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Quality Driven Management

Quality Driven Management


Put the unique FedEx approach to quality, QDM, to work for you

Quality Driven Management (QDM) is a FedEx approach to quality that helps us generate cost savings, grow revenue and improve customer experiences.

QDM builds on the best concepts and practices from many quality methods to create an optimal approach for a service business.

At FedEx, our strong culture of quality — realized through QDM — makes all the difference as we strive to consistently deliver outstanding customer experiences. 

“QDM empowers all team members to become the architects of great change at FedEx,” FedEx Chairman and CEO Fred Smith explains. “The result is superior business performance through the elimination of waste, cost and unnecessary work, as well as better speed to market and customer satisfaction.”

How QDM can support your goals

People working and conversing around a table

For our business customers, QDM offers an extraordinary opportunity to go further, faster on behalf of your customers. It can help equip your employees with the mindset they need to improve processes, introduce innovations and drive better outcomes.

Get started by learning about our six QDM Principles below. With QDM, every day becomes an opportunity and no challenge is too great.