Photo of two business owners, one working on a design and the other on a laptop with a FedEx box.

E-commerce tools and services

E-commerce tools and services

How FedEx can help your online business thrive.

Small Business Center menu
SBC home

Connect to our network of small business peers and experts. They understand the big challenges that you face every day. Get ideas and insights on services and tools that can help your business thrive. 

To simplify your search for help, this page contains links to FedEx and external resources and is updated reguarly. Information and resources cover everything from financial relief to operational assistance. 

Tech Chat

What platform do you use? Which tools help your business be more efficient? Get answers to these questions and more  directly from other small businesses facing the same challenges and opportunities as you.

E-Commerce Center

From small to large, e-commerce businesses share a unique set of challenges and opportunities. Visit the E-Commerce Center to get resources to help you ship online orders, surpass customer expectations and grow your business.

Grant contest

The 8th annual FedEx Small Business Grant Contest has ended. We awarded more than $250,000 to 12 businesses across the U.S. Learn more about the 2020 winners.

Podcast

We meet a lot of entrepreneurs on their business journey and have great conversations about what it's really like running a small business. The Making It Work podcast lets you be a fly on the wall while a team of savvy entrepreneurs share techniques and best practices with our small business support team.

How can we help you with your e-commerce business?

box icon
box icon

Shipping options

YOUR NEED:

Shipping options that don't break your budget. Because affordable shipping makes it easier for you to give your customers what they want — low or no cost shipping.

fedex ground truck icon
fedex ground truck icon

WHAT WE OFFER:

We deliver every day of the week with FedEx Home Delivery®. It's fast ground shipping that lets you deliver to most residences on Saturday and many on Sunday at no additional cost. 

We have you covered with shipping options that fit your needs for speed and economy — no matter the destination or the shipment size. 

fedex ground truck icon
checkmark icon

HOW TO GET STARTED:

Are you looking for more services?

We can help you with:

  • Pickups scheduled automatically, only on the days you need to ship, saving you time and money. With FedEx Ground Automated Pickup, we'll waive your weekly pickup fee for weeks when you don't need to ship.
  • Delivering economically to your Canadian customers. With FedEx International Ground® shipping, we offer streamlined cross-border shipping. It has day-definite, door-to-door delivery in 2-7 business days for packages weighing less than 150 lbs.
  • Freight shipping with flat rates and the added protection of a box. FedEx Freight® box gives you all that plus no classification, so you can save on mixed-commodity shipments.

We can help you with:

  • Platforms and integration through FedEx Returns Technology that give your customers self-service return options and give you a faster way to give your customers return credit. 
  • Designing a smoother and more efficient supply chain. FedEx Supply Chain manages 35 million square feet of warehouse space. We’ve got you covered.
  • Delivering freight to your customers' houses, and businesses that have limited access, with FedEx Freight Direct. They get more options and you get simplified pricing and faster transit times.
  • Late-day pickups of shipments for next-day fulfillment of orders with FedEx Extra Hours. It extends online order cutoff times by 5 to 8 hours for local customers who want next-day delivery — giving you a competitive edge and lowering your cart abandonment. Ask your sales representative for more details.
  • Picking up packages on Saturday and Sunday. This helps you give a great shopping experience to your customers. It also helps you manage your fulfillment and spread orders and staffing throughout the week. Check with your sales representative to see if you're eligible.
users groups icon
users groups icon

Exceptional recipient experiences

YOUR NEED:

Convenient options for your customers to hold their packages for pickup so they don't miss a delivery or suffer from porch piracy. Because fewer missed deliveries and thefts mean less of your time and money spent on customer service calls.

fedex ground truck icon
fedex ground truck icon

WHAT WE OFFER:

We have thousands of locations across the country where your customers can pick up their packages, including FedEx Office locations, Walgreens, Dollar General and many more participating stores. 85% of the U.S. is within five miles of a FedEx location. Some are even open 24/7.

fedex ground truck icon
checkmark icon

HOW TO GET STARTED:

  • Use our toolkit to let your customers know they can use FedEx Delivery Manager® to hold and redirect packages, and sign for shipments remotely.
  • Offer FedEx Hold at Location right at checkout with FedEx integration

YOUR NEED:

Easy returns that encourage your customers to buy again. Because 95% of customers will shop again with a merchant if they have a positive returns experience.1

fedex ground truck icon
fedex ground truck icon

WHAT WE OFFER:

Our services make returns easy on you and your customers, which saves you time and helps boost customer loyalty. 

Are you looking for more services?

We can help you with:

  • Making your mark and creating a memorable unboxing experience. With our custom branded boxes, you can easily add graphics and instructions. And there’s no minimum order, so you don’t get stuck with extra inventory.
  • Supporting your customers after delivery to help build customer loyalty. See how to help them control their delivery and create a returns process that's easy on them and saves you time. 

We can help you with:

globe icon
globe icon

Services for going global

YOUR NEED:

Tools for easier global expansion. Because 70% of the world's purchasing power is located outside the United States, according to the U.S. Department of Commerce.

fedex ground truck icon
fedex ground truck icon

WHAT WE OFFER:

Our tools and services assist you through the process of international shipping.

fedex ground truck icon
checkmark icon

HOW TO GET STARTED:

Check out our step-by-step guide to international shipping and take advantage of our tools and services:

Are you looking for more services?

We can help you with:

  • Delivering easily and economically to your Canadian customers. With FedEx International Ground® shipping, we offer streamlined cross-border shipping. It has day-definite, door-to-door delivery in 2–7 business days for packages weighing less than 150 lbs.
  • Reaching global markets. Explore how exporting benefits your bottom line and makes you more competitive. And get guides to help you plan taking on new markets.

We can help you with:

  • Delivering to your global online retail customers reliably and affordably. With FedEx Cross Border, you get e-commerce technology, transportation solutions and trade management services.
  • Navigating the complexities of international trade easily and cost-effectively. WorldTariff® is your source for international customs duty and tax information.
bulb icon
bulb icon

Insights on business

YOUR NEED:

Information to help you grow your business. Because the second hardest thing about starting a business is growing that business.

fedex ground truck icon
fedex ground truck icon

WHAT WE OFFER:

We're sharing what we've learned from the thousands of small businesses we've worked with. And what we've learned from the experts they rely on.

fedex ground truck icon
checkmark icon

HOW TO GET STARTED:


1Source: Narvar Consumer Study. “Making Returns a Competitive Advantage.” June 2017.