Customer experience insights for small business

Creating an effective customer advocate program

Building brand advocacy through can be simple if you offer excellent service and products and show loyalty to your brand ambassadors.

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Company Christmas cards and holiday messages to clients

There are unspoken rules associated with company Christmas cards. Here’s how to effectively communicate a Happy Holidays message to clients.

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Contactless business practices to create a safe customer experience

Here's a retail health and safety checklist to make your retail business shopping safe/friendly in the age of COVID-19.

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Guide to VIP events and rewarding your best customers

Create value for customers through VIP event ideas that include access to discounts and special products.

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How to create successful customer loyalty programs

Loyalty programs for small businesses engage and reward customers and build long-term relationships

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How to get Google reviews in seven steps

Positive Google reviews can build customer trust and also help your business show up in local search results. Here’s seven steps to good reviews.

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How to improve your business with a customer satisfaction survey

Discover how to create a customer survey that you can act on to help support and grow your business.

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Seven winning client retention strategies for your business

Client retention is vital to running a successful business. A customer retention program is an essential aspect of an effective marketing plan.

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Tips for writing business thank you notes

Wondering how to thank a client for their business? Here are six steps to writing client appreciation cards and “thanks for your support” messages.

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How to create successful customer loyalty programs

Loyalty programs for small businesses engage and reward customers and build long-term relationships

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