Customer support
Get help with your deliveries
Skip the call to customer service by using these self-serve tools and resources.
Check up on your support ticket Your support ticket
Where can I find my case or tracking number?
To get your case number, just contact us by email, phone or chat. It should always start with a ‘C-’ followed by a series of digits. Your tracking number can be found on the shipment confirmation page, confirmation email and shipping label. Bear in mind the air waybill number is also the same as the tracking number.| Case |
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Answers to frequently asked questions
More self-service tools and resources
Explore your shipping options
Whether you need to compare delivery services, calculate shipping rates, or find packing supplies, we've got you.
Get small business support
We’re all in for small business. Save time with self-service tools, schedule a call with a sales support rep, or chat live.
Pack and ship like a pro
Visit our online How-to Hub for guidance on everything from international shipping to packaging specialty items.
Visit our video support library
Get help with shipping, tracking, managing your account, and more. Our how-to videos give you step-by-step guidance.
Connect with us via mobile for quick answers
We're here to support you, but you may not need to call us if you join FedEx Delivery Manager®. It lets you track packages from shipment to arrival. Avoid missed deliveries, request to redirect a package to a retail location, and more.
Text 29372 to connect with our
Virtual Support Assistant.*
*Message and data rates may apply
Download the FedEx®
Mobile app.
Didn’t find the answers you need? Give us a call. Find the customer service phone number that fits your type of shipment or service.