
QDM stories
QDM stories
Case studies of QDM culture and success
Quality Driven Management (QDM), our unique quality methodology, inspires team members at all levels within FedEx.
QDM Principles and tools have helped thousands of teams across FedEx improve quality and make progress on important business goals.
Read on for stories of the people and projects QDM has impacted.

Quality and
leadership
How quality helps drive transformation: Q&A with SVP Neil Gibson

Quality and
innovation
Get innovation right with 3 simple questions: Insights from VP Dennis Shirokov

Quality and career growth
How QDM helped a customer — and a team member's career — grow