FedEx Freight - Bill of Lading Support

View our Frequently Asked Questions below to learn more on how to create, view, e-mail and print formatted Bills of Lading.

Frequently Asked Questions

What documentation is required to ship domestically?

A Bill of Lading is required with each FedEx Freight shipment. Bills of Lading can be downloaded from the Forms section of our website, or automatically generated using the Bill of Lading Generator.

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Can I re-route a U.S. shipment before it is delivered?

To re-route a U.S. shipment, contact customer service at 1.866.393.4585. Be prepared to provide the PRO number, a letter of authority changing the new destination address and a valid contact telephone number for the recipient. A reconsignment charge will be applied to the debtor of the freight bill.

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Can I re-route an international shipment before it is delivered?

To re-route an international shipment, contact international customer service at 1.866.393.4585. Be prepared to provide the PRO number, a letter of authority changing the new destination address, and a valid contact telephone number for the recipient. A reconsignment charge will be applied to the debtor of the freight bill.

For additional shipping information, contact customer service at 1.866.393.4585.

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What documentation is required for international shipments?

Each country has different document requirements for inbound shipments. Most often, international shipments should be accompanied by a Bill of Lading, a Shipper's Letter of Instruction, a Commercial Invoice, a packing list and a Certificate of Origin. For specific requirements for international freight, learn more on our International Services page. You can find Forms Required for Shipping on our Shipping Desk.

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Can I view or request copies of Bills of Lading or obtain proof of delivery?

Log in to fedex.com and select the Manage tab in the top navigation bar. Select Obtain Proof of Delivery.

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Who do I contact for technical support regarding fedex.com?

Please contact our Technical Help Desk at 1.800.435.7949 with any questions about FedEx Freight® on fedex.com.

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