Resources and Support

Questions? On-screen help, user guides and our technical assistance line are all on hand for you. And our experts can show you how to get many more benefits from your FedEx Ship Manager® Software.


Data integration is an easy way to save time, increase productivity, avoid errors and simplify daily tasks. In fact, you can cut your shipping time in half. Let us show you the time-saving practices that lead to success and growth.

Learn more about integration

Access Support

When it comes to ensuring a trouble-free experience with FedEx Ship Manager Software, we’re here for you. Access and download the latest support documentation here — including User Reference Guides, New Features Guide, Job Aids, and Reference Guides.

Learn more about resources and support

Manage Databases

Safeguard your important FedEx Ship Manager Software data to ensure that your important shipping records and addresses are backed-up and easy to restore.

Learn more about managing your databases

Download Patches/Hot Fixes and Installation Documentation

Start streamlining your shipping operation today with free downloads of FedEx Ship Manager Software patches/hot fixes and installation documentation.

Learn more about downloading patches/hot fixes and installation documentation