Customer support
Get help with your deliveries and skip the call to customer service by using these self-serve tools and resources.
Check up on your support ticket Your support ticket
Support ticket: This number begins with a ‘C-’ followed by a series of digits. Tracking number: This is just a series of digits –– it’s also the same as the air waybill number
Where can I find my support ticket or tracking number?
To get your support ticket, just contact us by email, phone or chat. It should always start with a ‘C-’ followed by a series of digits. Your tracking number can be found on the shipment confirmation page, confirmation email and shipping label. Bear in mind the air waybill number is also the same as the tracking number.| Support ticket |
|---|
Answers to frequently asked questions
Didn’t find the answers you need? Give us a call. Find the customer service phone number that fits your type of shipment or service.