TrackPass RaceView Technical Assistance - NASCAR.COM

- RaceView - How it Works
- I click the image to launch TrackPass RaceView and nothing happens, or I hear a funny sound. What is wrong?
- The application launches in the same browser and looks off-center or with the bottom cut off. What is wrong?
- Why does my application sometimes give me an "Out Of Memory" Error?
- I can't get Audio and/or Video to play. What next?
- The colors are not clear? What do I do?
- The application launches in the same browser and looks off-center or with the bottom cut off.
- Why is the TrackPass RaceView screen constantly flickering on my computer?
- My internet browser window closes when launching TrackPass RaceView, what do I do?
- My TrackPass RaceView freezes on launch, will not fully load, or stops on 70-95% and when I try to launch it. How do I fix this?
- My TrackPasss RaceView application hangs on load or will not fully initialize

RaceView - How it Works:

The technology that enables the virtual representation of the live race within RaceView is powered by a complex system that includes GPS technology, Radio Frequency, Satellites and 3D models of the tracks and cars.

  • GPS units are placed in each car that communicate with a satellite that detects the location of the car 5 times per second.
  • The location data is then combined with telemetry from the cars and is transmitted via radio frequency to base stations around the track that then sends the data to a production truck onsite.
  • The car location and telemetry data is then processed and sent out via the Internet from the production truck to your computer once the race starts.
  • When you start RaceView, your computer automatically downloads all of the virtual cars and the virtual track for the race you are about to view. The location and telemetry data is then synchronized live with the cars and track once the race starts, allowing you to interact with the race live.

    • Because of the complexity of the system and the fact that RaceView is depending on communication signals from cars traveling nearly 200mph, there are some occasions why you might not have access to a car within RaceView. For example:

  • Sometimes GPS constellations will temporarily fall out of range which can suspend our location data transfer. This is similar to when a common GPS unit in a car has to 'reacquire satellite connection'.
  • As always during most races, there are instances when car equipment (e.g. antenna) can be damaged. This can occur during a crash or incidental car contact which may interrupt our signal.
  • At a NASCAR venue there can be temporary radio frequency interference due to a variety of types of communication devices at the event that could interrupt our signal momentarily.
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    I click the image to launch TrackPass RaceView and nothing happens, or I hear a funny sound. What is wrong?

    You probably have a pop-up blocker trying to protect you from advertising. Some versions of internet explorer or Firefox ship with this, or you may have installed one. Look at the top of the browser window for a message from your browser, right click it, and tell it that it's ok to launch or run the application.

    Microsoft Internet Explorer will also give some users an activeX control warning, which will prevent the application from running. Take the same steps as above to avoid this issue.

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    The application launches in the same browser and looks off-center or with the bottom cut off. What is wrong?

    You may have tabbed browsing enabled. Either disable, or right click the link and ask it to open in another window.

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    Why does my application sometimes give me an "Out Of Memory" Error?

    You may need to tell the Java Plug-in to reserve more memory for itself. You can access this setting from the Windows Control Panel via Java Control Panel Java tab. Click the View button in the area labeled Java Applet Runtime Settings. In the box labeled Java Runtime Parameters type 'Xmx96m'.

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    I can't get Audio and/or Video to play. What next?

  • Check Windows Media Player Buffering
  • Set buffering in Windows Media Player down to 1 second.
  • Click Start, and the Programs or All Programs
  • Click Windows Media Player
  • In Windows Media Player, click Tools and then Options
  • Click the Performance Tab
  • [Skip this step if you are able to see video] Under Network Buffering, click Buffer and change the number to 1 second.
  • Click Apply then Ok
  • Restart your computer at this point to apply the changes.
  • Check your Windows Media Player Version and ensure you have version 9 or higher. Click here for directions on checking your Windows Media Player version. If you do not have Windows Media Player, click here.
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    The colors are not clear? What do I do?

    Some computers cannot display video unless they are in 32-bit color mode.

    To see if you are in this mode:

  • Right-Click on your desktop and choose Properties
  • Click the Settings tab.
  • There should be a box near the lower-right which says Color Quality. From the dropdown menu, make sure 32-bit (true color) is selected.
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    The application launches in the same browser and looks off-center or with the bottom cut off.

    You may have tabbed browsing enabled. Either disable or right-click the link and ask it to open in another window.

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    Why is the TrackPass RaceView screen constantly flickering on my computer?

  • Close RaceView and any other browser windows that may be open.
  • Click on the Start menu and open the Control Panel.
  • Double-click on the JAVA icon to open the JAVA Control Panel window.
  • Select the JAVA tab.
  • Under JAVA Applet Runtime Settings click on the View... button.
  • There may be one or more versions of the JAVA Runtime Enviroment (JRE) under the JAVA Runtime Versions, in the newly opened JAVA Runtime Settings window.
  • For each different version, double-click in the JAVA Runtime Parameters text field and add: -Dsun.java2d.noddraw=true to the text field ensuring that there is a space between any other text already in there.
  • Click the OK button to close the JAVA Runtime Settings window.
  • Click the Apply button in the JAVA Control Panel window.
  • Click the OK button in the JAVA Control Panel window.
  • Close the Control Panel window.
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    My internet browser window closes when launching TrackPass RaceView, what do I do?

    Follow the steps below:

  • Download Firefox at Mozilla.com
    Note: Do not import anything during installation
  • Uninstall/Update Java
  • Click Start, then Control Panel
  • Click on Java, then Remove
    Note: There may be multiple Java entries, please remove all of them.
  • Download and install the newest version (1.5 or Version 5 Update 11) at Java.com
  • Click Download Now, then Begin Download
  • Update video card drivers - click here to learn how
  • After the video drivers are updated, the customer should reboot the computer.
  • Reacquire the application files
  • How to Reinstall Application Data files
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    My TrackPass RaceView freezes on launch, will not fully load, or stops on 70-95% and when I try to launch it. How do I fix this?

    Follow these steps:

  • Delete the Cookies and Temporary Internet files
  • Internet Explorer 6:
  • Click Tools, then Internet Operations
  • Click Delete Cookies, then Click OK
  • Click Delete Files
  • Check the box labeled Delete all offline content, and then click OK
  • Click Ok to return to the browser
  • Internet Explorer 7:
  • Click Tools, then Internet Options
  • Under Browsing History, click Delete
  • Next to Temporary Internet Files, click Delete Files and then Yes to the pop-up box that comes up.
  • Next to Cookies, click Delete Cookies then Yes to the pop-up box that comes up
  • Click Close, and then Ok
  • Mozilla Firefox:
  • Click Tools, then Clear Private Data
  • Put a check in the boxes labeled Cookies and Cache (uncheck all other boxes)
  • Click Clear Private Data Now
  • Open My Computer
  • Go to the following path:
    C:\Documents and Settings\ "User Name"\
    Note: the User Name is the account name the you use to log on to Windows
  • Delete the folder names .sv
  • Now, relaunch TrackPass RaceView
    Note: TrackPass RaceView may take longer to launch because all files are being reacquired or downloaded.
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    My TrackPasss RaceView application hangs on load or will not fully initialize

    If this happens you will need to locate and delete the .sv folder that is stored on your computer when launching RaceView.

    Try the following steps to fix the issue:

  • Close all browser windows
  • Open My Computer (this is on your desktop)
  • Go to the following path: C:\ Documents and Settings\ "User Name" \
    Note: the User Name is the account name you use to log on to Windows
  • Delete the folder .sv
  • If it exists, delete the folder named .jogl_ext
  • Now, relaunch TrackPass RaceView - Note: TrackPass RaceView may take a little longer to launch because you have to reaquire (download) all files
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    If you are still having issues with TrackPass RaceView, you may need to update your video card drivers. First, you will need to verify your video cards manufacturer. To do so, please complete the following steps:

  • Click Start, then Run
  • In the Run window, type dxdiag
  • This will run the DirectX Diagnostic Tool. From that window, click on the Display tab at the top.
  • In the field labled Manufacturer, you will find the manufacturer of your video card.

    • From the Display tab, you will want to use the Chip Type area to determine the manufacturer of the chip as their drivers are the most commonly supported and tested throughout the industry. Should that field not have anything listed, you can use the Name field to determine the common card name which is our second recommendation.

    Top 3 most common video card manufacturers:

  • ATI - http://ati.de/support/driver.html
  • NVIDIA - http://www.nvidia.com/content/drivers/drivers.asp
  • Intel - http://downloadcenter.intel.com/scripts-df-external/Support_Intel.aspx?iid=home+hdr_nav2_download -

    • Click Graphics on the left side of the screen. Now choose Desktop Graphics Controllers or Laptop Graphics Controllers depending on whether you have a dektop computer or a laptop (notebook) computer.

    On the driver page, every driver should be marked by a date. You will want to compare this date to the date listed on the Display tab in the DirectX Diagnostic Tool. If the date on the driver page is more recent than what DirectX shows, you'll want to update your drivers.

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