a shipment

Can I use a TNT booking application or call TNT customer service to send a shipment with FedEx? And vice versa?

There are no immediate changes to the applications you use to book packages or pallets. For now, FedEx and TNT will continue to provide services as they do today.

However, if you would like to start using the services of either company, we welcome your business. Please contact the appropriate customer service to open your account.

Will a FedEx service be available in TNT booking applications or via TNT customer service? And vice versa?

There are no immediate changes to the applications you use to book packages or pallets. FedEx and TNT will continue to provide services as they do today.

May I schedule a single pick-up order to collect both FedEx & TNT packages?

There are no immediate changes to your pick-up and collection services, as each company will continue to operate independently, for now. However, if you would like to start using the services of either company, we welcome your business. Please contact the appropriate customer service to open your account.

I want to ship

Are there any changes to my clearance operations?

There are no immediate changes to your existing clearance operations, services or times. For the time being, clearance operations at FedEx and TNT will continue to run independently for now.

Our team members are committed to delivering the same exceptional service you expect from the FedEx and/or TNT brands.

I'm a TNT customer — will FedEx pick up my TNT packages?

For now, there are no immediate changes to your pick-up and collection services, as each company will continue to operate independently for now. However, if you would like to start using the services of either company, we welcome your business. Please contact the appropriate customer service to open your account.

I'm a TNT customer — may I now drop my package at a FedEx facility/service counter? And vice versa?

For now, there will be no immediate changes to your pick-up and collection services, as each company will continue to operate independently for now.

However, we are determined to introduce opportunities to further benefit our joint customers. We will keep you updated as progress is made on our integration.

I'm a TNT customer — can I get supplies from FedEx and vice versa?

Please continue to ask FedEx customer service or courier/driver for FedEx supplies and TNT customer service or courier/driver for TNT supplies.

May I use FedEx packaging to ship with TNT or TNT packaging to ship with FedEx?

Each company's packaging is customized and optimized for its own delivery network and as such should only be used with the company that supplied the packaging. You may ship using your own packaging or using the shipping company's packaging, but please do not mix packaging.

May I schedule one pick-up order to collect both FedEx and TNT packages?

For now, there are no changes to your pick-up and collection services, as each company will continue to operate independently.

However, we are determined to introduce opportunities to further benefit our joint customers. We will keep you updated as progress is made on our integration.

How may I access the services of both companies?

For now, each company will operate independently.

If you would like to start using the services of either company, we welcome your business. Please contact the appropriate customer service to open your account.

I want to track a shipment

May I track my FedEx & TNT shipments on one or both websites?

There are no immediate changes to the applications you use to track packages. For now, FedEx and TNT will continue to provide services as they do today.

I want to know who to contact

I’m working with both FedEx and TNT — do I need to retain the multi-supplier relationship I have at the moment?

FedEx and TNT will continue to provide services as they do today. This means the multi-supplier relationship you enjoy today will remain the same.

We will keep you informed as we make progress on the integration.

Do I retain my existing relationships with my FedEx and TNT courier and sales contacts?

Our team members are committed to delivering the same exceptional service you expect from the FedEx and TNT brands. This means the services you receive today will remain the same. There are no immediate changes to your courier, pick-up and delivery schedules or sales representative, customer service team, how you manage your account or billing and invoicing.

Who do I call for my future shipping needs?

FedEx and TNT will continue to provide services as they do today. To learn how to ship with FedEx or TNT, please contact your current FedEx or TNT contact. If you have an existing relationship with both companies, please continue to reach out to your current contact in each company as you have before.

Will the customer service numbers change?

There is no immediate change to the customer service number you use today. FedEx and TNT will continue to provide services as they do today.

If I have any questions about my TNT or FedEx shipment, which customer service number should I call?

Please contact TNT for a question about a TNT shipment and contact FedEx about a FedEx shipment. For now, FedEx and TNT will continue to provide services as they do today.

I want to know more about your integration plans

What is the timeline for integration and what is going to change?

Successful integrations take time.

  • We have a combined FedEx and TNT team focused on integration planning to ensure the transition is seamless for our customers.
  • At the forefront of our planning is maintaining the quality of service we provide our customers today.
  • Over time we will introduce our customers to an enhanced portfolio of services and solutions. We will keep you updated regarding our progress.

I want to use new services

Can I use my FedEx account number for TNT services and vice versa?

Account numbers can only be used for services from the individual company that issued them. FedEx and TNT will continue to provide services as they do today. There are no immediate changes to how you manage your account, billing or invoicing.

However, if you would like to start using the services of either company, we welcome your business. Please contact the appropriate customer service to open your account.

I am a FedEx customer — how do I open an account with TNT and vice versa?

To learn how to ship with TNT or FedEx, please contact the FedEx or TNT customer service team to open an account. You can also ship without opening an account. Simply visit tnt.com or fedex.com for shipping and booking options.

I want to understand any potential impact on my account

Will my payment terms and credit terms change?

There are no immediate changes to how you manage your account, billing or invoicing. FedEx and TNT will continue to provide services as they do today.

Will there be any changes to my current rates or terms and conditions?

There are no immediate changes to your rates or terms and conditions. FedEx and TNT will continue to provide services as before.

I have a question on my payment

Will my FedEx and TNT invoices remain separate?

You will continue to receive separate invoices for separate services from FedEx and TNT. For now, FedEx and TNT will continue to provide services as they do today.

Will my payment terms and credit terms change?

There are no immediate changes to how you manage your account, billing or invoicing. For now, FedEx and TNT will continue to provide services as they do today.

Will TNT or FedEx send me an invoice for the services provided?

You will continue to receive separate invoices for separate services from FedEx and TNT. For now, FedEx and TNT will continue to provide services as they do today.

Get in touch

FedEx sales and customer service team members are always ready to help you with information about our products and services. Please contact us if you have any questions.

Contact FedEx