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Reclaim some time.
Submit a claim online, quickly and easily.
Attach supporting documents
Upload additional documentation as needed.
Status summary
View current status, see details, search, filter, sort and control display.
Reports
Printer-friendly or downloadable CSV or Microsoft Excel® spreadsheet format.
Manage additional users
Authorize others to submit claims and view claim info.
Preferences
E-mail addresses for notifications, payment type, users and administrator.
Top tips for FedEx® Claims Online
To submit a claim online, you must enter your tracking number and ship date. Remember to have these on hand when you’re ready to file a claim.
Attach supporting documents.
If you want to submit documentation to support your claim (such as proof of value), just click Attach Additional Supporting Documents in the left-hand navigation. Please note you must submit the claim first, then attach the documents as a second step. (You’ll also need your tracking number and ship date to attach documents.)
Prevent claims before they happen.
Help your packages arrive on time and in good condition with proper packaging, taping and labeling. When you’re logged in, go to the Information Resources page and click Proper Packaging Guidelines. Or, take your shipment to FedEx Office and let our experts do the packing for you (learn more).
If you haven’t already, you can upgrade to the advanced version of FedEx® Claims Online. It lets you view claim status and reports, as well as make claim payments by electronic funds transfer. Best of all, it’s free. Just click the banner you see on the left-hand side once you log in.
File within 21 days.
Remember, you must submit a damage claim within 21 days of the shipping date. If there’s a problem, it’s best to address it immediately.
Recommended resources and companion tools.
See FedEx Claims Online in action.
Claims instructions
Get the step-by-step for both FedEx Express® and FedEx Ground® claims. Login required.
Claims process overview
See how the process works from beginning to end. Login required.
Follow these steps and you could reduce claims altogether.
FAQs
Get answers about system requirements and more.
FedEx® Reporting Online
Learn how to access reports on all your FedEx business activity.
Free advanced version offers more options.
All users with account numbers should consider upgrading to the latest version of FedEx® Claims Online — simply by clicking the banner on the left-hand side of the Submit A Claim page. This advanced version allows you to:
- View claim status
- View claim reports
- Make claim payments by electronic funds transfer
More shipments eligible for online claims.
You can now file online claims for the following types of FedEx Express® and FedEx Ground® shipments: U.S. domestic, U.S. to other countries, and Canada to U.S.
Learn more