There are several ways for you to locate one of our more than 51,000 FedEx drop-off locations. You can visit our home page and click on Find Locations under the Ship tab or go to fedex.com/us/dropoff to find FedEx shipping locations in your area, along with a map and business hours and services offered for each location.
You can access fedex.com and FedEx drop-off locations via your wireless device. If you use a cell phone, simply key in "mobile.fedex.com" to begin using FedEx wireless services. If you use a PDA, download the FedEx Wireless Solutions application at fedex.com/us/solutions/wireless.html. These wireless applications are free and easily accessible to all FedEx customers.
Finally, you can call 1.800.GoFedEx 1.800.463.3339 for an automated listing or to speak to a customer service representative.
FedEx Express will accept packages until Saturday, Dec. 22, for delivery before Christmas. Customers shipping packages in the contiguous U.S. will have until Dec. 17 to ship via FedEx Ground® or FedEx Home Delivery® for delivery before Christmas (Dec. 13 for packages shipped to or from Alaska and Hawaii).
Consistent with our FedEx Service Guide, the FedEx Money-Back Guarantee for on-time delivery for many FedEx Express® services will be suspended temporarily on Wednesday, Nov. 21, and from Tuesday, Dec. 18, through Monday, Dec. 24, for shipments that reach their destinations within 90 minutes of the scheduled commitment time.
The money-back guarantee for FedEx Ground and FedEx Home Delivery will be suspended temporarily for packages tendered during the 14 calendar days before Tuesday, Dec. 25 (Tuesday, Dec. 11, through Monday, Dec. 24).
Yes, it is our busiest time of the year. We project that FedEx will see its busiest night in history on Monday, Dec. 17, 2007, with a total of almost 11.3 million packages moving through the FedEx Express and FedEx Ground networks. The average volume throughout the year is more than 7 million packages daily.
FedEx Ground projects it will handle its highest package volume ever on Dec. 10, 2007, when it expects to move more than 7 million packages through its network.
Dec. 17, 2007, is expected to be the busiest night for FedEx Express, when nearly 5 million packages will move through its network.
The award-winning fedex.com Web site is expected to break records as well this holiday season, processing an average of almost 6.5 million online tracking requests per day during the peak month of December. On average, fedex.com processes 3.5 million online tracking requests per day. On the highest single day in December, we expect 8 million online tracking requests.
FedEx Kinko's will also see its busiest night on Dec. 17, 2007, when 345,000 FedEx Express and FedEx Ground packages move through the FedEx Kinko's channel.
FedEx international markets including the United Kingdom, China, India and Canada also will see their busiest day on Dec. 17, 2007, when they collectively process nearly 350,000 FedEx domestic international shipments.
FedEx SmartPost® expects its busiest day will be Dec. 3, 2007, with 1.9 million shipments moving through the network.
FedEx has worked diligently during the past year to continue to improve our services for you this holiday season.
FedEx Ship Manager® at fedex.com. To use, simply click the Prepare Shipment option under the Ship tab on the fedex.com U.S. home page, register as a user and follow the easy-to-use instructions. No extra software is required. This online service helps you save time by allowing you to:
Prepare and easily print U.S. and international shipping labels for FedEx Express®, FedEx Ground®, FedEx Home Delivery® and FedEx Express® Freight shipments.
Request that a FedEx courier or driver pick up a package at a home or office location.
Notify up to 4 parties in one of 16 languages via Shipment Notifications e-mail that a FedEx Express package is on its way and/or has been delivered:
Shipment notification: The shipment is on its way.
Exception notification: A critical shipping event has affected the shipment delivery time.
Delivery notification: The shipment has been delivered.
Store up to 300 Fast Ship profiles for repeat shipments to the same address.
Use FedEx® Address Checker to verify the street name and number before you ship (U.S. and Canada only).
For FedEx Express shipments, generate return labels you can include with an outbound package or e-mail, or request return pickups at a recipient’s location.
Process up to 25 multiple-piece shipments that can travel on one shipping label.
Receive an account-specific estimate using Courtesy Rate Quote.
Store up to 2,000 names and addresses for future use.
FedEx Home Delivery. This service connects you to every residential address in the U.S. You can also take advantage of three premium service upgrades to meet the precise delivery needs of your residential recipients:
FedEx Date Certain Home Delivery® provides delivery Tuesday through Saturday on the specific date you select.
FedEx Evening Home Delivery® provides delivery between 5 and 8 p.m. on the scheduled date of delivery.
FedEx Appointment Home Delivery® provides delivery on a specific date and time you select.
FedEx Kinko’s® Pack & Ship Services. FedEx Kinko's offers full-service professional packing services throughout the FedEx Kinko's® network so you can be confident that your packages will arrive safely and on time. You can choose from a full array of FedEx® time-definite global express or day-definite ground shipping services.
Personalized Gifts From FedEx Kinko’s. FedEx Kinko's offers great gift items, from magnets and coasters to T-shirts and mugs, that can be personalized with your digital photos. Additionally, FedEx Kinko's offers traditional personalized gifts, such as custom photo calendars, greeting cards, mouse pads and travel mugs. A wide selection of memorable calendars and greeting cards are also available to order online at fedexkinkos.com/gifts.
FedEx® Returns. You can manage the entire shipping process, from pickup to return, using either FedEx Express or FedEx Ground, right from your desktop. Choose from convenient FedEx return services, including:
FedEx Print Return Label, FedEx E-Mail Return Label, FedEx stamps or the FedEx Ground® Package Returns Program.
FedEx tags, including FedEx ExpressTag® and FedEx Ground® Call Tag.
FedEx Return System, an easy way to return items to participating merchants. All you need to do is drop off the return -- with a Return Material Authorization number -- at a select FedEx shipping location, and we take care of the rest.
FedEx InSight®. FedEx InSight is a management tool on fedex.com that allows you to monitor the status of your inbound, outbound and third-party-payer shipments, and automatically notifies you and others of critical shipping events that affect your shipments. Because it provides timely and accurate package-status information, it can help you save time, avoid delays and manage your holiday shipping better -- at no cost.
FedEx® Global Trade Manager. FedEx Global Trade Manager is a one-stop resource for international shipping. This free Web-based service is available by clicking on the Business Solutions tab at fedex.com. Use it to:
Estimate duties and taxes, and other customs charges upfront, which can save you time and money.
Identify and then download the international shipping and customs documents your shipment requires.
Research country-specific information that may affect your international shipment.
View advisories concerning your shipment.
Search an up-to-date international denied-party screening database.
FedEx Address Checker. FedEx has made it easy to check street names as well as city, state, and ZIP or postal code information. When you use FedEx Ship Manager at fedex.com, you can simply supply the information to be verified in the designated fields and submit it to be checked. Our search tool will check the database and verify or provide alternatives when exact matches can't be found. (U.S. and Canada only.)
Get Rates and Transit Times. FedEx makes it easy to compare and obtain shipping rates via the FedEx Rate Finder located at fedex.com/ratefinder/home or via Get Rates & Transit Times under the Ship tab. You can use Get Transit Time to find out FedEx transit times for a single package; Get Quick Quote for a fast, simple, high-level rate and transit-time quote for a single package; and Get Detailed Quote to perform a more refined search, including multiple packages and additional shipping options.
FedEx Available via Wireless Devices. You can access fedex.com via most wireless devices. Cell phone users can simply key in "mobile.fedex.com" to begin using FedEx wireless services. PDA users can download the FedEx Wireless Solutions application from fedex.com/us/solutions/wireless.html. These wireless applications are free and easily accessible to all FedEx customers.
FedEx makes it easy to compare and obtain shipping rates via the FedEx Rate Finder located at fedex.com/ratefinder/home or via Get Rates & Transit Times under the Ship tab. You can use Get Transit Time to find out FedEx transit times for a single package; Get Quick Quote for a fast, simple, high-level rate and transit-time quote for a single package; and Get Detailed Quote to perform a more refined search, including multiple packages and additional shipping options.
Absolutely. Tracking a package is easy and convenient. More than 3 million package-tracking requests a day are handled on fedex.com. You have several options:
FedEx InSight. FedEx InSight is a management tool on fedex.com that allows you to monitor the status of your inbound, outbound and third-party-payer shipments, and automatically notifies you and others of critical shipping events that affect your shipments. Because it provides timely and accurate package-status information, it can help you save time, avoid delays and manage your holiday shipping better -- all at no cost.
fedex.com. Track up to 30 FedEx Express®, FedEx Ground®, FedEx Freight® and FedEx Custom Critical® shipments at a time, and sign up to receive automatic e-mail notification of critical shipping events. Click on the Track tab to get started.
Wireless Solutions. FedEx also offers you access to tracking and drop-off location information via your wireless device. Cell phone users can simply key in "mobile.fedex.com" to begin using FedEx wireless services. PDA users can download the FedEx Wireless Solutions application from fedex.com/us/solutions/wirelessoverview.html.
You can also track the status of your package by calling 1.800.GoFedEx 1.800.463.3339.
FedEx Global Trade Manager. FedEx Global Trade Manager is a one-stop resource for international shipping. This free Web-based service is available by clicking on the Business Solutions tab at fedex.com. Use it to:
Estimate duties and taxes and other customs charges upfront, which can save you time and money.
Identify and then download the international shipping and customs documents your shipment requires. Research country-specific information that may affect your international shipment.
View advisories concerning your shipment.
Search an up-to-date international denied-party screening database.
All FedEx companies are known for their exceptional planning and the extraordinary lengths to which they will go to serve their customers. For example:
At FedEx Express, the Global Operations Control Center manages the air and ground fleets worldwide and can make routing and operational changes within minutes. The company also employs staff meteorologists who can accurately predict weather changes.
At FedEx Ground, Web-based software is used to monitor weather conditions and road closings. With this information at hand, the FedEx Ground team can make quick decisions about changing the routes of trucks and trailers when and where necessary.
No. You can use your own packaging materials. However, FedEx Express provides some shipping materials for FedEx Express shipping that are free of charge. Information on FedEx packaging as well as shipping tips can be found at fedex.com/us/services/packageshipment/packaging/express.html.
You also can utlilize our full-service pack-and-ship services available at our FedEx Kinko's locations. Simply let one of our packing specialists handle all of your holiday packing and shipping needs. Or, you can purchase your own packaging supplies at any of our convenient FedEx Kinko's or FedEx World Service Center® locations. You will find commonly used sizes of corrugated boxes, padded envelopes, bubble padding and specialty packing supplies to meet all of your packaging needs. Back to Top
You can visit any of our more than 1,700 FedEx Kinko’s locations to obtain FedEx Express shipping supplies, purchase packaging supplies, or access our pack-and-ship services. To find locations, go to the fedex.com home page and click on Find Locations under the Ship tab, go to fedex.com/us/dropoff, or call 1.800.GoFedEx 1.800.463.3339.
FedEx Express routinely adjusts its flight schedules to accommodate fluctuations in package volumes. We take advantage of the flexibility of our express network by rerouting flights, using flights during the day and taking other measures to accommodate increased volumes during the holidays.
FedEx does increase staffing for the holiday season. In fact, all FedEx companies are known for their exceptional planning and the extraordinary lengths to which they will go to serve you, our customer.
The more than 1,400 U.S. FedEx Kinko's Office and Print Centers® offer a full range of FedEx Express, FedEx Ground and FedEx Home Delivery shipping services with 24/7 service in many locations.
Print documents directly from your PC to our nearest location. This way, you'll save a trip when ordering copies of your holiday flyers, invitations, custom greeting cards or other documents during this holiday season.
