Customer experience insights for small business

Building brand advocacy through can be simple if you offer excellent service and products and show loyalty to your brand ambassadors.

There are unspoken rules associated with company Christmas cards. Here’s how to effectively communicate a Happy Holidays message to clients.

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Here's a retail health and safety checklist to make your retail business shopping safe/friendly in the age of COVID-19.

Create value for customers through VIP event ideas that include access to discounts and special products.

Loyalty programs for small businesses engage and reward customers and build long-term relationships

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Positive Google reviews can build customer trust and also help your business show up in local search results. Here’s seven steps to good reviews.

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Discover how to create a customer survey that you can act on to help support and grow your business.

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Client retention is vital to running a successful business. A customer retention program is an essential aspect of an effective marketing plan.

Wondering how to thank a client for their business? Here are six steps to writing client appreciation cards and “thanks for your support” messages.