Case studies of QDM culture and success
Quality Driven Management (QDM), our unique quality methodology, inspires team members at all levels within FedEx.
QDM Principles and tools have helped thousands of teams across FedEx improve quality and make progress on important business goals.
Read on for stories of the people and projects QDM has impacted.
Quality takes wing
Rethinking how we use plane cargo space
Going the extra mile to free caged shipments
Connecting customers to savings faster
How quality helps drive transformation: Q&A with SVP Neil Gibson
Get innovation right with 3 simple questions: Insights from VP Dennis Shirokov
Quality and career growth
How QDM helped a customer — and a team member's career — grow
A unique alliance helps certify quality experts at FedEx