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QDM Principles

QDM Principles

Learn the 6 Principles essential to QDM success

Quality Driven Management (QDM) is a unique FedEx approach to quality that helps us generate cost savings, grow revenue and improve customer experiences.

“QDM empowers all team members to become the architects of great change at FedEx,” FedEx Chairman and CEO Fred Smith explains. “The result is superior business performance through the elimination of waste, cost and unnecessary work, as well as better speed to market and customer satisfaction.”

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Put QDM to work for your business

QDM can help businesses of all types improve the way they work, develop creative new ideas and products, and get better results.

With QDM, every day becomes an opportunity and no challenge is too great.

Start by learning about our six QDM Principles. Use them to build a culture of customer-focused quality in your business.

See how the Principles helped FedEx teams solve quality challenges.