• Customer Service FAQs
  • Instant Quotes

Customer Service

  • Pick-up request
  • Service and price information
  • Package status and Proof of Delivery
  • General inquiries and advice

Please call our customer service teams to book space for shipments over 300 kgs. Some other services may require advance booking too, click here for details.

Customer Service Hotline

  • 1-800 58 58 35 (toll-free line for local lines only)
  • 84-28-39480 370 (non-toll-free line)

Customer Service Hours

Monday through Friday from 0700 hrs to 2000 hrs
Saturday: 0730 hrs to 1630 hrs
Sunday: No Service
Public Holidays : No Service

File A Claim

To file a claim for shipment loss or damage, please download the form and instructions here and deliver the completed form by mail, fax or e-mail to our FedEx Customer Service Team. (This form is in PDF format, requiring the use of Adobe Acrobat Reader, which can be uploaded via the link here.)

To file a claim for shipment delay, please contact your local FedEx Customer Service Team directly, rather than using the form above.

Download claim form

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