FAQs

Have questions about FedEx® shipping services or fedex.com tools? Browse through our frequently asked questions and articles. We'll help you find the right FedEx Express® or FedEx Ground® shipping solution, walk you through preparing international shipments, help you pay your bills online, and much more!

ShowGeneral FAQs
How do I get a FedEx account number?

Applying for a FedEx account number is just one click away with FedEx online account registration. (Online account registration is not available in all countries. Contact your local customer service for more information.)
Tip: If you already have an account number, but are unfamiliar with FedEx and the many services we provide, get a quick overview at Service Info on fedex.com.

How do I get my package to FedEx?

  • Qualify for a scheduled FedEx pickup.
  • Arrange for a pickup online (not available in all countries) or call 1.800.GoFedEx 1.800.463.3339.
  • Drop your package off at a FedEx location. Find locations.

What is FedEx® Address Checker?

FedEx Address Checker is an application that provides street-level address matches. This application is currently only available for checking U.S. and Puerto Rico addresses. Its database is updated on a monthly basis. The following are some of the functions of FedEx Address Checker:

  • Checks to see if the street exists in the city and state or ZIP code entered
  • Checks to see if the street number is within a valid range for the street entered
  • Provides possible alternatives when an exact match cannot be found based upon the street number, city, state and ZIP code entered
  • Contains a database of company listings to improve your results (not all companies are listed)

What are returns?

Returns are goods that are sent from their final destination back to the merchant or a return location for repair or replacement, or a refund. Returns management is "the process of moving goods from their final destination for the purpose of capturing value or proper disposal" (Reverse Logistics Executive Council, 1999).

Returns are a consideration for virtually every business whether the focus is business-to-business or business-to-consumer. With the increase in online retailing, returns are quickly becoming one of the biggest challenges for businesses today. Faced with a growing number of returns, companies must plan to implement a strategic returns process in order to remain competitive.

Returns have a major impact on your customer's decision to purchase. According to a BizRate study of online buyers, 89 percent say that return policies, not product or price, influence their decision to buy (BizRate, 1999).

Returns can impact customer satisfaction levels. Doing everything right on the front end of a transaction can be completely negated if the back end is not just as smooth. By their very nature, returns can be a negative experience.

FedEx has a variety of offerings to handle returns based on your need, including:

  • easy "peel-and-stick" manual options and electronic, integrated options that help you manage your returns proactively.

What are the payment options for return shipments?

To confirm a shipment has been received and signed for, you can use our Signature Proof of Delivery feature. With this feature, you can see a picture of the recipient's signature. Signature Proof of Delivery is available for shipments from anywhere delivered to destinations within the U.S., Puerto Rico and Canada.

How will my customer know what to do with the return shipment label?

When you print the return shipment label, you will also have the option of printing a Return Shipment Instruction sheet to include with the label.

What is Signature Proof of Delivery?

To confirm a shipment has been received and signed for, you can use our Signature Proof of Delivery feature. With this feature, you can see a picture of the recipient's signature. Signature Proof of Delivery is available for shipments from anywhere delivered to destinations within the U.S., Puerto Rico and Canada.

How do I request a Signature Proof of Delivery? (For U.S., Canada and Puerto Rico destinations only)

To request a proof of delivery letter for your FedEx Express® and FedEx Ground® shipments, click here.

ShowFedEx Express FAQs
What is your fastest service?

It's FedEx SameDay®, which is available for urgent or emergency shipments 24 hours a day, 365 days a year. It includes courier pickup, tracking and delivery notification and can be requested by calling 1.800.399.5999. The international counterpart is FedEx® International Next Flight, which can be requested by calling 1.800.974.7333.

What's the difference between using the FedEx 2Day® and FedEx Express Saver® and using FedEx Ground?

You would choose the FedEx Express services (FedEx 2Day® and FedEx Express Saver®) when you need to count on delivery on a specific day and by a specific time of day, no matter where in the country you are shipping to. FedEx Ground® delivery times are based on distance. It could take your ground shipment one day or five days to reach its destination (longer if it's to Alaska or Hawaii), depending on where your recipient is located. Choose FedEx Ground when you want reliable delivery but timing is not as critical.

How do I order FedEx Express supplies?

You can order supplies online, or call 1.800.GoFedEx 1.800.463.3339.

Which service would I use for residential delivery?

FedEx Express service covers every address in the U.S., including residential addresses (residential addresses incur a surcharge). There's no need to mark anything special on your shipping label. If you want cost-effective ground delivery, use FedEx Home Delivery,® which is dedicated solely to residential delivery.

How do I file a claim for a U.S. FedEx Express package or shipment?

Follow these three easy steps to file your claim.

Step 1:
Choose one of the following options:

  • Complete and submit a claim form online at fedex.com/us/claimsonline.
  • Call 1.800.GoFedEx 1.800.463.3339 to obtain a control number for your claim, then complete a printed copy of the claim form.
Step 2:
Gather the following documentation:
  • Photocopy of FedEx Airbill or FedEx Ship Manager® printout and/or FedEx Ground Pick-up Record.
  • All documentation related to the proof of value (e.g., copy of original invoice from vendor/supplier, copy of retail invoice or receipt, final confirmation screen if online order with proof of payment, itemized repair invoice or statement of non-repair, appraisals, expense statement or any other applicable documentation).
  • Serial number(s) of merchandise.
Step 3:
Fax or mail your supporting documentation and completed claim form to:

FedEx
Cargo Claims Dept.
P.O. Box 256
Pittsburgh, PA 15230
Fax 1.877.229.4766
(If you fax your claim, you will receive a confirmation letter by return fax.)

How do I file a claim for an international FedEx Express package/shipment?

Follow these three easy steps to file your claim.

Step 1:
Choose one of the following options:

  • Complete and submit a claim form online at fedex.com/us/claimsonline.
  • Call 1.800.GoFedEx 1.800.463.3339 to obtain a control number for your claim, then complete a printed copy of the claim form.
Step 2:
Gather the following documentation:
  • Photocopy of FedEx Airbill or FedEx Ship Manager® printout and/or FedEx Ground Pick-up Record.
  • All documentation related to the proof of value (e.g., copy of original invoice from vendor/supplier, copy of retail invoice or receipt, final confirmation screen if online order with proof of payment, itemized repair invoice or statement of non-repair, appraisals, expense statement or any other applicable documentation).
  • Serial number(s) of merchandise.
Step 3:
Fax or mail your supporting documentation and completed claim form to:

FedEx
Cargo Claims Dept.
P.O. Box 256
Pittsburgh, PA 15230
Fax 1.877.229.4766
(If you fax your claim, you will receive a confirmation letter by return fax.)

When should I file my claim for a U.S. FedEx Express package or shipment?

Call 1.800.247.4747 for assistance with international rules and regulations. International claims must be filed by mail or fax.

How long will the claim-resolution process take?

Concealed loss, damage, delay and Collect-on-Delivery payment claims must be filed within 15 calendar days of the delivery date. Nondelivery or misdelivery claims must be filed within 45 days of the shipment date.

I already have a FedEx Express account number. Can I use that for both FedEx Express and FedEx Ground?

Yes. Your FedEx Express account number can be used for both FedEx Express and FedEx Ground shipping. If you do not currently ship packages with FedEx Ground, you may request FedEx Ground service by filling out a registration form, or you can call 1.800.GoFedEx 1.800.463.3339. (There are certain requirements for FedEx Ground shipping. If you ship an average of five FedEx Ground packages per day, you can call us to arrange for a regular pickup. If you do not meet this volume requirement, you may take your FedEx Ground packages to FedEx World Service Centers or participating FedEx Authorized ShipCenter® locations.)

ShowFedEx Ground FAQs
What is FedEx Ground?

FedEx Ground is the second largest ground carrier in North America, delivering approximately 1.8 million ground packages each business day to customers throughout the U.S., Canada and Puerto Rico via 35,000 employees and a network of 369 facilities. Deliveries in the U.S. are backed by a money-back guarantee. Go to About FedEx to learn more about all aspects of FedEx Ground.

How is FedEx Ground different from FedEx Express?

FedEx Express offers time-definite express delivery to more than 220 countries and territories often in as little as 24 to 48 hours. From the U.S., FedEx Ground offers cost-effective 1-5-business-day ground delivery to businesses in the contiguous U.S., and 3-7-business-day ground delivery to Alaska, Hawaii, Canada and Puerto Rico. From Canada, FedEx Ground offers cost-effective 1-7-business-day ground delivery to businesses in the contiguous U.S. and Canada.

Where can I ship a FedEx Ground package?

From the U.S., FedEx Ground offers cost-effective 1-5-business day ground delivery to businesses in the contiguous U.S., and 3-7-business day ground delivery to Alaska, Hawaii, Canada and Puerto Rico. From Canada, FedEx Ground offers cost-effective 1-7-business day ground delivery to businesses in the contiguous U.S. and Canada.

How can I get a FedEx Ground account?

U.S. shippers may open an account online. Or you can contact 1.800.GoFedEx 1.800.463.3339 from the US and Canada.

Are there any package weight and size restrictions for FedEx Ground shipments?

Yes. A package may weigh up to 150 lbs. and have a combined length and girth of no more than 165 inches.

Can I ship residential packages with FedEx Ground?

Yes, through our residential-only ground service, FedEx Home Delivery®. The service includes many requested extras, such as deliveries until 8 p.m. and on Saturdays, as well as scheduled appointment deliveries. FedEx Home Delivery is available only within the U.S. A FedEx Home Delivery package may weigh up to 70 lbs. and have a combined length and girth of no more than 165 inches.

Are FedEx Ground shipments backed by a money-back guarantee?

Yes! Specifically, you can request a refund or credit of your shipping charges if your FedEx Ground shipments within the contiguous U.S. don't arrive by the end of the scheduled delivery day, as published on fedex.com.

How do I file a claim for a U.S. FedEx Express or FedEx Ground package or shipment?

Follow these three easy steps to file your claim.

Step 1:
Choose one of the following options:

  • Complete and submit a claim form online at fedex.com/us/claimsonline.
  • Call 1.800.GoFedEx 1.800.463.3339 to obtain a control number for your claim, then complete a printed copy of the claim form.

Step 2:
Gather the following documentation:

  • Photocopy of FedEx Airbill or FedEx Ship Manager® printout and/or FedEx Ground Pickup Record.
  • All documentation related to the proof of value (e.g., copy of original invoice from vendor or supplier, copy of retail invoice/receipt, final confirmation screen if online order with proof of payment, itemized repair invoice or statement of non-repair, appraisals, expense statement or any other applicable documentation).
  • Serial number(s) of merchandise.

Step 3:
Fax or mail your supporting documentation and completed claim form to:

FedEx
Cargo Claims Dept.
P.O. Box 256
Pittsburgh, PA 15230
Fax 1.877.229.4766
(If you fax your claim, you will receive a confirmation letter by return fax.)

When should I file my claim for a U.S. FedEx Ground package or shipment?

Concealed loss and damaged packages must be reported within 15 calendar days from the delivery date. Call 1.800.GoFedEx 1.800.463.3339 and request a damaged call tag. Claims can be filed up to nine months from the delivery date.

How long will the claim-resolution process take?

Most cases will typically be resolved in five to seven business days after we receive your claim form and additional claim documentation, unless additional research time is needed.

I already have a FedEx Express account number. Can I use that for both FedEx Express and FedEx Ground?

Yes. Your FedEx Express account number can be used for both FedEx Express and FedEx Ground shipping. If you do not currently ship packages with FedEx Ground, you may request FedEx Ground service by completing a registration form, or you can call 1.800.GoFedEx 1.800.463.3339. (There are certain requirements for FedEx Ground shipping. If you ship an average of five FedEx Ground packages per day, you can call us to arrange for a regular scheduled pickup. If you do not meet this this volume requirement, you may take your FedEx Ground packages to a FedEx-staffed location.)

ShowFedEx Freight FAQs
What is an express freight shipment?

FedEx considers express freight a single handling unit or package, typically attached to a skid (a forkliftable base used to support or elevate an object, typically made of hardwood or plastic, at least 4 inches high, and with varying lengths and widths), weighing 151 lbs. to 2,200 lbs. Maximum skid dimensions are 119 inches long, 70 inches high, 80 inches wide. All freight must be forkliftable, stackable, banded and/or shrinkwrapped. Note: Special handling arrangements must be made for single skids weighing more than 2,200 lbs. Please call FedEx Express Freight Customer Service at 1.800.332.0807 to schedule the shipment.

How can I determine the standard transit days of a U.S. shipment?

There are two easy ways to determine the standard transit days for your shipment: Web site: Enter origin and destination ZIP codes in the space provided on the home page, or select get transit times from the ship tab for more options. Voice Info: Call 1.800.814.9563, and select the Transit Time option from the main menu.

How do I schedule a pickup?

From the FedEx Freight main page, click the Pickup tab in the top navigation bar to schedule your pickups online. Or log in to My Account and take advantage of the online address book to manage pickups at any of your shipping and receiving locations. You can also contact your local service center to schedule a pickup. For service center information, click the Locations tab in the top navigation bar. Then enter your origin ZIP or city and state, or select a location from the drop-down menu.

How do I open a FedEx Freight online account?

It's easy. Just click the Getting Started link on the FedEx Freight Home Page. Then select Open An Account.

ShowFedEx International FAQs
What are my choices for FedEx Express® international delivery?

  • FedEx® International Next Flight
    Delivery in just hours to major cities, depending on flight availability
  • FedEx International First®
    Delivery in 2 business days as early as 9 a.m. to select European cities
  • FedEx International Priority®
    Delivery time typically 1-3 business days
  • FedEx International Economy®
    Delivery time typically 2-5 business days
  • FedEx International GroundSM
    Delivery Canada and Puerto Rico in 2-7 business days
  • FedEx International MailService® Premium
    Postal administration for international mailings of printed matter and low-value dutiables
  • How can I find out how long my international shipment will take?

    Use the Get Rates and Transit Times tool at fedex.com.

    How can I get an international rate quote?

    Use the Get Rates and Transit Times tool at fedex.com or contact FedEx International Customer Service at 1.800.247.4747.

    What documentation is required for international shipments?

    Each country has different document requirements for inbound shipments. Most often, international shipments should be accompanied by a Bill of Lading, and/or Shipper's Letter of Instruction, a Commercial Invoice, a packing list and a certificate of origin. For specific requirements for your FedEx Express or FedEx Ground international shipments, please visit FedEx® Global Trade Manager. For specific requirements for your international LTL shipments, please review our International Tools.

    How can I attempt to minimize customs delays?

    Completing the required international documentation will help to ensure that your shipment is not held up by customs clearance delays. FedEx® Global Trade Manager can help you by providing quick access to international shipping documents and a tool to estimate duties and taxes. FedEx Trade Networks works with customers to help minimize customs delays and transit times. Establishing an account with FedEx Trade Networks in advance of moving shipments and providing all necessary documentation will help you streamline processes and potentially avoid unnecessary delays. For more information on how FedEx Trade Networks can help you minimize delays at customs, contact customer service at 1.800.249.2953.

    ShowFedEx Ship Manager® at fedex.com FAQs
    How do I register for FedEx Ship Manager at fedex.com?

    If you already have a FedEx account number, registration is a quick and easy process. Complete the fedex.com registration form and select your user ID and password. If you don't have a FedEx account number, see above for details on how to obtain one. When you register for FedEx Ship Manager at fedex.com, be sure to use the same address and ZIP or postal code that you used for your FedEx account number. If you do not plan to ship from that address, you can enter the correct shipping address later when you customize FedEx Ship Manager at fedex.com for your individual needs.

    How do I know that FedEx is protecting the information about my shipments that I'm transferring electronically?

    At FedEx, we are as committed to securing the information about your shipments and protecting your privacy as we are to delivering your packages and envelopes safely and reliably. To learn more, download FedEx Information Security: Steering a Safe Course in Online Shipping (PDF).

    I thought FedEx now offered a ground service. Why do I not see this service on my Fedex Ship Manager at fedex.com screen?

    If you do not see FedEx Ground services listed in the Type of Service drop-down selection on the shipping screen, please call 1.800.GoFedEx 1.800.463.3339 to request that your account be set up for FedEx Ground shipping.

    Can I find out how much my shipment will cost?

    You can get a quote online. Select the Get Courtesy Rate button at the bottom of the Ship screen. You can also view or print the Shipment Details screen to obtain a courtesy rate quote for shipments that you have already shipped. The Shipment Details screen can be accessed from the label screen and from the Track/History tab.

    For FedEx Express® Freight shipments, your quote is based on rates associated with your FedEx account number. The rate you receive may be different from the actual charges for your shipment. Differences may be based on actual weight, dimensions and other factors. For details on how shipping charges are calculated, consult the FedEx Service Guide.

    You can also get an account-specific rate quote by using the Get rates tool at fedex.com.

    What is Fast Ship and how do I use it?

    The Fast Ship feature can be used when you ship the same type of package repeatedly to the same recipient within the domestic U.S. and within Canada. Click on the Fast Ship tab at the top of any FedEx Ship Manager at fedex.com screen, or select the Use a Fast Ship profile option in the Recipient ID drop-down list on the Ship screen.

    Do not use Fast Ship when you need to use a FedEx® service like Saturday pickup or delivery. Fast Ship is not available for FedEx Express® Freight or FedEx Freight® shipments.

    ShowFedEx InSight® FAQs
    What is FedEx InSight?

    It's a Web-based application that enables you to view the status of your inbound, outbound and third-party shipments without a tracking number. All you need is your FedEx account number and/or company name and address. You can see information about the status of your shipments so you can more effectively manage your supply-chain processes. FedEx InSight can also notify you by e-mail, fax or wireless device of significant shipment events, such as clearance delays, delivery attempts, releases, consolidated proof of delivery and delivery pre-notifications.

    What shipments are visible on FedEx InSight?

    FedEx InSight displays the status of all international and U.S. shipments, including FedEx Freight.

    How can FedEx InSight help my company and me?

    Because FedEx InSight can automatically track your shipments and notify you of critical shipping events (such as delays, releases, consolidated proof of delivery, and delivery pre-alerts), it gives you the shipping information you need to effectively manage your supply chain — the backbone of your business.

    Using FedEx InSight can help you plan your manufacturing or distribution resources, manage your inventories and returned goods, decrease your inventory management costs, and increase your customer satisfaction — all of which can positively affect the bottom line.

    How is the information available from FedEx InSight different from the normal tracking information I can get from FedEx, like on fedex.com or 1.800.GoFedEx 1.800.463.3339?

    FedEx InSight automatically displays (or sends to you via e-mail, fax or wireless device) information on inbound, outbound or third-party shipments. You do not have to enter or provide the tracking numbers of your packages to receive detailed information about them.

    ShowFedEx® Billing Online FAQs
    Why is FedEx Billing Online for me?

    FedEx Billing Online enables you to quickly and effectively manage your FedEx invoices without unnecessary paperwork. It helps you save time because you can avoid shuffling papers, searching for stray invoices and licking envelopes.

    We are a small company, so isn't it easier to handle our account(s) the old-fashioned way?

    FedEx Billing Online is designed for all of our customers. Whether you have a single account and just a few packages or multiple accounts with daily activity, this system can simplify your account management process.

    How long does the registration process take?

    Our step-by-step registration takes only minutes to complete.

    Can I use the system immediately?

    For your added security, we designed the system so that registration and activation are separate. When you complete the registration process, FedEx will verify your information and send you a password via FedEx® service within 72 hours.

    Do I have to know my way around computers or the Internet?

    No, FedEx Billing Online is designed to be convenient. It is extremely easy to use and provides immediate access to all of your account activity.

    How do I know my account is secure?

    In addition to password protection and the ability to assign levels of access to specific users, the account activity and transfers are protected by a state-of-the-art 128-bit encryption system.

    What is the FedEx Flat File Reporting Tool, and how does it work with FedEx Billing Online?

    The FedEx Flat File Reporting Tool is a helpful client-based software application that lets you view and organize your FedEx® Billing Online data using reports customized to your particular needs. What’s more, it can even help increase your bottom line by reducing administrative costs. This powerful, convenient, and easy to use application allows you to create customized reports in the ways that help you most. And since it’s client-based and stores your data locally on a SQL database, your storage capacity is up to you. Plus, you aren’t required to be online to use the tool — but when you are, the application keeps itself up-to-date by inviting you to download software updates, ensuring you’ll always have the most up-to-date version with the most recent and most useful features. What can you do with the FedEx Flat File Reporting Tool? Improve efficiency Since you’ll be able to easily allocate your costs, you can bill customers more quickly and possibly even increase your bottom line. Run fully featured reports The FedEx Flat File Reporting Tool contains more than 20 pre-defined reports that can be run using your FedEx Billing Online data. Create your own reports The FedEx Flat File Reporting Tool allows you to modify the existing pre-defined reports to meet your needs, or to create your own completely custom reports from scratch. Change the display of report elements After running a report, you can change the report groupings, sort by different columns, and even rearrange the report columns. Manage information from multiple sources Since the FedEx Flat File Reporting Tool allows you to have multiple reports from different data sources open at the same time, side-by-side data comparisons are simple. Conveniently access archived data Data archived or moved to another database can be easily accessed within the FedEx Flat File Reporting Tool – without extra configuration steps.

    ShowFedEx Office FAQs
    How many FedEx Office locations are there globally?

    There are currently more than 1,900 FedEx OfficeSM locations in the United States and abroad. More than 200 centers are open 24 hours a day, 7 days a week.

    What services does FedEx Office offer?

    FedEx Office provides access points to printing and shipping expertise with reliable service when and where you need it. Services include:

    • Full range of FedEx Express® and FedEx Ground® shipping services, including FedEx® International express services
    • Copying and digital printing
    • Professional finishing
    • Document creation
    • Direct mail
    • Signs and banners
    • High-speed Internet access and computer rental
    • Wi-Fi (wireless fidelity) services
    • Photo services

    Can I place an order online?

    Yes. Whether you want printed products to spread the word about a project or you have a quick deadline to meet, FedEx OfficeSM Print Online has easy to-use solutions. It’s simple to order today.

    • Go to FedEx Office Print Online 
    • Choose a product that works for you
    • Upload your files
    • Preview / Edit
    • Check out, and you’re done!
    You can choose to print at any FedEx Office location or have your final pieces delivered directly to your home or office. If you’re close to a computer, you’re close to finished pieces!

     

    To learn more, visit FedEx Office Print Online.

    What is a FedEx Office account?

    Opening an account makes paying for FedEx Office services and monitoring individual expenses easier. Businesses, associations, educational institutions and organizations can benefit from the convenience and control a FedEx Office account offers. Apply today with our online application form. For more information about FedEx Office accounts or to request an application by mail, call 1.800.488.3705.

    My company receives a discount at FedEx Office. Does the discount apply to my online orders?

    Yes. Any national discount associated with your account will be applied to your order after you activate your account. The discount will show up in the pricing section of the order form.