FedEx® Global Returns

FedEx® Global Returns

Get tips and tools for original shippers and return shippers.

Get tips and tools for original shippers and return shippers.

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Tips for Original Shippers

As the original shipper, you’ll have the most control over the return shipment. You can choose the return speed and destination, and you’ll be able to decide how much control the return shipper has during the process.

You can learn how to create a label or find out more about your role in the return process using the following resources.

Download the guide to FedEx Global Returns

Return Type Job Aid

When processing outbound and inbound international returns using a FedEx® electronic shipping solution, you need to provide a reason for the return. Here’s how.

Download the job aid PDF
A small business owner views the guide to learn country-specific customs requirements

Return Clearance Country Guide

Find country-specific customs requirements for import and export shipments detailed in our intensive PowerPoint guide.

Download our guide
A woman uses her laptop to download the Shipper Resources guide

Shipper Resources

Find useful information about how FedEx Global Returns can give you control over your return process so you can provide your customers with a good experience.

Download the PDF
Two FedEx customers complete the Letter of Authorization

Letter of Authorization

Use the downloadable PDF of the letter to provide confirmation that you’ve authorized the returning party to bill FedEx Express® shipments to a designated account.

Download the letter

Can I choose FedEx Express international service for the outbound shipment and FedEx International Ground® service for my return shipment?

Yes, print or email return labels are available for use by both FedEx Express international and FedEx International Ground shippers where these services are available. Alternative shipping options may also be chosen for both the outbound and return portion of a shipment. For example, outbound shipments to Canada can be sent via FedEx Express international service and the return can be sent via FedEx International Ground, and vice versa.

Yes, both the label and the international documents can be saved as a PDF and emailed to your customer from your email address. 

Yes, for FedEx Express international shipments, the brokerage service is automatically included. For FedEx International Ground® shipments, a clearance entry fee will apply.  

Yes, the FedEx International Broker Select® option is available with the global print and email return labels.

Yes, you can track the status of your return shipment on the fedex.com tracking page. In addition, FedEx® Tracking offers the ability to see the linkage between the original outbound shipment and the return shipment. You can also log in and use the data export feature to download reports from FedEx Tracking. The report will display all of your return shipments, including those in transit, those already delivered and those with a return label created but not shipped yet. This information is available for up to two years. 

No, electronic trade documents are not supported for international return shipments.

No, multiple-piece shipments are not available with international returns. However, you do have the ability to print multiple identical labels and customs documents.

When you create the print return label, you can save it as a PDF and use your company’s email account to send the label to your customers. When your customers get the return label, they can print it and ship the package, but they can’t make any changes to the shipment details. If they require any changes to the details on the return label or lose the return label, they will have to contact you for a new label. 

When you create an email return label, FedEx sends an email to the return shipper with a link from which they can access the return label online. The return shipper has the ability to directly edit any details of the return shipment themselves, which saves time and effort because the shipper doesn’t have to contact you for a new return label. This can be critical for international return shipments. Also, the email return label has a slightly higher surcharge.

Yes. A party in a third country can manage returns between two other countries. Simply replace the pre-populated “To” and “From” fields with the correct addresses. Then send a PDF of the return label and customs documents, or have an email return label and customs documents sent from FedEx.

Commercial Invoice, Pro Forma and up to five additional documents can be attached.

Yes. A Commercial Invoice can be created while processing return shipments.

No. The return shipper can schedule a pickup or use their regular pickup.

Discounts vary on a case-by-case basis. Talk to your FedEx account representative to find specific information about your discounts.

Tips for Return Shippers

As the return shipper, your role is simple — you don’t need to waste valuable time trying to manage changes in returns. We provide the resources for you to easily get returns moving, such as how to create a label or find out more about your role in the return process.

A customer works with a FedEx employee to process an international return package

Return Type Job Aid

When processing your international return package with a FedEx® electronic shipping solution, you'll need to provide a reason for that return for customs clearance purposes on the return shipment. This job aid will help you do just that.

A courier loads packages onto a FedEx cargo plane

Return Shipments From Canada

Valuable shipments traveling from Canada to a non-U.S. destination require a B13A Export Declaration form.

Here are a few options to help your return package easily reach FedEx: 

  • Call 1.800.463.3339 to schedule a return package pickup. You don’t need a FedEx account number, but you do need to specify that you are requesting a pickup for a return shipment.
  • Drop off return packages at a convenient FedEx® Drop Box (for FedEx Express® returns only) or FedEx shipping location (for both FedEx Express and FedEx Ground® returns).
  • Use our convenient locator tool to find the nearest FedEx location.

Customers with global return shipments will have three options for pickups:

1. Call FedEx Customer Service and request a pickup for a return shipment.

  • FedEx Express® international shipments: Pickups for returns can be scheduled using only a tracking number or with an account number.
  • FedEx International Ground® shipments: Pickups for returns can be scheduled using an account number. (Usually, the original shipper’s account number is provided, but another account number can be used.)

2. Schedule a pickup online.

  • FedEx Express international shipments: Pickups for returns can be scheduled online if an account number is used at fedex.com/pickup.
  • FedEx International Ground shipments: Pickups for returns can be scheduled using an account number or a tracking ID number at fedex.com/pickup.

3. Include the return shipment in a regular scheduled pickup.

Customers with global return shipments will have two options for dropping off packages:

1. Drop off the shipment at any FedEx location.

  • Both FedEx Express® and FedEx Ground® return shipments can be dropped off at a FedEx Authorized ShipCenter® location.

2. Use a drop box.

  • Only FedEx Express international shipments can be dropped off at a drop box.

All international shipments, regardless of value, require a Commercial Invoice. The Commercial Invoice is the basic statement of the seller to the buyer for goods shipped; it ideally represents a complete record of the business transaction between the exporter and the importer with regard to the goods sold. It is the main document used by customs officials for control, valuation and duty determination. The Commercial Invoice must fully identify the shipment and serves as the basis in preparing all other documents covering your shipment.

  • FedEx Express® shipments: Commercial Invoice paperwork is required for most commercial commodities. You must submit one signed original and two copies.
  • FedEx International Ground® shipments: Three copies of the Commercial Invoice are required for all shipments to Canada. For multiple-piece shipments to a single recipient, only one copy is needed.

If you're not sure whether you need a Commercial Invoice, go to Find International Documents on FedEx® Global Trade Manager or call 1.800.463.3339 and say "international services."

At FedEx Global Trade Manager, in addition to finding the right documents for your international shipments, you can also prepare, store and reuse them online with the FedEx Document Preparation Center. Your shipment info is even transferred right into FedEx Ship Manager® at fedex.com, so you can quickly complete your shipping label, too. If you prefer to print a Commercial Invoice and complete it by hand, you can download the form for FedEx Express shipments or download the form for FedEx Ground® shipments from the U.S. to Canada. You may also use your own business or personal stationery for the Commercial Invoice, as long as you include all the required info.

When processing a return shipment coming from the U.S., Puerto Rico or U.S. Virgin Islands in which any single Schedule B commodity is valued at more than USD$2,500, follow the steps below. Please note that FedEx Global Returns is not available for U.S.-Puerto Rico, Puerto Rico-U.S., and intra-Puerto Rico return shipments.

1. Contact the U.S. Principal Party in Interest (USPPI) to request that they file the Electronic Export Information (EEI) through normal filing practices — an authorized Automated Export System (AES) option, the AESDirect website or the FedEx Export AgentFile® application — to obtain the Internal Transaction Number (ITN). The ITN authorizes and approves the shipment for export out of the U.S., Puerto Rico or U.S. Virgin Islands. The ITN is 15 digits long and follows this format: XYYMMDD+6 numbers. Find a copy of the FedEx Export AgentFile form here.

2. Enter the ITN into your shipping solution so that it's printed on the return label.

Please note:

  • Only the USPPI can file the EEI. It is their responsibility to ensure the EEI is current and correct at the time of exporting. If any data changes between the time the EEI is filed and the shipment is exported, the USPPI must amend the EEI.
  • The following types of shipments are prohibited when using the FedEx Global Returns solution:
    • The return shipment contains merchandise, regardless of value, that requires an export license or permit.
    • The return merchandise is subject to the International Traffic in Arms Regulations (ITAR), regardless of value.
    • The return shipment, regardless of value, is being sent to Cuba, Iran, North Korea, Sudan or Syria.
    • The return shipment contains rough diamonds, regardless of value (HTS7102.10, 7102.21 or 7102.31).

Access information about the EEI 

Access user guides from the AESDirect website

You can obtain additional information at www.aesdirect.census.gov or by calling the AES Call Center at 1.800.549.0595.

Payment may be in the form of a valid credit card (Visa, MasterCard, American Express, Discover and JCB).

A new label and the applicable customs documents can be created for you if you contact the party that sent them to you. A single print return label and customs documents can be created and sent as a PDF file via email to you. Also, you can call the original shipper, who will process a request for FedEx to email a link with a single return label and customs documents for you to access. For FedEx email return labels, you can reprint the labels and customs documents up to five days after completing the label.

You do not need to have a FedEx account number in order to send a return shipment. You can schedule a FedEx pickup with only a tracking number, or include the return shipment as part of a regular scheduled daily pickup if you have one. Return shipments may also be dropped off at any FedEx location, or customers can use a FedEx Express® Drop Box for FedEx Express® return shipments if you do not have a regular scheduled pickup with FedEx. 

This symbol signifies a FedEx Express return. 

FedEx Express

This symbol signifies a FedEx Ground return. 

FedEx Ground

You should contact the original shipper and request that another return label be sent to you for the second shipment.  

You should contact the party who sent the paperwork to you and request a new print return label, or have them email you an editable return label and customs documents.

Yes. The returning party needs only the tracking number from the return label when calling FedEx Customer Service to schedule a pickup.

This service is not available with FedEx Global Returns. However, if the original shipper allows for it, labels and customs documents can be printed online.

No. The return shipper can schedule a pickup or use their regular pickup.

Commercial Invoice, Pro Forma and up to five additional documents can be attached.