Service Guide

Special Handling Services

Start here if you need information about selecting your customs broker, delivery for controlled exports and other special handling services.

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Special handling services

You can ship your high-value and other unique shipments with confidence with the FedEx® portfolio of special handling services.

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Declared value

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Declared value: our maximum liability for packages

The declared value of any package represents our maximum liability in connection with shipment of that package. For more information, see the Declared Value and Limits of Liability sections in the FedEx Express Terms and Conditions and the FedEx Ground Tariff.

The Direct Signature Required FedEx® Delivery Signature Option will automatically be applied to packages shipped to or within the U.S. and to Canada that have a declared value equal to or greater than $500. Direct Signature Required fees will not apply for those packages.

If U.S. multiple-package shipments or FedEx International Ground® multiple-package shipments processed together on a FedEx® electronic shipping solution contain a package with a declared value equal to or greater than $500, Direct Signature Required will automatically be applied to the entire shipment. Direct Signature Required fees will apply only to those packages within the shipment with a declared value of less than $500.

For international express multiple-package shipments to the U.S. or Canada processed together on a FedEx electronic shipping solution, Direct Signature Required will automatically be applied to the entire shipment if: 1) the shipment contains a package with a declared value equal to or greater than $500; or 2) package-level data is not provided and the average declared value of the packages in the shipment is equal to or greater than $500 (based on the currency of the destination country). Direct Signature Required fees will not apply to these shipments.

FedEx® Declared Value Advantage: option for high-value jewelry items

Service Details
Service Description Jewelry retailers and manufacturers who ship high-value jewelry items need greater peace of mind. That's why we offer FedEx Declared Value Advantage. This contract-only service allows eligible U.S. customers to declare a value up to $100,000* on jewelry, watches and watch movements, pearls, precious and semi-precious stones, jewels, gold, silver, platinum, and other precious metals and alloys used in the jewelry industry (normally limited to $1,000 on most FedEx Express® packages).

For more information on FedEx Declared Value Advantage, including drop-off locations and FAQs, refer to our FedEx Jewelry Shipping Program brochure.

*You must be preapproved and sign a new FedEx Declared Value Advantage contract.
Exceptions Not available for one-time or occasional jewelry shipments. Shipments containing jewelry normally are limited to a maximum liability and declared value of $1,000. If you need to ship jewelry in excess of $1,000 declared value for a special occasion, repair or other one-time need, please contact your insurance provider.

Not available for shipments rated with FedEx One Rate® pricing.
Service Days Monday–Friday; Saturday if available. Call 1.800.GoFedEx 1.800.463.3339 to check availability.
Service Area Shipments within the U.S., including Hawaii and Alaska. Also available to some international destinations.
Pricing Reduction in the standard rate for declared-value charges. In addition, volume discounts and association discounts may apply.
Extras Use FedEx Express features, such as online tracking, zone-based pricing and electronic shipping tools.
Availability

FedEx Declared Value Advantage is available for use with the following shipping services:
FedEx First Overnight®
FedEx Priority Overnight®
FedEx Standard Overnight®
FedEx 2Day® A.M.
FedEx 2Day®
FedEx International Priority®
FedEx International Economy®

How to Use Apply
Qualifications
Packaging


FedEx Declared Value Advantage is a contract-only service that is available for packages shipped outbound from the U.S. location listed in your FedEx Declared Value Advantage agreement. To determine if you qualify, please apply online by giving us some information about your company. You can also call us at 1.800.GoFedEx 1.800.463.3339 or request information via email at dva@fedex.com.

FedEx® Declared Value Advantage: how to qualify

Only select customers may qualify for FedEx Declared Value Advantage. Qualification variables include:

  • Length of your relationship with FedEx
  • Shipment history
  • Package volume
  • Commodities requested

Once you complete and submit an application, the review process is automatic. A FedEx Declared Value Advantage representative will contact you for the next step.

FedEx® Declared Value Advantage: application

To determine if you qualify for FedEx Declared Value Advantage, please apply by giving us information about your company. This service is not available for one-time or occasional jewelry shipments. Application

FedEx® Declared Value Advantage: special packaging

Security Box Kit

  • Fiberboard insert fits snugly inside a FedEx® Medium Box.
  • Provides extra protection from abrasions, indentations, punctures and tears.
  • Inside dimensions:
    11-1/2" x 2-3/8" x 13-1/4"
  • Weight when empty:
    14.5 oz. (including FedEx Medium Box)
  • Free packaging available to FedEx Declared Value Advantage customers.

DVA Security Box

FedEx Box With Safe Insert
  • Reinforced aluminum box in two sizes to fit securely inside the FedEx® Medium Box (M1) and the FedEx® Large Box (L1).
  • Equipped with a combination lock or key lock (only shipper and recipient have access).
  • Provides added safety, security and strength for high-value items.
  • Inside dimensions (large):
    12-3/8" x 3" x 17-1/2"
  • Weight when empty (large):
    5.3 lbs. (including FedEx Large Box)
  • Inside dimensions (medium):
    11-1/2" x 2-3/8" x 13-1/4"
  • Weight when empty (medium):
    4.2 lbs. (including FedEx Medium Box)
  • There is a charge for the safe insert. Order and pay for this packaging option directly from the manufacturer: MPI Magnet, 1.800.544.5930.
DVA Safe box

FedEx® Declared Value Advantage: countries served

Ship to these countries from the U.S. with FedEx Declared Value Advantage* and declare a value for carriage up to $25,000:
Aruba
Austria
Bahamas
Bahrain
Barbados
Belgium
Bermuda
British Virgin Islands
Canada
Cayman Islands
Channel Islands (U.K.)
Chile
Colombia
Costa Rica
Czech Republic
Denmark
England (U.K.)
Estonia
Finland
Germany
Grenada
Guam
Hong Kong
Ireland, Northern (U.K.)
Ireland, Republic of
Italy
Jamaica
Japan
Korea, South
Latvia
Liechtenstein
Macau
Malaysia
Netherlands
New Zealand
Panama
Poland
Puerto Rico
San Marino
Scotland (U.K.)
St. Croix
St. John
St. Kitts and Nevis
St. Lucia
St. Martin
St. Thomas
St. Vincent
Singapore
Spain
Switzerland
Taiwan
Trinidad and Tobago
Turks and Caicos Islands
United Arab Emirates
Uruguay
U.S. Virgin Islands
Vatican City
Wales (U.K.)
 



Go to FedEx® Global Trade Manager to complete the international documents required for your shipment, research country profiles and get other global shipping information. If you have questions about completing international documents, contact FedEx International Customer Service at 1.800.GoFedEx 1.800.463.3339 (say "international services").

*To determine if you qualify, apply online, contact your FedEx account executive, call 1.800.GoFedEx 1.800.463.3339, or request information via email at dva@fedex.com.

Multiple-piece shipments

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Multiple-piece shipments

U.S. Shipments

For FedEx Express® and FedEx Ground® package services, you can ship multiple pieces as a multiple-piece shipment if the pieces: 1) use the same service, bill-to instructions, packaging type and delivery instructions (including FedEx® Delivery Signature Options, collect on delivery, FedEx Express Saturday pickup or delivery, Hold at Location or FedEx Home Delivery® premium service upgrades); 2) move together on the same day from one sender to one recipient; and 3) meet all size, weight and acceptance guidelines for the selected service. Individual packages in a multiple-piece shipment may have different weights, dimensions and declared value. Within the U.S. only, individual packages in a multiple-piece shipment processed through FedEx® electronic shipping solutions may contain different designations of dangerous goods (for FedEx Express) or hazardous materials (for FedEx Ground). All labeling requirements, guidelines and restrictions apply. Each individual piece or single handling unit must have an address label showing complete sender and recipient addresses.

Multiple-piece shipments tendered as express freight must be palletized, stackable, forkliftable, banded and shrinkwrapped to form single handling units.

Once a multiple-piece shipment tendered via a U.S. package service reaches a total shipment weight of 100 lbs. for FedEx Express (200 lbs. for FedEx Express Saver® shipments) or 200 lbs. for FedEx Ground (with contract-only FedEx Ground Multiweight® rates), it is rated based on price per package and price per total shipment weight. You are billed the lower of the two rates. For FedEx Express, a 15-lb. average minimum package weight for the shipment applies. For FedEx Ground, an average minimum package weight for the shipment applies and varies by contract. FedEx One Rate® multiple-piece shipments are not eligible for FedEx Express Multiweight® pricing.

All FedEx electronic shipping solutions can process FedEx Express and FedEx Ground multiple-piece shipments within the U.S., and will place a master tracking number and package-count sequence and total on each label. A FedEx Express Package US Airbill or FedEx Express® Freight US Airbill can accept up to 999 pieces as a multiple-piece shipment (except for shipments in FedEx® Envelope or FedEx® 10kg Box and FedEx® 25kg Box packaging).

For additional information, see FedEx Express Multiweight® Pricing and FedEx Ground Multiweight® Pricing (U.S.).

International Shipments

The weight of each individual piece within an international shipment cannot exceed the specified limits for the destination country, and no more than 10 commodities can be shipped on one international air waybill. Each individual piece (or single handling unit) must have a separate address label showing complete sender and recipient addresses. FedEx Express international multiple-piece shipments are billed based on total shipment weight.

Banded Packages

When you are shipping within the U.S., FedEx also accepts banded packages. If you have two identical-size boxes and the total weight does not exceed 75 lbs., you can band them together to form one piece. Acceptable banding includes 2" pressure-sensitive tape, plastic strapping or fiberglass-reinforced tape. If you use plastic strapping bands, they must be tightened securely. (Do not seal packages with string or rope.) Both packages must be addressed with shipper and recipient information. An additional handling surcharge may be assessed on banded packages.

FedEx International Broker Select®: select your customs broker

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FedEx International Broker Select®: select your customs broker

 

Service Details
Service Description FedEx International Broker Select enables the sender or recipient to designate a specific customs broker other than FedEx (or our designated broker) when shipping via the following services to select countries:
Delivery Area FedEx International Broker Select is available for shipments to more than 120 countries.
Additional Information FedEx Express can complete delivery after customs clearance, depending on clearance arrangements made by the designated broker (an additional fee may apply). FedEx Ground provides final delivery to the recipient for all shipments once they have cleared customs.
Special Instructions Indicate the broker's name, address (including ZIP code or postal code) and telephone number when requesting this option (if using paper air waybills, use the FedEx® Expanded Service International Air Waybill).
Exceptions Saturday service is not available for FedEx International Broker Select shipments.
How to Use For more information, contact your FedEx account executive.



Additional Information for FedEx Express® Shipments


FedEx International Broker Select shipments are routed to the FedEx in-bond location that serves your customs broker. If you choose to have us deliver the shipment to a recipient who is served by a different FedEx location (typically in a different metropolitan area), a fee applies.

Declared value for carriage and customs limits vary by country. You may ship an unlimited number of commodities with FedEx International Broker Select using a single air waybill. In addition to all commodities acceptable for FedEx International Priority and FedEx International Economy, you may ship the following items using FedEx International Broker Select (but certain restrictions apply; please contact FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339 and say "international services" for destination requirements):

  1. Products from animals, marine life or fowl. When importing into the U.S., these products can be accepted with FedEx International Broker Select only if directed to one of these cities:
    ANC/Anchorage, AK BWI/Baltimore, MD
    MSY/New Orleans, LA DFW/Dallas/Ft. Worth, TX
    ORD/Chicago, IL HNL/Honolulu, HI
    JFK/New York City, NY LAX/Los Angeles, CA
    PDX/Portland, OR MIA/Miami, FL
    SEA/Seattle, WA ATL/Atlanta, GA
    SFO/San Francisco, CA BOS/Boston, MA
    EWR/Newark, NJ  

  2. Personal-effects shipments claiming exemption from duty.
  3. Shipments for which a non-FedEx broker will make entry under a Temporary Import Bond (TIB). Shipments previously imported into a country under a TIB that are being tendered for re-export are not acceptable.

    FedEx (or the broker selected by FedEx) will not advance or bill any duties and taxes if FedEx International Broker Select has been selected. FedEx (or the broker selected by FedEx) also reserves the right to clear the shipment if the broker cannot be determined or will not perform clearance, or if complete broker information is not provided (including name, address, phone number and postal code).

    If FedEx clears the shipment, all terms and conditions of FedEx International Priority and FedEx International Economy apply. FedEx International Broker Select shipments are routed to the FedEx facility nearest to the broker that has been customs-approved for holding in-bond shipments.

FedEx International Controlled Export: priority delivery for controlled exports

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FedEx International Controlled Export: priority delivery for controlled exports

 

Service Details
Service Description The FedEx International Controlled Export service option is a fast, reliable way to get your controlled exports where they need to be with the convenience of customs-cleared, door-to-door delivery and the reliability of a time-definite commitment.

This option is available for goods moving under a U.S. State Department (DSP) license or U.S. Drug Enforcement (DEA) export permits, and in-bond shipments moving under a transportation and exportation (customs form CBP7512) from a foreign trade zone or bonded warehouse.
Delivery Area For delivery typically in 1, 2 or 3 business days to more than 205 countries and territories worldwide.
Features
Streamlines customs clearance for importing and exporting by initiating regulatory clearance while your shipments are en route. This expedites the clearance process, facilitates faster delivery and reduces the risk of customs delays.
Additional Information FedEx offers superior tracking that provides the status of your shipment, from origin to destination, within seconds, throughout the world.
A fee applies.
If you find that your broker’s specialized knowledge of your company, products and regulatory complexities gives you that extra level of assurance, you can choose your own customs broker with FedEx International Broker Select®.
Regulatory delays are possible due to export clearance in the Memphis Hub.
Exceptions This option is available only to U.S.- and Puerto Rico-based customers, and only through electronic shipping tools such as FedEx Ship Manager® at fedex.com.
Benefits The FedEx Money-Back Guarantee applies to our commitment to deliver by a specific time on a specific day. If your shipment is delayed — even if only by 60 seconds — you can request a refund or credit of your transportation charges.
Availability This option is available with the following shipping services:

FedEx® Third Party Consignee: service option for importers

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FedEx® Third Party Consignee: service option for importers

 

Service Details 
Service Description FedEx Third Party Consignee is a value-added neutral delivery service option for importers who want to bypass their distribution center and have the manufacturer ship directly to the ultimate recipient without exposing the importer's cost and terms with the manufacturer. Shipments are delivered without a Commercial Invoice and no customs information is made available to the final recipient. Only the shipper and importer have access to the customs data.
Delivery Times FedEx Third Party Consignee gives you the same delivery times as those specified for the particular FedEx® service you use. Our transit time commitment is backed by our money-back guarantee.*
*Transit times and delivery commitments may vary depending on origin and destination. Please contact FedEx Customer Service for details.
Benefits
  • Improved end-to-end transit times — goods are shipped directly to the end customer.
  • Extra destination handling and warehousing costs are eliminated.
  • Customs duties and taxes are based on the import transaction, not the subsequent sales value to the end customer.
Availability This option is available with the following shipping services:
  • FedEx International Priority®
  • FedEx International Priority® Freight
Exceptions
  • Cannot be used for shipping dangerous goods and perishables, and cannot be used with the FedEx International Broker Select® option.
  • Cannot be used for intra-country and intra-European Union shipments.
Delivery Area FedEx Third Party Consignee is available for outbound and inbound shipments between the U.S. and the following countries:1
Australia Latvia
Austria Lithuania
Belgium Luxembourg
Canada2 Malaysia
China Netherlands
Czech Republic New Zealand
Denmark Norway
Estonia Philippines3
Finland Poland
France Singapore
Germany Spain
Hong Kong Sweden
Hungary Switzerland
Indonesia Taiwan
Ireland Thailand
Italy United Kingdom
Japan Vietnam3
Korea  

1 Not available to or from Puerto Rico.
2 Available for shipments inbound to Canada only.
3 Available for shipments outbound from these countries only. U.S.-origin shipments are not accepted.

Additional Information
  • FedEx International Priority and FedEx International Priority Freight features of service apply.
  • Requires a designated importer and a separate recipient for delivery.
  • Transit times and delivery commitments may vary depending on the origin and destination. Contact FedEx Customer Service for further details.
  • Transportation charges and duties and taxes must be billed as "Bill Sender" or "Bill Third Party." The "Bill Recipient" option is not allowed.
For more information about the FedEx Third Party Consignee service option, contact your FedEx account executive.

Ancillary clearance services: fees for special clearance

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Ancillary clearance services: fees for special clearance

FedEx provides import clearance processing for international express package and international express freight shipments, and international ground shipments. FedEx may charge an ancillary clearance service fee, where applicable, on international shipments for clearance processing, for services requested by the shipper, recipient or importer of record, or to recover the costs passed to FedEx by the regulatory agency for regulatory filing. Ancillary clearance service fees that are invoiced are described on a separate line item on the duty-and-tax invoice.

We may apply these service fees, which are subject to change, to either a U.S.- or non-U.S.-based shipper, recipient or designated third party. When possible, we will honor the shipper's request to bill these service fees to the payer as designated on the Bill Duties and Taxes section of the air waybill or shipping label. When we are unable to honor that request, the recipient may be invoiced for applicable ancillary clearance services.

When the Bill Shipper or Bill Third Party option is selected to pay duty-and-tax charges, the payer will be invoiced for all applicable ancillary service fees that are assessed for clearance in the destination country, including all fees resulting from ancillary services that may have been requested by the recipient.

For more information about the ancillary clearance service fees that may apply to your shipment, select your destination country from the list provided at Ancillary Clearance Service Fees Assessed on Import Shipments.

Terms and conditions

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