Tips for Return Shippers

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Change your return label.

See how to edit your documents

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Return Type Job Aid

When processing your international return package with a FedEx electronic shipping solution, you'll need to provide a reason for that return for customs clearance purposes on the return shipment. This job aid will help you do just that.

Download job aid

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Return shipments from Canada

Valuable shipments traveling from Canada to a non-U.S. destination require a B13A Export Declaration form.

Access info on completing the form

Download the form

Tips for Return Shippers

As the return shipper, your role is simple — you don’t need to waste valuable time trying to manage changes in returns. We provide the resources for you to easily get returns moving.

You can learn How to Create a Label or find out more about your role in the return process using the following resources:

How to get your return shipment to FedEx

Here are a few options to help your return package easily reach FedEx: 

  • Call 1.800.GoFedEx 1.800.463.3339 to schedule a return package pickup. You don’t need a FedEx account number, but you do need to specify that you are requesting a pickup for a return shipment.
  • Drop off return packages at a convenient FedEx® Drop Box (for FedEx Express® returns only) or FedEx® shipping location (for both FedEx Express and FedEx Ground® returns).
  • Use our convenient locator tool to find the nearest FedEx location.

Pickup availability for FedEx® Global Returns

Customers with global return shipments will have three options for pickups:

  1. Call FedEx Customer Service and request a pickup for a return shipment.
    • FedEx Express international shipments: Pickups for returns can be scheduled using only a tracking number or with an account number.
    • FedEx International Ground® shipments: Pickups for returns can be scheduled using an account number. (Usually, the original shipper’s account number is provided, but another account number can be used.)
  2. Schedule a pickup online.
    • FedEx Express international shipments: Pickups for returns can be scheduled online if an account number is used at
    • FedEx International Ground shipments: Pickups for returns can be scheduled using an account number or a tracking ID number at
  3. Include the return shipment in a regular scheduled pickup.

Dropoff options for FedEx Global Returns

Customers with global return shipments will have two options for dropping off packages:

  1. Drop off the shipment at any FedEx location. 
    • Both FedEx Express and FedEx Ground return shipments can be dropped off at a FedEx Authorized ShipCenter® location.
  2. Use a drop box.
    • Only FedEx Express international shipments can be dropped off at a drop box.

Commercial Invoice

All international shipments, regardless of value, require a Commercial Invoice. The Commercial Invoice is the basic statement of the seller to the buyer for goods shipped; it ideally represents a complete record of the business transaction between the exporter and the importer with regard to the goods sold. It is the main document used by customs officials for control, valuation, and duty determination. The Commercial Invoice must fully identify the shipment, and serves as the basis in preparing all other documents covering your shipment.


  • FedEx Express shipments: Commercial Invoice paperwork is required for most commercial commodities. You must submit one signed original and two copies.
  • FedEx International Ground shipments: Three copies of the Commercial Invoice are required for all shipments to Canada. For multiple-piece shipments to a single recipient, only one copy is needed.


If you're not sure if you need a Commercial Invoice, go to Find International Documents on FedEx® Global Trade Manager, or call 1.800.GoFedEx 1.800.463.3339 and say "international services."

At FedEx Global Trade Manager, in addition to finding the right documents for your international shipments, you can also prepare, store, and reuse them online with the FedEx Document Preparation Center. Your shipment info is even transferred right into FedEx Ship Manager® at, so you can quickly complete your shipping label, too. If you prefer to print a Commercial Invoice and complete it by hand, you can download the form for FedEx Express shipments or download the form for FedEx Ground shipments from the U.S. to Canada. You may also use your own business or personal stationery for the Commercial Invoice, as long as you include all the required info.

Returning from the U.S., Puerto Rico, or the U.S. Virgin Islands?

When processing a return shipment coming from the U.S., Puerto Rico, or the U.S. Virgin Islands in which any single Schedule B commodity is valued at more than USD$2,500, please follow the steps below. Please note that FedEx Global Returns is not available for U.S.-Puerto Rico, Puerto Rico-U.S., and intra-Puerto Rico return shipments.

Step 1: Contact the U.S. Principal Party in Interest (USPPI) to request that they file the Electronic Export Information (EEI) through normal filing practices (an authorized Automated Export System (AES) option, the AESDirect website, or the FedEx Export AgentFile® application) to obtain the Internal Transaction Number (ITN). The ITN authorizes and approves the shipment for export out of the U.S., Puerto Rico, or the U.S. Virgin Islands. The ITN is 15 digits long and follows this format: XYYMMDD+6 numbers. Find a copy of the FedEx Export AgentFile form here.

Step 2: Enter the ITN into your shipping solution so that it's printed on the return label.

Please note:

  • Only the USPPI can file the EEI. It is their responsibility to ensure the EEI is current and correct at the time of exporting. If any data changes between the time the EEI is filed and the shipment is exported, the USPPI must amend the EEI.
  • The following types of shipments are prohibited when using the FedEx Global Returns solution:

The return shipment contains merchandise, regardless of value, that requires an export license or permit.

The return merchandise is subject to the International Traffic in Arms Regulations (ITAR), regardless of value.

The return shipment, regardless of value, is being sent to Cuba, Iran, North Korea, Sudan, or Syria.

The return shipment contains rough diamonds, regardless of value (HTS7102.10, 7102.21, or 7102.31).

Access information about the EEI 

Access user guides from the AESDirect website

You can obtain additional information at or by calling the AES Call Center at 1.800.549.0595.

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