Customer Support Center

FedEx Freight — Open Invoices Support

View our Frequently Asked Questions to learn more about your billing and payment history, viewing invoices, and submitting requests for billing adjustments.

  • FedEx Freight invoice support

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Frequently Asked Questions

How do I request a refund or an adjustment to my invoice if I experience a late delivery on my standard money-back guarantee shipment?

To submit a billing adjustment request online, please click here.

How can I determine the charges for a previous shipment?

Log in to fedex.com. Select the Track tab in the top navigation. Select Obtain Bill of Lading and enter your tracking number. Select More Actions and then Bill Presentment to retrieve shipment charges, or contact customer service at 1.866.393.4585.

Who do I contact for technical support regarding fedex.com?

Please contact our Technical Help Desk at 1.800.435.7949 with any questions about FedEx Freight on fedex.com.