FedEx® Global Returns

FedEx® Global Returns

Frequently Asked Questions

Frequently Asked Questions

Menu Created with Sketch.

Return Solutions Questions

FedEx Global Returns is available from more than 190 countries and territories. Download the full list.

A return label surcharge will only be applied once FedEx receives the return shipment. The cost is USD$0.50 per shipment* for a print return label or USD$1.00 for an email return label. If the return label isn’t used, no surcharge is applied. 

Return shipment transportation charges and surcharges can be billed to the original shipper’s FedEx account number or a third party’s FedEx account number. Current billing restrictions for China and Taiwan third-party payers will apply to return shipments.

No minimum volume is required. As long as you have the most current version of your chosen FedEx® electronic shipping solution, the service is available to you by simply logging in — whether you have one return or 1,000.

As long as the account that created the label is in good standing, the print return label does not have an expiration date. Email return labels may be set to be accessible for a maximum of two years from the date of the request for U.S. domestic shipments, including FedEx Express and FedEx Ground. Once the email return label has been printed (like the print return label), it never expires for use, as long as the account that created the label is in good standing.

FedEx Ship Manager® at fedex.com, FedEx Ship Manager® Software, FedEx Ship Manager® Server and FedEx Web Services offer the international return label and domestic return label.

FedEx Global Returns is available anywhere FedEx currently offers automated outbound service, with the exception of U.S.-Puerto Rico, Puerto Rico-U.S., and intra-Puerto Rico return shipments. 

FedEx Global Returns should not be used for imports, since imports and returns require different types of clearance. You can talk to your FedEx account representative for additional information about importing goods.

Up to two years, depending on the timeframe provided by the original shipper.

Existing billing restrictions apply. Talk to your FedEx account representative for more information about your account.