a girl smiling and holding a FedEx shipping box

Seven ways to become a more effective and efficient shipper

Seven ways to become a more effective and efficient shipper
Small Business Center menu Created with Sketch.
SBC home

Connect to our network of small business peers and experts. They understand the big challenges that you face every day. Get ideas and insights on services and tools that can help your business thrive. 

To simplify your search for help, this page contains links to FedEx and external resources and is updated reguarly. Information and resources cover everything from financial relief to operational assistance. 

Tech Chat

What platform do you use? Which tools help your business be more efficient? Get answers to these questions and more  directly from other small businesses facing the same challenges and opportunities as you.

E-Commerce Center

From small to large, e-commerce businesses share a unique set of challenges and opportunities. Visit the E-Commerce Center to get resources to help you ship online orders, surpass customer expectations and grow your business.

Grant contest

The 8th annual FedEx Small Business Grant Contest has ended. We awarded more than $250,000 to 12 businesses across the U.S. Learn more about the 2020 winners.

Podcast

We meet a lot of entrepreneurs on their business journey and have great conversations about what it's really like running a small business. The Making It Work podcast lets you be a fly on the wall while a team of savvy entrepreneurs share techniques and best practices with our small business support team.

Whether you own an online store or a traditional brick and mortar shop, shipping is part of business. Here are 7 considerations to help you set up shipping, save money, scale up, and streamline.

Number 1 icon
Number 1 icon

Compare shipping options

There’s a FedEx answer for nearly every speed, size, destination, and budget. Knowing your options will help you choose wisely. You can compare U.S. shipping or international options. Or go straight to all shipping services to get in-depth descriptions.

Number 2 icon
Number 2 icon

Package your shipment right

From dim weight to packaging perishables, our  How to pack basics and guides page provides answers to the most common packaging questions for almost any kind of product.

Number 3 icon
Number 3 icon

Make returns easy

Shoppers see returns as a natural part of buying, and return policies really affect their choices. In fact, 95% of customers are likely to shop with you again if you make returns convenient. You can put return labels at their fingertips, in the box or in their email. And we’ve got integrated returns systems to make the whole process easier.

Number 4 icon
Number 4 icon

Schedule your pickups

Are you too busy to drop off? Set up a one-time, automated, or daily pickup. If you’re using FedEx automation1 and shipping regularly, but not every day, try our new service — FedEx Ground® Automated Pickup2. Your system will alert us when you create your first shipment of the day. We'll only come on days you need us and waive your pickup fee during weeks with no FedEx Ground pickups.

Number 5 icon
Number 5 icon

Go mobile

If you’re a business owner, your phone is your mobile command center. Use the free FedEx® Mobile app to get alerts and start shipments anywhere.

Number 6 icon
Number 6 icon

Automate your shipping

There are a lot of ways to automate your shipping to save you time. One of the easiest is using FedEx Ship Manager®.  You can set your preferences and build an address book. The program will auto­populate your shipping forms and take human errors out of the equation.

Number 7 icon
Number 7 icon

Streamline with FedEx functions built into your business software

As you're setting up your e-commerce platform, remember FedEx shipping functions are already built into a lot of popular software. Whether you're using third-party shipping plug-ins, or fully integrated platforms, FedEx-ready software is there. You can cut down on time spent on shipping setup and rekeying addresses.

Streamline with FedEx functions built into your business software

As you're setting up your e-commerce platform, remember FedEx shipping functions are already built into a lot of popular software. Whether you're using third-party shipping plug-ins, or fully integrated platforms, FedEx-ready software is there. You can cut down on time spent on shipping setup and rekeying addresses.

How else can we help?

Loading data, please wait

Need shipping support?

chat icon

Questions about an existing shipment? Have an account-related challenge? Need tech support for fedex.com or FedEx® software? Our customer support team is here to help.

Don’t ship without discounts! Open a FedEx business account to save on eligible FedEx Express®, FedEx Ground®, and FedEx Freight® services. Also become eligible for My FedEx Rewards.

chat icon

Got a quick question? We have a quick answer. Initiate a sales chat to ask questions about shipping options and solutions for your unique logistics needs.

Chat is not available now. Regular chat hours are between 8 a.m. and 8 p.m. ET. When a sales specialist is immediately available to help you during these hours the Chat option will appear here.

Need help choosing the services and tools that fit your company? Sometimes you need to speak with a person. Fill out the request form and a FedEx sales consultant will call you in 1–2 business days.


Automation solutions include FedEx Ship Manager® at fedex.com, FedEx Web Services, FedEx Ship Manager® Software, and FedEx Ship Manager® Server.

To initiate a pickup, create and transmit your first shipment of the day before your designated daily cutoff time, which you will receive at enrollment.