Frequently Asked Questions
What payment options are available?
Payment may be in the form of a valid credit card (Visa, MasterCard, American Express, Discover, and JCB).
What is C-TPAT?
C-TPAT is the acronym for Customs-Trade Partnership Against Terrorism. As its name implies, C-TPAT is a Government-Industry program designed to increase security at our borders. Industry participation is on a voluntary basis.
Why has customs rolled out C-TPAT now?
Customs' primary focus, as a result of the tragic events of September 11, is fighting terrorism. This program is a major step in that direction.
What are the benefits of joining? Why should we sign up?
Customs has proposed some concrete benefits to companies who participate in this program. Included in these are:
- Reduced customs inspections
- Reduced border delays
- Entitlement to a customs account manager
- Eligibility for account-based processes
- Participation in the war against terrorism
- Need certification to proceed with Importer Self-Assessment (ISA) program
What is the downside of not participating in the program?
Increased inspections; increased border waiting time; exclusion from the next generation of customs partnership programs; and potentially negative publicity from failure to act with due diligence in the event of a catastrophic event associated with your supply chain.
It sounds as if joining this program is just a matter of writing a letter and completing a questionnaire. Why do we need assistance?
Participating in C-TPAT is more complex than simply completing a questionnaire. Before the required application and questionnaire can be completed, a comprehensive evaluation of security procedures, training and recordkeeping must be undertaken by your company to ensure that your protocols are in line with customs C-TPAT standards. These undertakings can be made less burdensome by engaging FedEx Trade Networks.
If this is an evolving program, shouldn't we wait until customs develops more details?
Although C-TPAT is a work in progress, customs has provided a matrix of standards and will continue to develop the methodology over time in reaction to various situations that occur. Therefore, there is no benefit to taking a wait and see attitude. In this world of just-in-time inventories, companies can't afford to experience supply chain disruptions and the unpredictability that is caused by increased intensive inspections. Not only do border delays cost money, but they also create negative customer perception. FedEx Trade Networks can help get you started on the way toward C-TPAT compliance, while ensuring that your management is kept up-to-date on the latest regulatory updates.
Does customs provide standards with which to measure supply chain security?
Yes. Customs has published minimum requirements that must be met by companies seeking C-TPAT certification.
Who is eligible for entry into the C-TPAT program?
Currently C-TPAT is open to importers, transportation providers and brokers. Customs plans to expand C-TPAT's scope to include other vendors and exporters in the future. Customs hopes to create a community of C-TPAT-approved companies.
When do benefits begin?
Benefits begin 60 days after the completion, submission, and approval of the Supply Chain Security Questionnaire.
How will C-TPAT work on an ongoing basis?
The C-TPAT program is one of continuous improvement. If there are shortfalls, companies will design action plans, with the assistance of their customs account managers, that reflect their C-TPAT commitments. Companies will track their progress in fulfilling the required security improvements.
Do C-TPAT requirements apply solely to a company's internal supply chain?
No. The importer is required to ensure that all suppliers of materials, services and transportation — both internally and externally — are fully compliant with C-TPAT guidelines. These outside service providers include brokers, carriers, freight forwarders and other partners.
Will the information we provide to customs be made public?
No. All information on supply chain security will be kept confidential. Customs will not disclose a company's participation in C-TPAT without its consent. Customs will publicize the names of companies that have not requested confidentiality.
Is participation in C-TPAT limited to low-risk importers?
No. C-TPAT is open to all importers. However, there is no guarantee of admission.
Is C-TPAT a viable program for medium and small companies?
C-TPAT is important to all companies that import, need to minimize border delays and who wish to participate in future customs programs and initiatives.
What is Customs' future vision for C-TPAT?
Customs is seeking to create a community committed to a strong anti-terrorism partnership.
Must companies undergo a Focused Assessment to participate in C-TPAT?
No, but companies that wish to participate in the Importer Self-Assessment (ISA) program and other future customs partnerships must be C-TPAT-certified. For companies that wish to reduce cycle times or eliminate customs audits, the ISA is an important program.
Can FedEx Trade Networks assist us in making our application to the C-TPAT program?
Certainly. Our staff of professionals — which includes customs attorneys, brokers, security professionals, logisticians and other transportation professionals — is ready to help our clients fulfill all of the requirements necessary for participation in the C-TPAT program.
Can the FedEx Trade Networks group assist our company in developing an acceptable Supply Chain Security Questionnaire that fulfills Customs requirements?
Our staff is fully versed in the customs requirements of this program. We will assist your company in the creation and completion of the required documentation.
Can FedEx Trade Networks assist our company in conducting a comprehensive self-assessment of our supply chain security protocols?
Yes. The FedEx Trade Networks staff is experienced in conducting both diagnostic and comprehensive customs audits. FedEx Trade Networks professionals have many years of line management experience in real-world transportation environments and have dealt successfully with cargo security as a vital part of their day-to-day experience. We are prepared to assist in audit preparation, execution and evaluation.
The requirement to evaluate our business partners supply chain security procedures seems like a lot of work, especially with staffing constraints. Can FedEx Trade Networks evaluate our business partners on our behalf?
FedEx Trade Networks professionals can perform field audits of your business allies supply chain security procedures to ensure that they are compliant with C-TPAT guidelines. Our staff can evaluate your allies current protocols and make suggestions for improvement in required areas.
Our company does not have an evolved Cargo Security Program. Can FedEx Trade Networks assist us in creating one that is compliant with Customs C-TPAT guidelines?
Yes. FedEx Trade Networks professionals, working in cooperation with your management, can assist in developing and implementing a meaningful and successful Supply Chain Security Protocol that will provide for a safer work environment. A more secure supply chain can give your company the opportunity to enjoy the benefits of the C-TPAT program while helping to fight terrorism.
Our company has a highly evolved Cargo Security infrastructure. How can FedEx Trade Networks assist us with the C-TPAT process?
FedEx Trade Networks can provide audit services to companies that have a strong security presence to ensure current systems are best in class and are being implemented. Since C-TPAT is an evolving environment, FedEx Trade Networks can provide continuing advice to your company to ensure that you are updated regularly on the most current changes in the program. FedEx Trade Networks can be contracted to provide periodic audits designed to ensure your company's continued participation in C-TPAT, since certification can be suspended or revoked.
What is the 7-point container inspection process?
Each container should be checked using the 7-point inspection process listed below upon arrival and prior to stuffing.
- Check undercarriage (support beams should be visible)
- Check door inside and out (check locking mechanism to make sure it is reliable)
- Check right-side of container
- Check front wall of container (make sure blocks and vents are visible)
- Check left side of container
- Check floor
- Check ceiling roof, things to look for include:
- Fake walls (use a hammer to tap the walls listening for fake walls or hollow sound)
- Make sure interior space of the container is the proper length, height and width
- Bonding material
- Different color points
- Bolts instead of rivets